ZipRecruiter

Log In

1

Customer Care Manager Jobs in Decatur, GA (NOW HIRING)

Elevance Health

Customer Care Representative I

Atlanta, GA · On-site

$16.88 - $25.33/hr

Customer Care Representative I Location : This role enables associates to work virtually full-time, ... Able to perform basic job functions with help from co-workers, specialists and managers on non ...

Elevance Health

Customer Care Representative I

Atlanta, GA · On-site

$16.88 - $25.33/hr

Customer Care Representative I Location : This role enables associates to work virtually full-time, ... Able to perform basic job functions with help from co-workers, specialists and managers on non ...

next page

Showing results 1-20

People also search for

All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Decatur, GA

Customer Care Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer care manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and skilled trades such as pilots or attorneys. These roles often require extensive experience, advanced certifications, or a strong client base, and may involve freelance or contract work with variable schedules.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and customer management skills. It can serve as a stepping stone to higher roles in customer care, sales, or management, especially when combined with relevant training or certifications. However, the job can be repetitive and may involve high-pressure situations depending on the industry.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What is the highest pay for customer service?

Customer Care Managers can earn salaries up to $80,000 to $100,000 or more annually, especially with extensive experience, advanced skills, and in large organizations. Top earners often have strong leadership abilities, industry-specific knowledge, and may hold certifications such as Certified Customer Service Manager (CCSM).

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.
What are the most commonly searched types of Customer Care jobs in Decatur, GA? The most popular types of Customer Care jobs in Decatur, GA are:
What are popular job titles related to Customer Care Manager jobs in Decatur, GA? For Customer Care Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Care Manager jobs in Decatur, GA look for? The top searched job categories for Customer Care Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Manager jobs? Cities near Decatur, GA with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.
GCS Executive Customer Care Specialist

GCS Executive Customer Care Specialist

StubHub

Atlanta, GA • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

StubHub rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 3 rated ticket sellers

Job description

As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world! 
 
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
 
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  
 
Shift schedules for this role are Tuesday - Saturday  9:00 AM - 5:30 PM or 2:00 PM - 10:30 PM.
 
What You'll Do
  • Executive Care: 
  • Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions. 
  • Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision. 
  • Communicate difficult messages with empathy, effectively de-escalating challenging situations. 
  • Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences. 
  • Maintain meticulous records of interactions and resolutions to track trends and outcomes. 
  • Additional duties as assigned
 
  • Social Media: 
  • Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values. 
  • Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.   
  • Monitor and moderate online community discussions to maintain respectful and relevant interactions.   
  • Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.   
  • Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
  • Additional duties as assigned.

Who You Are

  • Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.   
  • Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations. 
  • Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.   
  • Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction. 
  • Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions. 
  • Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms. 
  • Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment. 

What You've Done

  • 2+ years of customer service experience required. 
  • 1+ year(s) experience handling executive customer escalations concerns preferred. 
  • Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok). 
  • Prior experience supporting social media platforms preferred. 

What we Offer

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

Apply