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Customer Care Manager Jobs in Rio Rancho, NM (NOW HIRING)

SuperCare Health

Customer Care Specialist

Albuquerque, NM · On-site

$15.30 - $25.52/hr

"Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by

SuperCare Health

Customer Care Specialist

Albuquerque, NM

$16.50 - $21.75/hr

"Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by

Traveling with Tasha

Customer Care Associate

Albuquerque, NM · Remote

$14 - $19.50/hr

About the job Customer Care Associate Overview We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in

SuperCare Health

Customer Care Specialist

Albuquerque, NM · On-site

$15.30 - $25.52/hr

Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by

Saia

Customer Care Specialist

Albuquerque, NM · On-site

$22.15 - $27.30/hr

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel

SAIA

Customer Care Specialist

Albuquerque, NM

$22.15 - $27.30/hr

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel

Saia

Customer Care Specialist

Albuquerque, NM

$22.15 - $27.30/hr

Saia Logistics and Transportation Opportunity Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers,

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All JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Rio Rancho, NM

Customer Care Manager information

See Rio Rancho, NM salary details

$22.1K

$52.3K

$91.1K

How much do customer care manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer care manager in Rio Rancho, NM is $52,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,100.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and skilled trades such as pilots or attorneys. These roles often require extensive experience, advanced certifications, or a strong client base, and may involve freelance or contract work with variable schedules.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and customer management skills. It can serve as a stepping stone to higher roles in customer care, sales, or management, especially when combined with relevant training or certifications. However, the job can be repetitive and may involve high-pressure situations depending on the industry.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What is the highest pay for customer service?

Customer Care Managers can earn salaries up to $80,000 to $100,000 or more annually, especially with extensive experience, advanced skills, and in large organizations. Top earners often have strong leadership abilities, industry-specific knowledge, and may hold certifications such as Certified Customer Service Manager (CCSM).

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.
What are the most commonly searched types of Customer Care jobs in Rio Rancho, NM? The most popular types of Customer Care jobs in Rio Rancho, NM are:
What are popular job titles related to Customer Care Manager jobs in Rio Rancho, NM? For Customer Care Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Customer Care Manager jobs in Rio Rancho, NM look for? The top searched job categories for Customer Care Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Customer Care Manager jobs? Cities near Rio Rancho, NM with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 26% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,309 per year, or $25.1 per hour.
Customer Care Specialist

Customer Care Specialist

SuperCare Health

Albuquerque, NM • On-site

$15.30 - $25.52/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

SuperCare Health rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
**PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
  • Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
  • Maintains open communication with patients/clients and referral sources
  • Responds to patient/client questions and problems
  • Services walk in customers as needed
  • Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
  • Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
  • Verifies medical necessity with physician
  • Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
  • Verifies payer (with matrix), obtains authorization, expiration date
  • Verifies patient demographics and prior equipment usage with patient
  • Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
  • Enters data and each order (new or otherwise) in system accurately and in a timely manner
  • Processes closet and on call orders as received
  • Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
  • Process orders to shipping or dispatching for Technician or RT deliveries
  • Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
  • Attends all departmental meetings, company meetings, and in-services
  • Reports to work daily and is ready to work at the scheduled start time
  • Works Saturday assignment as needed or scheduled
  • Performs any other duties that may be requested by supervisor or management
  • Understand and adheres to all of SuperCare Health company policies
  • To remain knowledgeable to date on all products, guidelines and insurance coverage trends
  • Maintain a professional safe and clean work environment.
  • Understand and adheres to all of SuperCare Health company policies.
  • Perform all other duties as assigned and required
  • Must meet minimum of monthly goals
  • Schedule- varying start times
  • Fundamental Computer Skills

Education and or Work Experience Requirements:
  • Experience with Medical Supply Company
  • Knowledge of diagnosis and Medical terminology
  • Excellent Customer Service skills
  • Detail oriented
  • Previous Management/Supervisor or Lead experience
  • Proficiency in Microsoft Word, Outlook, and PowerPoint
  • Experience in healthcare, medical and/or HME industry (preferred)
  • Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
  • Strong organizational skills and detail oriented

Location
  • Corporate location is in City of Industry.

Benefits:
  • Medical
  • Dental
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:
  • Paid Training
  • Paid Time Off
  • Sick Time
  • Growth Opportunities
  • Employee Referral Reward Program
  • Employee Discount Program
  • Compensation dependent on experience & qualifications with a range of:
    CCS 1 $15.30-$23.63
    CCS 2 $16.20-$25.52

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM - 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn

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