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Customer Care Assistant Jobs in Rio Rancho, NM (NOW HIRING)

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Customer Care Assistant information

See Rio Rancho, NM salary details

$11

$18

$26

How much do customer care assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer care assistant in Rio Rancho, NM is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.59 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Rio Rancho, NM?

The most popular types of Customer Care jobs in Rio Rancho, NM are:

What are popular job titles related to Customer Care Assistant jobs in Rio Rancho, NM?

For Customer Care Assistant jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Customer Care Assistant jobs in Rio Rancho, NM look for?

The top searched job categories for Customer Care Assistant jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Customer Care Assistant jobs?

Cities near Rio Rancho, NM with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,177 per year, or $18.8 per hour.

Certified Nursing Assistant AM

Albuquerque, NM • On-site

Manzano by PureHealth
See more jobs at Manzano by PureHealthexternal

$18 - $26/hr

Full-time

Retirement

Re-posted 23 days ago

Job description

Join a team where your growth, success, and impact are at the heart of our mission. At PureHealth, we're not just building careers; we're nurturing lifelong journeys of professional and personal development. We're committed to taking care of our community, providing unparalleled care and making a meaningful impact like nowhere else. Be part of a team that's dedicated to making a real difference in the lives of those we serve.

Unmatched Benefits & Perks:

  • Tuition Reimbursement and Professional License Renewal Reimbursement

  • Free CEUs

  • 401k Plan

  • Rewards and Recognition via CareHeroes Program (Gift Cards for Great Performance!)

  • Flexible Scheduling

  • Professional Career Growth

    Join our team and grow with us!

Position Summary

The Certified Nursing Assistant is an integral role to the nursing team and has a significant impact on the overall delivery of care to facility customers. The CNA is responsible for providing quality care to customers and supporting the goals for shift objectives to enhance team efficiency and customer satisfaction.

Essential Duties and Responsibilities
1. Provide and assist with physical care of patients which will include but not limited to bathing, oral hygiene, grooming, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation and range of motion

2. Responsible for real-time documentation of patient care and observations

3. Communicate timely with Licensed Nurse any observed or perceived changes in patient’s condition or behavior

4. Assist in the dining process by preparing customer for meals; serves and collects trays, assists in setting up and feeding residents, serves refreshments. Completes meal assessment and records oral intakes accurately

5. Responsible for patient transport to scheduled therapy appointments

6. Assists in recreational, motivational and socialization activities of care program

7. Responsible for timely response to call lights and providing appropriate response or service

8. Responsible for regular rounding with customers to anticipate and identify needs and respond timely and appropriately

9. Fully understand all aspects of patient’s rights, including the right to be free of restraints and free of abuse. Responsible for promptly reporting incidents of evidence of patient abuse or violation of patient’s rights

10. Maintain the comfort, privacy, and dignity of each patient in the delivery of services to them. Encourages growth and independence as care progression warrants

11. Assists in maintaining the cleanliness and safety of customer room. Assists in maintaining a safe customer environment

12. Adhere to infection control procedures including but not limited to hand washing and isolation practices

13. Adhere to Par Scanning procedures to ensure accurate tally of supple usage and availability

14. Ensure uniform and personal appearance is clean and professional

15. Maintain clinical competence through completion of annual continuing education requirements

16. May participate in interdisciplinary customer and service improvement initiatives

Competencies

  • Thoroughly completes assignments

  • Performs assigned treatment according to patient plan of care

  • Reports timely changes in customer’s condition to appropriate party

  • Demonstrates accurate ADL documentation

  • Demonstrates accurate documentation in real-time

  • Demonstrates proficient knowledge of equipment in customer care areas

  • Treatments and procedures are performed accurately and with proficient technique

  • Demonstrates a proactive approach to complete assigned floor duties

Required Education/Experience

  • High School Diploma or Equivalent

Required License/Certification

  • Successful completion of a state approved Nursing Assistant Certification course

  • Valid state CNA license

  • Current BLS (CPR) certification

Preferred Education/Experience

  • A minimum of one (1) year experience in a CNA role

Join us in making a difference in the lives of our patients through compassionate care and dedicated service!

Job Types: Full-time, Part-time, PRN