ZipRecruiter

Log In

1

Customer Care Manager Jobs in Decatur, GA (NOW HIRING)

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for ... Oversee workflow management, resource allocation, and service performance to ensure customer ...

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for ... Oversee workflow management, resource allocation, and service performance to ensure customer ...

DeKalb County

Customer Care Supervisor

Decatur, GA · On-site

$46K - $74K/yr

High school diploma or GED required; two years of experience as a Senior Customer Care Representative; or any equivalent combination of education, training, and experience which provides the ...

Trutech

Customer Care Specialist

Marietta, GA · On-site

$17 - $18/hr

Overview Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife ...

CPJ Recruitment

Customer Care Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

About the job Customer Care Coordinator We are looking for a motivated and detail oriented ... Comfortable working remotely and managing tasks independently * Interest in travel, hospitality, or ...

next page

Showing results 1-20

All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Decatur, GA

Customer Care Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer care manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Decatur, GA?

The most popular types of Customer Care jobs in Decatur, GA are:

What are popular job titles related to Customer Care Manager jobs in Decatur, GA?

For Customer Care Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Care Manager jobs in Decatur, GA look for?

The top searched job categories for Customer Care Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Care Manager jobs?

Cities near Decatur, GA with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

Assistant Customer Care Manager

Work For Warriors Georgia

Atlanta, GA • On-site

Full-time

Re-posted 3 days ago

Job description


Job Description
We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
PRIMARY RESPONSIBILITIES:
  • Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
  • Responsible for the quality inspections of the home prior to delivery to the customer
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
    • Monitoring warranty repairs
    • Validating service ticket progression
    • Coordinating & conducting on-site warranty inspections
    • Entering line items and generating work orders in service system
    • Conducting follow up with homeowners and vendors relating to open service requests
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
  • Gain confidence in working through common service-related items and gain exposure to escalated issues
  • Develop independence within role through on the job training and experience

MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK
SCOPE:
  • Decision Impact: Division
  • Department Responsibility: Single
  • Budgetary Responsibility: No
  • Direct Reports: No
  • Indirect Reports: No
  • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
  • Ability to work in various weather conditions -- heat, rain, cold, etc.

Requirements
Requirements
REQUIRED EDUCATION:
(degrees, licenses, certifications, etc.):
  • Minimum of High School Diploma or equivalent
  • Bachelor's Degree in Construction or Engineering preferred
  • Valid Driver's License because driving is an essential function of this position

REQUIRED EXPERIENCE:
(work related, tools/equipment, software, etc.):
  • Some Customer service experience or equivalent preferred
  • Some construction experience or equivalent preferred
  • Excellent verbal and written communications
  • Ability to read blueprints
  • General knowledge of building codes
  • Basic computer skills
  • Demonstrated commitment to customer satisfaction
Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

View All Work for Warriors Georgia Jobs

Apply