Customer Care Project Manager Jobs in Kansas (NOW HIRING)

Who We Are

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. 

Our Success

Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. 

Our Values and Mission

Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

About the Role

The Project Manager is responsible for leading technology, operational, and business transformation initiatives across Aria Care Partners. This role partners with executive leadership, business stakeholders, technical teams, and external vendors to deliver projects that drive growth, efficiency, innovation, and scalability.

Projects may include EMR implementations, Salesforce enhancements, enterprise integrations, AI initiatives, automation, data migrations, operational improvements, and merger & acquisition integrations. The Project Manager will also help establish and promote project management standards, governance, and best practices across the organization.

What You’ll Do

• Independently lead projects from planning through implementation, stabilization, and operational transition.
• Develop and manage project plans, timelines, resources, risks, dependencies, and communications.
• Maintain project documentation, issue logs, decision logs, and action items to ensure accountability and transparency.
• Coordinate cross-functional business and technology teams to ensure successful project execution.
• Manage project activities involving external vendors, consultants, and strategic partners, ensuring alignment with project objectives, timelines, and deliverables.
• Lead initiatives involving EMR platforms, Salesforce, enterprise applications, integrations, automation, data migrations, and emerging technologies.
• Support the implementation of AI-enabled tools and solutions that improve operational efficiency, productivity, and user experience.
• Support the development and continuous improvement of project management methodologies, standards, templates, reporting practices, and delivery processes.
• Drive stakeholder engagement, organizational change management, training coordination, and user adoption.

What We’re Looking For

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, Engineering, or a related field preferred.
• 5+ years of project management experience leading technology, healthcare, operational, or enterprise initiatives.
• Demonstrated success managing cross-functional projects involving multiple stakeholders and external vendors.
• Experience delivering technology or business transformation projects involving EMR/EHR platforms, Salesforce, enterprise applications, integrations, automation, data migration, AI-enabled solutions, or process improvement.
• Healthcare services, healthcare technology, payer/provider, or life sciences experience preferred.
• Experience supporting mergers, acquisitions, business integrations, or post-acquisition technology and operational transitions is a plus.
• PMP, Agile, Scrum, or related project management certification is a plus

Qualities You Have

• Strong leadership, organizational, planning, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across business, technical, and executive teams.
• Ability to work independently in a remote environment while leading cross-functional initiatives and managing competing priorities.
• Strong business and technical acumen with the ability to translate complex concepts into actionable outcomes.
• Demonstrates accountability, attention to detail, and a commitment to continuous improvement and operational excellence.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and project management platforms such as Asana, Jira, Microsoft Project, or similar tools.

Physical Demands & Working Conditions

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

What’s In It For You

We offer a comprehensive benefit package for you and your family, including:

• Paid Time Off (PTO), which starts accruing from your first day at work
• Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
• 401k Retirement Plan with 100% Company Match on your first 4%
• Medical insurance
• Dental insurance
• Vision insurance 
• Pet insurance
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and Disability Insurance
• Wellness Program
• And more! 

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