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Customer Care Assistant Jobs in Decatur, GA (NOW HIRING)

Zifty.com

Part Time Customer Care

Decatur, GA

$15.50 - $21.25/hr

Customer Care Representative Be a part of our award-winning customer care team! Zifty has a ... Answer incoming calls and emails * Assist customers and delivery clients with their accounts ...

InsuraTec Services Group

Customer Care Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to ... In this role, you will assist clients with their insurance needs while enjoying the flexibility of ...

InsuraTec Services Group

Customer Care Specialist

Atlanta, GA · Remote

$16.25 - $21.75/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to ... In this role, you will assist clients with their insurance needs while enjoying the flexibility of ...

Zifty

Part Time Customer Care

Decatur, GA · On-site

$20 - $22/hr

Be a part of our award-winning customer care team! Zifty has a part-time opening that averages 25 ... Answer incoming calls and emails * Assist customers and delivery clients with their accounts ...

Zifty

Part Time Customer Care

Decatur, GA

$20 - $22/hr

Be a part of our award-winning customer care team! Zifty has a part-time opening that averages 25 ... Answer incoming calls and emails * Assist customers and delivery clients with their accounts ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... to assist customers. * Demonstrate a strong understanding of delivery logistics, routing, and ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... to assist customers. * Demonstrate a strong understanding of delivery logistics, routing, and ...

Curant Health

Member Care Assistant

Smyrna, GA

Deliver a superior customer experience by effectively communicating with all stakeholders ... are setting * Registered as either a Pharmacy Technician or Medical Assistant in Georgia is ...

Curant Health

Member Care Assistant

Smyrna, GA · On-site

Deliver a superior customer experience by effectively communicating with all stakeholders-including ... are setting * Registered as either a Pharmacy Technician or Medical Assistant in Georgia is ...

Pricebook Digital

Customer Care Associate

Stone Mountain, GA · On-site +1

$44K - $55K/yr

Coordinate across internal teams to deliver against defined timelines and partner closely during launch to ensure a successful customer onboarding * Assist customers with all aspects of our software ...

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All JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Decatur, GA

Customer Care Assistant information

See Decatur, GA salary details

$11

$19

$27

How much do customer care assistant jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer care assistant in Decatur, GA is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by Customer Care Assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are Customer Care Assistants?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Decatur, GA? The most popular types of Customer Care jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Assistant jobs? Cities near Decatur, GA with the most Customer Care Assistant job openings:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Decatur, GA as of May 2026, with employment types broken down into 2% Locum Tenens, 53% Full Time, 34% Part Time, and 11% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,666 per year, or $19.6 per hour.
Assistant Customer Care Manager

Assistant Customer Care Manager

Work For Warriors Georgia

Atlanta, GA

Full-time

Posted 14 days ago

Job description

Job Description We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM. How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years. PulteGroup is a FORTUNE 500 company and one of America's top residential builders.

We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality. Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people. At PulteGroup, we are committed to diversity and inclusion.

We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve. A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup.

JOB SUMMARY: Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities. PRIMARY RESPONSIBILITIES: Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP) Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards Responsible for the quality inspections of the home prior to delivery to the customer Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: Monitoring warranty repairs Validating service ticket progression Coordinating & conducting on-site warranty inspections Entering line items and generating work orders in service system Conducting follow up with homeowners and vendors relating to open service requests Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience Gain confidence in working through common service-related items and gain exposure to escalated issues Develop independence within role through on the job training and experience MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK SCOPE: Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects

Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building Ability to work in various weather conditions -- heat, rain, cold, etc. Requirements Requirements REQUIRED EDUCATION: (degrees, licenses, certifications, etc.): Minimum of High School Diploma or equivalent Bachelor's Degree in Construction or Engineering preferred Valid Driver's License because driving is an essential function of this position REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.): Some Customer service experience or equivalent preferred Some construction experience or equivalent preferred Excellent verbal and written communications Ability to read blueprints General knowledge of building codes Basic computer skills Demonstrated commitment to customer satisfaction

Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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