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Customer Engagement Manager Jobs in Raleigh, NC (NOW HIRING)

Vidorra Consulting Group

Project Manager

Raleigh, NC · On-site

Experience, knowledge of customer engagement journeys, channel orchestration, digital campaigns, customer segmentation, targeting, and engagement measurement * Experience managing multiple concurrent ...

SCM Metal Products Inc

Sales Manager

Durham, NC

Description Now Hiring: Sales Manager - Water Technologies (Americas). Join the Kymera ... Customer & Partner Engagement * Establish and maintain strong relationships with industrial ...

Kymera International

Sales Manager

Durham, NC · On-site

Description: Now Hiring: Sales Manager - Water Technologies (Americas). Join the Kymera ... Customer & Partner Engagement * Establish and maintain strong relationships with industrial ...

TARGAN, Inc.

Customer Success Manager

Raleigh, NC · On-site

... maintain strong customer engagement and support. Key Competencies & Skills * Excellent ... Self-starter with strong time-management skills and the ability to achieve agreed-upon goals.

Celonis

Manager, Services

Raleigh, NC · On-site

You will partner cross-functionally to support all customer engagement efforts and will liaise ... Delivery - manage portfolio of projects to success, build relationships directly with largest/most ...

Q2

Customer Experience Manager

Cary, NC

Maintain Customer Engagement Program: Participate in regularly scheduled and as needed calls with ... Provide input to Product Management on enhancements and new releases, including support of ...

Palmer-Donavin

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Enter, manage, and track customer orders while documenting customer interactions and follow-up ... Send product samples, catalogs, and sales literature to support customer engagement and sales ...

Pendo

Director, Customer Growth & Lifecycle

Raleigh, NC · On-site +1

You will design the experiments, programs, and data-driven interventions that make engagement ... You will also lead a team of approximately five Adoption Managers and Pendo's Center of Excellence ...

NCBiotech

Customer Success Manager - Poultry

Raleigh, NC · On-site

$90 - $130/hr

... maintain strong customer engagement and support. Key Competencies & Skills * Excellent ... Note: The customer success manager is not responsible for tech support on the product, however ...

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All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Raleigh, NC

Customer Engagement Manager information

See Raleigh, NC salary details

$33.5K

$95.4K

$165.3K

How much do customer engagement manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer engagement manager in Raleigh, NC is $95,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $119,600.00 per year, depending on experience, location, and employer.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.
More about Customer Engagement Manager jobs

What are the most commonly searched types of Customer Engagement jobs in Raleigh, NC?

The most popular types of Customer Engagement jobs in Raleigh, NC are:

What are popular job titles related to Customer Engagement Manager jobs in Raleigh, NC?

For Customer Engagement Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Engagement Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Engagement Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Engagement Manager jobs?

Cities near Raleigh, NC with the most Customer Engagement Manager job openings:

Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 76% In-person, 4% Hybrid, and 20% Remote job distribution, with an average salary of $95,383 per year, or $45.9 per hour.

Project Manager

Vidorra Consulting Group

Raleigh, NC • On-site

Other

Posted 24 days ago

Job description

Skills / Experience

  • 8 + Years of experience in IT or Business Project Management experience with strong understanding of Omnichannel Engagement strategies in Life Sciences / Pharma / Biotech industry.
  • Experience, knowledge of customer engagement journeys, channel orchestration, digital campaigns, customer segmentation, targeting, and engagement measurement
  • Experience managing multiple concurrent projects and workstreams; Strong project planning, governance, and delivery management skills
  • Proven experience managing cross-functional programs involving business and technology stakeholders
  • Life Sciences / Commercial Operations / Digital Engagement / Omnichannel Enablement
  • Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.
  • Secondary Skills / Good to have Vendor management, Change management and business adoption experience. Data governance and customer data management knowledge

Job / Role Description

  • Lead end-to-end planning and execution of Omnichannel Operations initiatives
  • Define project scope, timelines, milestones, deliverables, and governance structures
  • Monitor project progress and ensure successful delivery against agreed objectives
  • Coordinate activities across business, operations, technology, analytics, and vendor teams
  • Problem-Solving and Analytical Thinking skills; Communicate effectively with internal and customer stakeholders
  • Strong interpersonal skills to build and maintain productive relationships with team members

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