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Customer Care Associate Jobs in Decatur, GA (NOW HIRING)

Southern States

Customer Care Project Specialist

Hampton, GA · On-site

$16.75 - $22/hr

... ensuring customer care is maximized and deliverables are on time and on budget. Essential ... Associates degree or equivalent combination of education and experience. * Experience: 1-3 years of ...

Cox

Lead Customer Care Specialist (Manheim)

Atlanta, GA · On-site

$24.23 - $36.35/hr

The Lead Customer Care Specialist provides leadership and operational support to a team of Customer ... May require technical certification or associate degree. * Extensive customer service experience.

Phoenix Senior Living

Caregiver

Milton, GA · On-site

$13.50 - $17/hr

Phoenix at Milton is hiring Resident Care Associates to join their team! Shift Details: Mon-Fri ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Caregiver

Milton, GA · On-site

$13.50 - $17/hr

PURPOSE Resident Care Associate | CNA The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Comfort Inn Alpharetta

Front Desk Clerk

Alpharetta, GA · On-site

$12 - $15/hr

The Comfort Inn in Alpharetta GA is now hiring a full-time/part-time Front Desk/Guest Care Associate! We need a great customer-focused associate to join our front desk team to work on the Front Desk.

Choice Hotels

Front Desk Clerk

Alpharetta, GA · On-site

$12 - $15/hr

About the Job The Comfort Inn in Alpharetta GA is now hiring a full-time/part-time Front Desk/Guest Care Associate! We need a great customer-focused associate to join our front desk team to work on ...

Miky's Beauty Supply

Be Seen First

Customer Associate

Atlanta, GA · On-site

$11/hr

... Customer Service Associate and Cashier roles. All positions will also involve working the sales ... wigs, hair care products, extensions, and accessories. You will help create a welcoming ...

Gaku Atl Llc

Sales Associate

Brookhaven, GA · On-site

$12 - $13/hr

... customer care calls - Greets members and guests promptly and enthusiastically - Responsible for processing accurate cash and credit card transactions - Follow up and follow through activities with ...

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Showing results 21-40

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Decatur, GA

Customer Care Associate information

See Decatur, GA salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer care associate in Decatur, GA is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Decatur, GA?

The most popular types of Customer Care jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Care Associate jobs?

Cities near Decatur, GA with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,803 per year, or $16.7 per hour.

Customer Care Project Specialist

Southern States

Hampton, GA • On-site

$16.75 - $22/hr

Other

Posted 9 days ago

Southern States LLC rating

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

201st of 494 rated machine equipment manufacturers

Job description

CCPS Sales And Application Engineering Support

The CCPS is a key Sales and Application Engineering support role that oversees all orders from time of PO issuance to delivery. The primary responsibility of this role is the overall coordination, implementation, and successful execution of PO's as the customer's advocate at the factory, ensuring customer care is maximized and deliverables are on time and on budget.

Essential Responsibilities:
  • Manage and distribute all Grid Services Division PO's.
  • Review purchase order upon receipt for accuracy.
  • Request any information needed and follow up to assure accuracy.
  • Track job through the engineering process and retrieve any needed information or approvals.
  • Provide customer with expedited dates on deliverables from engineering to shipment.
  • Coordinate any customer expedites needed or from internal company resources.
  • Create and maintain any current reporting for customers as assigned. This could include Open Order Reports, Shipping Status Reports, Engineering Reports, On Time Delivery, etc…
  • Provide continuous follow ups on any open needs from the customer or internally.
  • Report and escalate any critical need to management.
  • Provide application engineering support to ensure part numbers meet exacting customer specifications.
  • Enter Orders, process documents required to load new parts, and release BOMs to production.
  • Help manage SFDC opportunities.
  • Conduct process training as requested.
  • Provide fast track order support execution as requested.
  • Assist with professional and expeditious responses to customer RFI's and RFQ's as needed.
  • Assist with investigation and write up of Customer Service Requests (CSR) to ensure timely handling with complete documentation and resource coordination of the solution.
  • Enter CSR orders in MAI for immediate processing.
  • Support ISO 9000 Compliance.
  • Perform other duties as assigned.
Minimum Qualifications:
  • Education: Associates degree or equivalent combination of education and experience.
  • Experience: 1-3 years of experience in sales or a technical support role associated with product sales.
  • The ability to deliver outstanding customer care.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Word, Excel, PowerPoint and CRM software (i.e. SFDC)
  • Excellent organizational and time management skills.
  • Ability to read and understand technical drawings.
  • Ability to be self-motivated and work with minimal supervision.
Preferred Qualifications:
  • Education: Bachelor's degree business
  • SAP / CRM / SFDC Software Super User / Microsoft Dynamics / Business Central
  • Industrial Engineering / processes improvement / quality assurance experience.
  • Strong knowledge of all company products.
  • Proficient with AutoCAD / SolidWorks
  • Significant Utility Industry Experience – Customer Contact Relationships

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