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Customer Care Manager Jobs in Decatur, GA (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

These agents manage a demanding multi-channel workload that includes serving as the primary point ... Additionally, Customer Care Agents handle sending time frame communication, managing complex cases ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA

$15 - $20/hr

These agents manage a demanding multi-channel workload that includes serving as the primary point ... Additionally, Customer Care Agents handle sending time frame communication, managing complex cases ...

square 1 art

Customer Care Team Lead

Norcross, GA · On-site

$18 - $20/hr

Manage and delegate incoming customer requests in Salesforce * Handle escalated customer issues and resolve conflicts effectively. * Updates lead in the system * Monitor team performance and set ...

Vaco LLC

Customer Care Associate

Brookhaven, GA

$14.25 - $19.50/hr

Vaco has partnered with a growing organization to fill a Customer Care Associate to support ... Responsibilities Manage and resolve inquiries from employer groups, plan administrators, and ...

Vaco LLC

Customer Care Associate

North Atlanta, GA

$14.25 - $19.50/hr

Vaco has partnered with a growing organization to fill a Customer Care Associate to support ... Responsibilities Manage and resolve inquiries from employer groups, plan administrators, and ...

Vaco LLC

Customer Care Associate

Brookhaven, GA

$14.25 - $19.50/hr

Vaco has partnered with a growing organization to fill a Customer Care Associate to support ... Responsibilities Manage and resolve inquiries from employer groups, plan administrators, and ...

Vaco LLC

Customer Care Associate

North Atlanta, GA

$14.25 - $19.50/hr

Vaco has partnered with a growing organization to fill a Customer Care Associate to support ... Responsibilities Manage and resolve inquiries from employer groups, plan administrators, and ...

RXO

Specialist, Customer Care

Marietta, GA

$15.50 - $20.50/hr

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and ... Familiarity with CRM technology, e.g., Salesforce.com * Ability to identify and help implement ...

RXO

Specialist, Customer Care

Marietta, GA · On-site

$16 - $21.25/hr

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and ... Familiarity with CRM technology, e.g., Salesforce.com * Ability to identify and help implement ...

RXO

Specialist, Customer Care

Marietta, GA · On-site

$16 - $21.25/hr

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and ... Familiarity with CRM technology, e.g., Salesforce.com * Ability to identify and help implement ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Decatur, GA

Customer Care Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer care manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a Customer Care Manager do?

A Customer Care Manager oversees a team responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop strategies to improve customer service processes, train staff, and monitor key performance indicators. Their role involves collaborating with other departments to address customer needs and implementing policies that enhance the overall customer experience. By maintaining high service standards, Customer Care Managers help build customer loyalty and support business growth.
What are the most commonly searched types of Customer Care jobs in Decatur, GA? The most popular types of Customer Care jobs in Decatur, GA are:
What are popular job titles related to Customer Care Manager jobs in Decatur, GA? For Customer Care Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Care Manager jobs in Decatur, GA look for? The top searched job categories for Customer Care Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Manager jobs? Cities near Decatur, GA with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Decatur, GA as of May 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.
Customer Care Agent

Customer Care Agent

Ashley Global Retail, LLC

Atlanta, GA • On-site

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

33rd of 46 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
  1. VIP & Escalation Support
  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
  1. Cross-Functional Operations & Multi-Channel Support
  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
  1. Store & Customer Partnership
  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.
  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US
  • At least 18 years old
  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
  • Maintain reliable attendance
  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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