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Customer Care Project Manager Jobs in Georgia (NOW HIRING)

Southern States

Customer Care Project Specialist

Hampton, GA · On-site

$16.75 - $22/hr

... ensuring customer care is maximized and deliverables are on time and on budget. Essential ... Manage and distribute all Grid Services Division PO's. * Review purchase order upon receipt for ...

HCBeck, LTD.

Healthcare Project Architect

Atlanta, GA · On-site

$85 - $120/hr

Position Overview We are looking for a qualified Healthcare Project Architect to join our Atlanta ... Work closely with Project Manager to establish project plan, milestone schedule, and staffing

The Beck Group

Healthcare Project Architect

Atlanta, GA · On-site

$79K - $106K/yr

... Manager to follow both client project budgets and internal budgets Work closely with Project ... Healthcare Project Architect will have the ability to lead all aspects of a project from a ...

The Beck Group

Healthcare Project Architect

Atlanta, GA · On-site

$79K - $106K/yr

... Manager to follow both client project budgets and internal budgets • Work closely with Project ... Healthcare Project Architect will have the ability to lead all aspects of a project from a ...

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Customer Care Project Manager information

What is the difference between Customer Care Project Manager vs Customer Service Supervisor?

AspectCustomer Care Project ManagerCustomer Service Supervisor
CredentialsRelevant project management certifications (e.g., PMP), industry experienceCustomer service experience, leadership skills
Work EnvironmentOversees projects, collaborates with multiple teams, strategic planningManages customer service team, handles escalations, daily operations
Employer & Industry UsageUsed in industries with complex customer projects like telecom, tech, retailCommon in call centers, retail, hospitality sectors
Search & Comparison IntentUnderstanding project management roles in customer careManaging customer service teams and daily operations

The Customer Care Project Manager focuses on overseeing customer-related projects, coordinating teams, and ensuring project goals are met. In contrast, the Customer Service Supervisor manages daily customer service operations and team performance. Both roles require customer service experience, but the Project Manager emphasizes project planning and execution, while the Supervisor concentrates on team management and customer satisfaction.

What does a customer care project manager do?

A customer care project manager oversees initiatives to improve customer service processes, ensuring projects are completed on time and within budget. They coordinate between teams, analyze customer feedback, and implement strategies to enhance customer satisfaction, often using project management tools like MS Project or Jira.

What cities in Georgia are hiring for Customer Care Project Manager jobs?

Cities in Georgia with the most Customer Care Project Manager job openings:

Customer Care Project Manager jobs near you

Customer Care Project Specialist

Hampton, GA • On-site

Southern States, LLC
Electrical Equipment, Appliance, and Component Manufacturing • 201 - 500 employees

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

202nd of 495 rated machine equipment manufacturers

People enjoy working here

Good employer

Respectful managers

Learn more about Southern States, LLCexternal

$16.75 - $22/hr

Full-time

Posted 14 days ago

Job description

Job Summary:
The CCPS is a key Sales and Application Engineering support role that oversees all orders from time of PO issuance to delivery. The primary responsibility of this role is the overall coordination, implementation, and successful execution of PO’s as the customer’s advocate at the factory, ensuring customer care is maximized and deliverables are on time and on budget.
Essential Responsibilities:
 
  • Manage and distribute all Grid Services Division PO’s.
  • Review purchase order upon receipt for accuracy.
  • Request any information needed and follow up to assure accuracy.
  • Track job through the engineering process and retrieve any needed information or approvals.
  • Provide customer with expedited dates on deliverables from engineering to shipment.
  • Coordinate any customer expedites needed or from internal company resources.
  • Create and maintain any current reporting for customers as assigned.  This could include Open Order Reports, Shipping Status Reports, Engineering Reports, On Time Delivery, etc…
  • Provide continuous follow ups on any open needs from the customer or internally.
  • Report and escalate any critical need to management.
  • Provide application engineering support to ensure part numbers meet exacting customer specifications.
  • Enter Orders, process documents required to load new parts, and release BOMs to production.
  • Help manage SFDC opportunities.
  • Conduct process training as requested.
  • Provide fast track order support execution as requested.
  • Assist with professional and expeditious responses to customer RFI’s and RFQ’s as needed.
  • Assist with investigation and write up of Customer Service Requests (CSR) to ensure timely handling with complete documentation and resource coordination of the solution.
  • Enter CSR orders in MAI for immediate processing.
  • Support ISO 9000 Compliance.
  • Perform other duties as assigned.

Minimum Qualifications:
 
  • Education: Associates degree or equivalent combination of education and experience.
  • Experience: 1-3 years of experience in sales or a technical support role associated with product sales.
  • The ability to deliver outstanding customer care.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Word, Excel, PowerPoint and CRM software (i.e. SFDC)
  • Excellent organizational and time management skills.
  • Ability to read and understand technical drawings.
  • Ability to be self-motivated and work with minimal supervision.

Preferred Qualifications:
 
  • Education: Bachelor's degree business
  • SAP / CRM / SFDC Software Super User / Microsoft Dynamics / Business Central
  • Industrial Engineering / processes improvement / quality assurance experience.
  • Strong knowledge of all company products.
  • Proficient with AutoCAD / SolidWorks
  • Significant Utility Industry Experience – Customer Contact Relationships

 

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