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Customer Care Assistant Jobs in Rio Rancho, NM (NOW HIRING)

Pinnacle Propane

Customer Care Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing ...

Traveling with Tasha

Customer Care Associate

Albuquerque, NM · On-site

$14 - $19.50/hr

About the job Customer Care Associate Overview We are hiring a Customer Relations Specialist to ... In this role, you will assist clients in exploring travel options, coordinating reservations, and ...

Sparklight Inc

Customer Service Rep

Rio Rancho, NM · On-site

$14.50 - $19.50/hr

Customer Care And Sales Advisor At Sparklight, a Cable One brand, we believe in a neighborly ... Follow company-approved scripts to ensure consistent communication. Assist with special projects as ...

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Customer Care Assistant information

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How much do customer care assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer care assistant in Rio Rancho, NM is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.59 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Rio Rancho, NM?

The most popular types of Customer Care jobs in Rio Rancho, NM are:

What are popular job titles related to Customer Care Assistant jobs in Rio Rancho, NM?

For Customer Care Assistant jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Customer Care Assistant jobs in Rio Rancho, NM look for?

The top searched job categories for Customer Care Assistant jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Customer Care Assistant jobs?

Cities near Rio Rancho, NM with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,177 per year, or $18.8 per hour.

Customer Care Representative

Albuquerque, NM • On-site

Pinnacle Propane
Oil and Gas Extraction • 501 - 1,000 employees
Learn more about Pinnacle Propaneexternal

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Title: Customer Care Representative

Department: Customer Care

FLSA Status: Non-exempt (Full-Time)

Reports to: Customer Care Supervisor


Pinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks. 

 

Why Join Pinnacle Propane? 

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: 

  • Great Benefits: Including medical, vision, dental insurances, amongst others.
  • Life Insurance: Financial protection for you and your family.
  • Community Volunteering Day: A paid day off to give back to the community and make a difference.
  • Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
  • Retirement Savings Plan: Employer contributions to help you save for the future.


Position Summary 

The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office. 

In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards. 


Essential Job Responsibilities 

  • Answering calls and handling customer queries 
  • Adhere to assigned schedule and perform all assigned task 
  • Provide first level support for customer complaints or issues 
  • Research / resolve customer inquires 
  •  Discuss with direct supervisor, results of their daily, weekly, and monthly performance 
  • Accountable for satisfactory daily call answer rate and first call resolutions 

 COMPETENCIES 

  • COMMUNICATION – must be able to effectively communicate with teammates, managers and customers 
  • INTERPERSONAL SKILLS – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges 
  • TEAMWORK – possesses the ability to work together toward a common vision 

 PERFORMANCE MEASUREMENTS 

  • Independently performs tasks of a routine nature 
  • Consistently delivers quality work during allotted timeframes 
  • Demonstrates appropriate organizational skills 
  • Understands and ensures compliance with company policies and procedures 


Qualifications 

  • Education: High school diploma or equivalent required

Experience / Abilities: 

  • Effective communication skills and ability to interact with all employees and customers 
  • Ability to resolve customer inquiries while maintaining a professional and calm demeanor 
  • Ability to remain organized and focused on attention to detail in a fast-paced environment 
  • Proficient in Microsoft Office Suite or related software 
  • Use of Microsoft Office & generally have high level of computer skills 
  • English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage 


Travel and Hours 

  • This position is full-time, standard operating hours 
  • Minimal travel may be required with this position as part of support responsibilities 


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Employee is regularly required to talk or hear 
  • Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach 
  • Employee is occasionally required to lift office products and supplies, up to 20 pounds 

 

DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. 

Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.

Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.