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Customer Care Project Manager Jobs (NOW HIRING)

AAON, Inc.

Customer Care Project Manager

Tulsa, OK · On-site

$74K - $95K/yr

The Customer Care Project Manager is responsible for leading and coordinating cross-functional initiatives that support the success of Customer Care operations. This role partners closely with ...

AAON, Inc.

Customer Care Project Manager

Tulsa, OK · On-site

$74K - $95K/yr

The Customer Care Project Manager is responsible for leading and coordinating cross-functional initiatives that support the success of Customer Care operations. This role partners closely with ...

Victaulic

Customer Care Project Coordinator - VDC

Easton, PA · On-site

$17 - $22.25/hr

Customer Care Supervisor Responsibilities : Sales liaison to our internal and external customers ... Review of project management reports. Communication of project status and jobsite coordination with ...

NAC Inc

Healthcare Project Manager

Los Angeles, CA · On-site

$100K - $120K/yr

Position: Healthcare Project Manager Reports To: Managing Principal Classification: Exempt Summary Healthcare Project Manager -Responsible for the execution of a variety of architectural healthcare ...

NAC Architecture

Healthcare Project Manager

Los Angeles, CA · On-site

$100K - $120K/yr

Position: Healthcare Project Manager Reports To: Managing Principal Classification: Exempt Summary Healthcare Project Manager -Responsible for the execution of a variety of architectural healthcare ...

STV Incorporated

Healthcare Project Manager

Miami, FL · On-site

$95K - $109K/yr

• We are seeking Healthcare Project Manager for our PM/CM team in Palm Beach County. The candidate needs a strong history of recent healthcare experience representing owner's on capital programs ...

Waste Management

Healthcare Project Manager

Hudson, NH · On-site

$74K - $90K/yr

Conduct Survey for customers identifying compliance gaps and waste segregation opportunities ... in the healthcare industry, or the equivalent in project/customer management experience ...

USHP

Healthcare Project Manager

Greenbelt, MD · On-site

Healthcare Project Manager Capitol Cardiology- Greenbelt, MD (in office role) Who we are: US Health Partners ("USHP") seeks to redefine high-quality specialty care in the United States and establish ...

Apex Informatics

Health care project manager

Bachelor's degree in Health Care Administration, Business, Finance, Management, or a related field. • Eight plus years of Project Management experience. • Project Management Professional (PMP ...

Studio+

Healthcare Project Manager

Tampa, FL · On-site

THIS ROLE REQUIRES SIGNIFICANT EXPERIENCE IN HEALTHCARE DESIGN. BELOW ARE GENERAL PROJECT MANAGER QUALIFICATIONS AND RESPONSIBILITIES. Qualifications: * Bachelor of Architecture (B. Arch) or Master ...

STV

Healthcare Project Manager

Hartford, CT

$130K - $149K/yr

STV is seeking a Healthcare Construction Project Manager for our PM/CM team in Connecticut. The Project Manager (PM) will support the Senior Project Manager in planning, coordinating, and overseeing ...

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Customer Care Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer care project manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer care project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Care Project Manager vs Customer Service Supervisor?

AspectCustomer Care Project ManagerCustomer Service Supervisor
CredentialsRelevant project management certifications (e.g., PMP), industry experienceCustomer service experience, leadership skills
Work EnvironmentOversees projects, collaborates with multiple teams, strategic planningManages customer service team, handles escalations, daily operations
Employer & Industry UsageUsed in industries with complex customer projects like telecom, tech, retailCommon in call centers, retail, hospitality sectors
Search & Comparison IntentUnderstanding project management roles in customer careManaging customer service teams and daily operations

The Customer Care Project Manager focuses on overseeing customer-related projects, coordinating teams, and ensuring project goals are met. In contrast, the Customer Service Supervisor manages daily customer service operations and team performance. Both roles require customer service experience, but the Project Manager emphasizes project planning and execution, while the Supervisor concentrates on team management and customer satisfaction.

What does a customer care project manager do?

A customer care project manager oversees initiatives to improve customer service processes, ensuring projects are completed on time and within budget. They coordinate between teams, analyze customer feedback, and implement strategies to enhance customer satisfaction, often using project management tools like MS Project or Jira.

What cities are hiring for Customer Care Project Manager jobs?

Cities with the most Customer Care Project Manager job openings:

What states have the most Customer Care Project Manager jobs?

States with the most job openings for Customer Care Project Manager jobs include:

Customer Care Project Manager jobs near you

Customer Care Project Manager

AAON, Inc.

Tulsa, OK • On-site

$74K - $95K/yr

Full-time

Re-posted 11 days ago

AAON rating

8.0

Company rating: 8.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

181st of 495 rated machine equipment manufacturers

Job description

Job Description:

The Customer Care Project Manager is responsible for leading and coordinating cross-functional initiatives that support the success of Customer Care operations. This role partners closely with internal teams including, but not limited to, IT, Marketing, Finance, Warranty, and CRM to plan, execute, and deliver projects that improve systems, insights, and processes. The Customer Care Project Manager plays a critical role in enabling Customer Care's strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross-functional efforts deliver meaningful results.

The Customer Care Project Manager leads projects from planning through execution and launch, ensuring alignment across stakeholders andtimelydelivery of outcomes. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to manage multiple initiatives simultaneously in a fast-paced environment.

Primary duties may include, but are not limited to:

  • Lead and manage cross-functional Customer Care projects from initiation through execution and launch

  • Serve as the primary point of contact for assigned initiatives, ensuring alignment across departments

  • Develop and manage project plans, timelines, milestones, and deliverables

  • Identifyrisks, dependencies, and gaps, and proactively drive resolutions

  • Provide regular project updates, status reporting, and recommendationstoleadership

  • Partner with internal teams including IT, Marketing, Finance, Warranty, and CRM to support business objectives

  • Support continuous improvement initiatives within Customer Care operations

  • Translatebusiness needs into actionable project plans and execution strategies

  • Ensure project outcomes align with Customer Care goals and operational priorities

Job Requirements

Education and Experience Requirements:

  • Requires 5 or more years of experience in project management, operations, or a related role

  • Proven experience leading cross-functional projects and managing competing priorities

Preferred:

  • Experience supporting Customer Care, customer operations, or service-based teams

  • Project management certification (PMP, Agile, or similar)

Knowledge, Skills, and Abilities:

  • Strong project management, organizational, and time management skills

  • Excellent written and verbal communication skills

  • Ability to collaborate effectively across departments and with diverse stakeholders

  • Ability to translate business needs into clear, actionable plans

  • Strong problem-solving and critical-thinking skills

  • Experience with CRM systems, dashboards, or operational reporting preferred

  • Proficiencyin Microsoft Office applications (Excel, PowerPoint, Outlook)

Essential Mental and Physical Functions:

This role requires strong attention to detail, problem-solving, and the ability to manage multiple priorities. The Customer Care Project Manager must be able to sit or stand for extended periods and work in a fast-paced, deadline-driven environment.

  • Frequent use ofcomputerand office equipment

  • Ability to analyze data, assess risks, and make informed decisions

  • Ability to communicate clearly and effectively with all levels of the organization

Work Environment:

Primarily office-based with routine collaboration across departments.

  • Office environment

  • Frequent computer use

  • Occasional meetings in operational or customer care settings

Disclaimer:

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Duties,responsibilitiesand activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee maybe requiredto perform, and the employee maybe requiredto performadditionalfunctions. The company reserves the right to revise this job description at any time.The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonableaccommodationsmay be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Acknowledgement:

I have read this job description (or had it read to me) and I fully understand all my job duties and responsibilities.Iam able toperform the duties and responsibilities as outlined, with or without reasonable accommodation.I understand that my job duties and responsibilities may change on a temporary or regular basis according to the needs of my location or department and ifsoI willbe requiredto perform suchadditionalduties and responsibilities. If I have any questions about job duties not specifiedonthis description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

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