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Customer Care Associate Jobs in Decatur, GA (NOW HIRING)

Pep Boys

Automotive Customer Service Advisor

Marietta, GA · On-site

$12 - $18/hr

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Marietta, GA · On-site

$12 - $18/hr

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Strong listening and interpersonal skills with the ability to convey compassion and care verbally ... Every associate at every level in the organization is prohibited from engaging in any form of ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Strong listening and interpersonal skills with the ability to convey compassion and care verbally ... Every associate at every level in the organization is prohibited from engaging in any form of ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$16 - $21.25/hr

Strong listening and interpersonal skills with the ability to convey compassion and care verbally ... Every associate at every level in the organization is prohibited from engaging in any form of ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Strong listening and interpersonal skills with the ability to convey compassion and care verbally ... Every associate at every level in the organization is prohibited from engaging in any form of ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Strong listening and interpersonal skills with the ability to convey compassion and care verbally ... Every associate at every level in the organization is prohibited from engaging in any form of ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA

$15.75 - $20.75/hr

Strong listening and interpersonal skills with the ability to convey compassion and care verbally ... Every associate at every level in the organization is prohibited from engaging in any form of ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Strong listening and interpersonal skills with the ability to convey compassion and care verbally ... Every associate at every level in the organization is prohibited from engaging in any form of ...

Circle K

Customer Service Representative

Rex, GA · On-site

$14.75 - $20.25/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Douglasville, GA · On-site

$14.25 - $19.50/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Decatur, GA

Customer Care Associate information

See Decatur, GA salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer care associate in Decatur, GA is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges Customer Care Associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the work of a customer associate?

A Customer Care Associate is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions and ensure customer satisfaction.

What jobs pay 4000 a week without a degree?

Customer Care Associates typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort.

What are Customer Care Associates?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What does a customer care associate do?

A customer care associate provides support to customers by answering questions, resolving issues, and assisting with product or service inquiries. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.

How can I make 2000 a week working from home?

A Customer Care Associate can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives that can increase earnings, but reaching this level typically requires consistent effort, excellent customer service skills, and possibly working overtime or multiple shifts.

What are the key skills and qualifications needed to thrive as a Customer Care Associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Decatur, GA? The most popular types of Customer Care jobs in Decatur, GA are:
What job categories do people searching Customer Care Associate jobs in Decatur, GA look for? The top searched job categories for Customer Care Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Associate jobs? Cities near Decatur, GA with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Automotive Customer Service Advisor

Automotive Customer Service Advisor

Pep Boys

Marietta, GA • On-site

$12 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

271st of 335 rated vehicle maintenance

Job description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.


Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits

  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members
Pay Range
  • $12.00 to $18.00 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Pep Boys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pep Boys logo

About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

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