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Customer Care Executive Jobs (NOW HIRING)

Trapeze

Senior Manager, Customer Care

This role owns executive-level escalations, sets organization-wide performance standards, and is ... Represent Customer Care in leadership forums, providing data-driven insights on business ...

ATR

Customer Care Manager

Los Angeles, CA

$80K - $112K/hr

Position: Customer Care Workforce Manager Work Location: LA County, CA (Hybrid) Department ... Develop reporting packages and executive dashboards. Drive continuous improvement initiatives ...

Arbor Homes

Customer Care Manager

Worthington, OH · On-site

Base salary + bonus opportunities Advancement opportunities Exposure to executive leadership ... Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area ...

Arbor Homes

Customer Care Manager

Worthington, OH · On-site

... executive leadership • Opportunity to work with the largest new home builders in Indianapolis ... the Customer Care Coordinator and/or Area Construction Manager • Contact homeowner within 24 ...

Dawson

Be Seen First

Receptionist Customer Care

Columbus, OH · On-site

$22/hr

Customer Care Associate Two positions open 4/30/26 This is a well known respected company with ... O magazine and "Best of Business" awards from Columbus Business First. Learn more, or find your ...

Stanford Health Care

Customer Care Specialist

Palo Alto, CA · On-site

$20 - $26.50/hr

Customer Care Specialists also assist in recommending inventory to carry, upselling and ... executive leaders; ability to adapt/respond to different types of personalities, situations and ...

Phenom People Pvt Ltd

Customer Care Lead

Ambler, PA · On-site

$70K - $80K/yr

Job Requirements The Customer Care Lead plays a critical role ensuring our customers have a ... Engage with Executive Leadership to provide status updates and drive escalated issues to resolution ...

Phenom People Pvt Ltd

Customer Care Lead

Ambler, PA · On-site

$70K - $80K/yr

Job Requirements The Customer Care Lead plays a critical role ensuring our customers have a ... Engage with Executive Leadership to provide status updates and drive escalated issues to resolution ...

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for ... You'll partner closely with Operations, Sales, Technology, and Executive Leadership to deliver ...

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for ... You'll partner closely with Operations, Sales, Technology, and Executive Leadership to deliver ...

Arbor Homes

Customer Care Area Manager

Worthington, OH · On-site

Customer Care Area Manager About the Role Arbor Homes, a Berkshire Hathaway Company, is seeking a ... Base salary plus bonus opportunities Leadership and advancement opportunities Exposure to executive ...

The Bugman

Customer Care Representative

Anaheim, CA · On-site

$19 - $21/hr

Great pay & benefits A Message from the President and CEO, Brian Olson I want to personally let you ... As a Customer Care Representative, you will * Operate a multi-line phone system * Answer and ...

the bugman

Customer Care Representative

Anaheim, CA · On-site

$19 - $21/hr

Great pay & benefits A Message from the President and CEO, Brian Olson I want to personally let you ... As a Customer Care Representative, you will * Operate a multi-line phone system * Answer and ...

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All JobsCustomer Care JobsCustomer Care Executive Jobs

Customer Care Executive information

See salary details

$26.5K

$93.6K

$184K

How much do customer care executive jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer care executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What do you need to be a customer care executive?

To become a customer care executive, candidates typically need good communication skills, a customer-oriented attitude, and basic computer proficiency. A high school diploma or equivalent is usually required, and some roles may prefer prior experience in customer service or familiarity with CRM tools. Strong problem-solving abilities and patience are also important for success in this role.

What is the work of a customer care executive?

A customer care executive is responsible for assisting customers with inquiries, resolving complaints, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What skills do you need to be a customer care executive?

A customer care executive needs strong communication and interpersonal skills to effectively assist customers. They should have problem-solving abilities, patience, and proficiency with customer service tools like CRM software. Good listening skills and the ability to handle stressful situations are also important for success in this role.

What is the difference between Customer Care Executive vs Customer Support Associate?

AspectCustomer Care ExecutiveCustomer Support Associate
Required CredentialsHigh school diploma or equivalent; certifications in customer service preferredHigh school diploma; basic customer service training
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support platforms
Employer & Industry UsageRetail, telecom, banking, e-commerceIT, telecom, retail, service industries
Search & Comparison IntentCustomer Care Executive vs Customer Support Associate

Both roles involve assisting customers, but Customer Care Executives often handle more complex inquiries and maintain ongoing relationships, while Customer Support Associates typically focus on resolving immediate issues. The roles overlap in work environment and industry usage, making them common points of comparison for job seekers and employers alike.

More about Customer Care Executive jobs
What cities are hiring for Customer Care Executive jobs? Cities with the most Customer Care Executive job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
Who are the top companies hiring for Customer Care Executive jobs? The top employers for Customer Care Executive jobs are:
What states have the most Customer Care Executive jobs? States with the most job openings for Customer Care Executive jobs include:
Customer Care Executive jobs near you
Infographic showing various Customer Care Executive job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

GCS Executive Customer Care Specialist

StubHub

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

StubHub rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 4 rated ticket sellers

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Shift schedule for this role is Tuesday - Saturday 2:00 PM - 10:30 PM.
What You'll Do
  • Executive Care:
  • Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
  • Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
  • Communicate difficult messages with empathy, effectively de-escalating challenging situations.
  • Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
  • Maintain meticulous records of interactions and resolutions to track trends and outcomes.
  • Additional duties as assigned

  • Social Media:
  • Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
  • Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
  • Monitor and moderate online community discussions to maintain respectful and relevant interactions.
  • Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
  • Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
  • Additional duties as assigned.

Who You Are
  • Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
  • Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
  • Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
  • Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
  • Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
  • Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
  • Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.

What You've Done
  • 2+ years of customer service experience required.
  • 1+ year(s) experience handling executive customer escalations concerns preferred.
  • Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
  • Prior experience supporting social media platforms preferred.

What we Offer
  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$22-$22 USD
About Us
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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