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Customer Care Project Manager Jobs in Michigan (NOW HIRING)

Stem Xpert

Healthcare Project Manager

Detroit, MI · On-site

Familiar with a broad range of healthcare-related business and/or IT concepts, practices, and ... Top 3 Skills/Experience 1. Prior experience managing project budgets ranging from $1.5M to $3M ...

tesa SE

Customer Care Manager

Grand Rapids, MI · On-site

Manages Customer Care Personnel to allow for a high level of customer contact to drive customer ... Additional projects or duties assigned. Key elements for your role: * Bachelor's Degree plus ten ...

tesa tape, inc.

Customer Care Manager

Grand Rapids, MI · Hybrid

Manages Customer Care Personnel to allow for a high level of customer contact to drive customer ... Additional projects or duties assigned. Key elements for your role: * Bachelor's Degree plus ten ...

IPS Technology Services

Project Manager

Detroit, MI · On-site

Our GOAL is a repeat customer. Job Title: Project Manager Location: REMOTE (has to relocate to SE MI) Long Term Contract TOP SKILLS : Agile Healthcare Project Management Top 3 Required Skills ...

Oliver, Inc.

Customer Care Representative

Caledonia, MI

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

IPS Technology Services

Project Manager

Detroit, MI · On-site +1

Our GOAL is a repeat customer. Job Title: Project Manager Location: REMOTE (has to relocate to SE MI) Long Term Contract TOP SKILLS : Agile Healthcare Project Management Top 3 Required Skills ...

Aumovio

Customer Project Manager

Auburn Hills, MI

$77K - $98K/yr

Manage end-to-end project delivery for assigned customer accounts, ensuring alignment with project scope, timeline, and budget requirements * Serve as the primary liaison between customers and ...

Aumovio

Customer Project Manager

Auburn Hills, MI · On-site

$77K - $98K/yr

Manage end-to-end project delivery for assigned customer accounts, ensuring alignment with project scope, timeline, and budget requirements * Serve as the primary liaison between customers and ...

Aumovio

Customer Project Manager

Auburn Hills, MI · On-site

$77K - $98K/yr

Manage end-to-end project delivery for assigned customer accounts, ensuring alignment with project scope, timeline, and budget requirements * Serve as the primary liaison between customers and ...

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Customer Care Project Manager information

What is the difference between Customer Care Project Manager vs Customer Service Supervisor?

AspectCustomer Care Project ManagerCustomer Service Supervisor
CredentialsRelevant project management certifications (e.g., PMP), industry experienceCustomer service experience, leadership skills
Work EnvironmentOversees projects, collaborates with multiple teams, strategic planningManages customer service team, handles escalations, daily operations
Employer & Industry UsageUsed in industries with complex customer projects like telecom, tech, retailCommon in call centers, retail, hospitality sectors
Search & Comparison IntentUnderstanding project management roles in customer careManaging customer service teams and daily operations

The Customer Care Project Manager focuses on overseeing customer-related projects, coordinating teams, and ensuring project goals are met. In contrast, the Customer Service Supervisor manages daily customer service operations and team performance. Both roles require customer service experience, but the Project Manager emphasizes project planning and execution, while the Supervisor concentrates on team management and customer satisfaction.

What does a customer care project manager do?

A customer care project manager oversees initiatives to improve customer service processes, ensuring projects are completed on time and within budget. They coordinate between teams, analyze customer feedback, and implement strategies to enhance customer satisfaction, often using project management tools like MS Project or Jira.

What cities in Michigan are hiring for Customer Care Project Manager jobs?

Cities in Michigan with the most Customer Care Project Manager job openings:

Customer Care Project Manager jobs near you

Healthcare Project Manager

Stefanini Group

Grand Rapids, MI • Remote

Contractor

Posted 9 days ago

Job description

Stefanini Group is hiring!
Stefanini is looking for Healthcare Project Manager-Remote
For quick apply, please contact Prakhar Goel; Ph: 248 263 5255
Prakhar.goel@stefanini.com
 
W2 Candidates Only!
 
 
Job Summary:
Under general direction, provides decision support and analysis to the Executive Team in accordance with the direction of the organization. Specialist will support the President and other Executive Leadership Team members with all aspects of the development and implementation of assigned projects. Takes projects from original concept through final implementation. Works with all areas affected by the project including end users, project sponsors and senior leadership. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, realization schedules and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Specialist will create presentation ready materials to assist in making recommendations to the organization.
 
Essential Functions:
  • Competitive/Healthcare Industry Studies – proactively monitor and document local and national healthcare tends and competitive strategies. Consider and share strategic implications. 
  • Work with senior department members to develop whitepapers and/or recommendations based on findings.
  • Analytics – perform a review of analytics to assist with various special projects, tracking and monitoring progress toward assigned goals.
  • Document Development – in collaboration with other staff, develop high-quality reports, presentations and written documents that require limited re-work.
  • Respond to requests – independently respond to ad-hoc requests for data and information.
  • Attend meetings, as needed, as an integral part of managing projects for the office of the President as well as Executive Leadershi..
  • Recommends and takes action to direct the analysis and solution of significant issues and develops recommendation for leadership consideration. 
  • Competent to work all phases of the project at the executive level of leadership. Provides guidance, direction and training to less experienced Project Managers.

Must Have:
Critical Thinking
Program Management
Strong leadership
 
Nice To Have:
Medicare/CMS Regulations

Qualifications:
  • Required Bachelor's Degree in health care administration or related field or equivalent years of experience
  • Preferred Master's Degree
  • 1 year of relevant experience 1 year of experience in a similar role. Required
 
 #LI-PG1
#LI-REMOTE
 
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
 
About Stefanini Group:
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company
Education:Bachelor (BA, BS...)Employment Type: CONTRACTOR

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