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Customer Care Assistant Jobs in Decatur, GA (NOW HIRING)

Pep Boys

Assistant Service Manager

Alpharetta, GA · On-site

... Assist in driving sales across service labor, parts, tires, and fleet business and you provide ... Under the direction of the Store Manager of Service, assists in various aspects of customer care ...

New

Pep Boys

Assistant Service Manager

Conyers, GA · On-site

... Assist in driving sales across service labor, parts, tires, and fleet business and you provide ... Under the direction of the Store Manager of Service, assists in various aspects of customer care ...

Our Company

Retail Office Assistant

Atlanta, GA · On-site

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience ... At Rooms To Go, we care for you as you care for our customers. Whether you have worked in retail or ...

Our Company

Retail Office Assistant

Kennesaw, GA · On-site

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience ... At Rooms To Go, we care for you as you care for our customers. Whether you have worked in retail or ...

Our Company

Retail Office Assistant

Kennesaw, GA

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience ... At Rooms To Go, we care for you as you care for our customers. Whether you have worked in retail or ...

Our Company

Retail Office Assistant

Atlanta, GA

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience ... At Rooms To Go, we care for you as you care for our customers. Whether you have worked in retail or ...

Our Company

Retail Office Assistant

Atlanta, GA

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience ... At Rooms To Go, we care for you as you care for our customers. Whether you have worked in retail or ...

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Showing results 41-60

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Decatur, GA

Customer Care Assistant information

See Decatur, GA salary details

$11

$19

$27

How much do customer care assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer care assistant in Decatur, GA is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.31 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Decatur, GA?

The most popular types of Customer Care jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Care Assistant jobs?

Cities near Decatur, GA with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Decatur, GA as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,666 per year, or $19.6 per hour.

Customer Service Representative - State Farm Agent Team Member

Kenneth Howard - State Farm Agent

Lilburn, GA • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Benefits:
  • 401(k)
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

ROLE DESCRIPTION:
As a Customer Care Team Member with Kenneth Howard Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Meet with customer to review their accounts
  • Maintain accurate records of customer interactions.
  • Assist with billing questions
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Spanish Speaking (preferred)
BENEFITS:
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement within my office
  • Licensing reimbursement after 3 months
  • Professional and Personal Development