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Customer Care Associate Jobs in Decatur, GA (NOW HIRING)

Phoenix Senior Living

Resident Care Associate

Marietta, GA

$14.25 - $17.25/hr

Description The Pearl at East Cobb is hiring Resident Care Associates to join their team! Shift ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Marietta, GA · On-site

$14.25 - $17.25/hr

PURPOSE Resident Care Associate CNA The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Marietta, GA · On-site

$14.25 - $17.25/hr

The Pearl at East Cobb is hiring Resident Care Associates to join their team! Shift Details: Mon ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Zelis Healthcare

Customer Care Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Every associate is expected - and empowered - to partner with AI to challenge the status quo ... Position Overview Handles more complex customer issues and provides guidance to other ...

Genpact

Sr. Associate - Customer Care - Voice 5B

Atlanta, GA · On-site

$14 - $19.25/hr

Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way ...

Genpact

Sr. Associate - Customer Care - Voice 5B

Atlanta, GA · On-site +1

$14 - $19.25/hr

Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way ...

Genpact

Sr. Associate - Customer Care - Voice 5B

Atlanta, GA · Remote

$14 - $19.25/hr

Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way ...

square 1 art

Customer Care Team Lead

Norcross, GA · On-site

$18 - $20/hr

The Customer Care Team Lead will work directly with the Customer Care Supervisor to ensure customer ... Maintain a high degree of professionalism when dealing with customers and associates * Ability to ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Decatur, GA

Customer Care Associate information

See Decatur, GA salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer care associate in Decatur, GA is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges Customer Care Associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the work of a customer associate?

A Customer Care Associate is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions and ensure customer satisfaction.

What jobs pay 4000 a week without a degree?

Customer Care Associates typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort.

What are Customer Care Associates?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What does a customer care associate do?

A customer care associate provides support to customers by answering questions, resolving issues, and assisting with product or service inquiries. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.

How can I make 2000 a week working from home?

A Customer Care Associate can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives that can increase earnings, but reaching this level typically requires consistent effort, excellent customer service skills, and possibly working overtime or multiple shifts.

What are the key skills and qualifications needed to thrive as a Customer Care Associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Decatur, GA? The most popular types of Customer Care jobs in Decatur, GA are:
What job categories do people searching Customer Care Associate jobs in Decatur, GA look for? The top searched job categories for Customer Care Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Associate jobs? Cities near Decatur, GA with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Resident Care Associate

Resident Care Associate

Phoenix Senior Living

Marietta, GA

$14.25 - $17.25/hr

Other

Posted 10 days ago

Phoenix Senior Living rating

4.6

Company rating: 4.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

216th of 232 rated social care providers

Job description

Description

The Pearl at East Cobb is hiring Resident Care Associates to join their team!

Shift Details:

Mon-Fri; Every other weekend required

The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.

PURPOSE

Resident Care Associate | CNA

The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and

Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident's Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.

PRINCIPLE DUTIES AND RESPONSIBILITIES

RESIDENT CARE

Resident Care Associate | CNA

  • Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested
  • Follows the hydration schedule established for the residents is maintained during the shift
  • Completes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.
  • Knows and complies with all resident rights
  • Initiates, assigns, and assist with activities, as appropriate
  • Check all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in condition
  • Uses proper sanitary procedures and universal precautions
  • Checks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checked
  • Assist with conducting laundry rooms, common areas - including bathrooms - checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)
  • Completes all ADLs for assigned residents according to the resident's Personalized Service Plan (PSP)
  • Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bells

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Resident Care Associate | CNA

  • High School education preferred and may be required by the state
  • Previous experience working with elders or disabled individuals, preferred
  • Must be at least 18 years of age to perform the personal care aspects of the RCA position
  • Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred
  • Ability to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times


What Phoenix Senior Living employees say

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