ZipRecruiter

Log In

1

Customer Care Assistant Jobs in Decatur, GA (NOW HIRING)

VRC

Customer Care Agent -Mon-Fri 8am-5pm

Tucker, GA · On-site

$20/hr

Customer Care Agent Pay: $20.00 Reports To: Operations Manager Summary: This position is ... Train, explain tasks, and assist in the solution of customer problems. * Answer incoming phone ...

VRC

Customer Care Agent -Mon-Fri 8am-5pm

Tucker, GA · On-site

$20/hr

Customer Care Agent Pay: $20.00 Reports To: Operations Manager Summary: This position is ... Train, explain tasks, and assist in the solution of customer problems. * Answer incoming phone ...

Curant Health

Member Care Advocate

Smyrna, GA

Curant Health is seeking a Member Care Assistant / Clinical Medical Assistant (CMA) to join our ... Deliver a superior customer experience by effectively communicating with all stakeholders ...

next page

Showing results 1-20

All JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Decatur, GA

Customer Care Assistant information

See Decatur, GA salary details

$11

$19

$27

How much do customer care assistant jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer care assistant in Decatur, GA is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.31 per hour, depending on experience, location, and employer.

What are Customer Care Assistants?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are some common challenges faced by Customer Care Assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are the key skills and qualifications needed to thrive as a Customer Care Assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What is the role of a customer care assistant?

A customer care assistant provides support to customers by answering inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

Is a Customer Care Assistant job stressful?

A Customer Care Assistant role can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills, and some find the role rewarding and engaging.

How can I make $2000 a week working from home?

A Customer Care Assistant can increase earnings by working full-time, taking on multiple shifts, or seeking higher-paying roles within customer service that offer bonuses or commissions. Developing strong communication skills and gaining experience with customer management tools can also improve earning potential, but reaching $2000 weekly typically requires additional responsibilities or supplementary income sources.

What jobs pay 4000 a week without a degree?

Customer Care Assistant roles typically do not pay $4,000 a week without specialized skills or management responsibilities. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Decatur, GA? The most popular types of Customer Care jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Assistant jobs? Cities near Decatur, GA with the most Customer Care Assistant job openings:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,666 per year, or $19.6 per hour.

Air Logistics Healthcare Customer Care Specialist

Kuehne+Nagel

East Point, GA • On-site

$16.25 - $21.75/hr

Full-time

Medical, Retirement

Posted 29 days ago

Job description

Air Logistics Healthcare Customer Care Specialist
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Air Logistics Healthcare Customer Care Specialist is responsible for driving customer growth, retention, and satisfaction by delivering high-quality service and maintaining strong local ownership of healthcare accounts. This role ensures a seamless customer experience by managing end-to-end shipment coordination, proactively addressing customer needs, and resolving issues with a sense of urgency and precision. With a strong commercial mindset, the specialist contributes to profitability while ensuring compliance with healthcare-specific requirements and service standards across all touchpoints. As a member of the KN HealthChain team, the specialist is also required to maintain the appropriate level of training in accordance with HealthChain guidelines and direction from the Station Lead.
How you create impact
  • Act as the primary point of contact for assigned healthcare customers, owning the end-to-end customer experience
  • Deliver high-quality service to drive customer satisfaction, retention, and growth
  • Support commercial performance by identifying upsell opportunities and contributing to profitability initiatives
  • Execute and follow up on spot quotations to ensure timely closure and alignment
  • Monitor shipments to ensure transit times and service levels meet agreed expectations
  • Communicate proactively on bookings, shipment updates, delays, and resolution plans
  • Support customer onboarding in line with established implementation processes
  • Manage shipment files accurately, ensuring compliance with operational, regulatory, and security requirements
  • Maintain accurate customer master data, including profiles, rates, and credit limits
  • Handle customer complaints and claims professionally, ensuring resolution and proper escalation
  • Ensure compliance with healthcare standards, including GxP, and support CAPA processes for deviationsComplete required training and maintain up-to-date SOPs and documentation
  • Collaborate with internal teams and external partners to ensure seamless, customer-centric service delivery

What we would like you to bring
    • Diploma in logistics, freight forwarding, or a related field preferred; bachelor's degree is a plus (relevant experience may substitute)
    • 1+ year of air freight forwarding experience and 1+ year in healthcare/pharma logistics
    • Strong knowledge of air freight operations (import/export) and shipment execution
    • Understanding of healthcare standards, including GxP and regulatory compliance
    • Ability to coordinate effectively with carriers, suppliers, and internal stakeholders
    • Customer-focused with strong relationship management skills
    • Commercially minded with the ability to support growth, retention, and profitability
    • Effective communication skills with the ability to manage customer expectations and escalations
    • Self-driven with a proactive, "can-do" attitude and strong sense of ownership
    • Strong problem-solving skills and attention to detail
    • Ability to work under pressure in a fast-paced, dynamic environment with flexibility

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. ase wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Apply