Customer Care Assistant Jobs in Rio Rancho, NM (NOW HIRING)

Description

Job Title Patient Care Facilitator

Position Code: C11N Non Exempt

Department: Health Center Operations

Location: Health Centers

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

A. Position Summary

Responsible for assisting site providers and staff with coordination of care for patients, as directed, in an efficient and timely manner. Coordinates with site Leadership Team, provider teams and staff. Reports to nurse flow manager for direct supervision and FCCH PCMH Coordinator for technical direction, as appropriate.

B. Essential Duties and Responsibilities

1. Facilitate patients' access to available community support, educational and/or other healthcare resources, as appropriate to their needs and according to any requirements of health insurance or healthcare financial assistance programs they may (or may not) have.
2. Participate in the development, implementation and/or evaluation of FCCH PCMH initiatives.
3. Conduct patient chart reviews for pre-visit planning using standard protocols to enhance visit efficiency and effectiveness.
4. Participate in patient outreach to achieve greater patient compliance with appropriate treatment plans, standards of care/protocols and improved patient healthcare outcomes.
5. Serve as the focal point for coordination between FCCH health care delivery teams and outside entities regarding the care for individual patients.
6. Implement/assist with a variety of healthcare quality improvement/population health activities, as indicated and directed.
7. Conduct timely, requested patient education activities and follow-up on self-management goals for patients, as requested by FCCH health care delivery teams.
8. Communicate with/coordinate between patients, providers and/or staff and outside entities regarding functional aspects of care and follow-up.
9. Document activities/interventions within patient charts or other reporting formats, as appropriate.
10. Other duties, as assigned and/or needed

Requirements

C. MINIMUM EDUCATION AND EXPERIENCE

1. Completion of medical assistant training or comparable directly related clinical experience.
2. Direct work experience in a (preferably ambulatory) healthcare setting; working knowledge of ambulatory clinical operations and available patient support programs preferred or must be quickly acquired/developed.
3. Knowledge of medical terminology and appropriate patient intake is required.
4. Bi-lingual English/Spanish is highly preferred.

D. LICENSES/CERTIFICATIONS REQUIRED

Minimum certified/registered Medical Assistant; must be/become CPR-certified and maintain that certification.

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. Working knowledge of and ability to implement appropriate standing orders and care management practices.
2. Strong interpersonal, resource development, research and communication skills and the ability to work as an effective team member with a wide range of medical and administrative staff and outside entities, as well as a diverse patient population.
3. Ability to communicate complex information in a manner easily understood by diverse listeners and strong customer service skills.
4. Knowledge of medical terminology and appropriate patient medical charting procedures.
5. Skill in operating a computer and other office equipment, inclusive of ease in working with computerized spreadsheet, practice management system, word processing applications and external data systems such as NMSIIS, Lovelace portal, Cerner Practice Management System and PowerChart.
6. Ability to speak clearly and concisely.
7. Ability to read, understand, provide and follow oral and written instruction.
8. Ability to establish and maintain effective working relationships with patients, employees, and the public.
9. Ability to function independently/autonomously while maintaining effective and necessary communication with all appropriate partners.
10. Flexibility.
11. Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations

F. Age of Patients Served

All ages, as appropriate.

G. Physical Characteristics/Working Conditions

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.

1. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
2. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
3. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
4. Environment/Working Conditions: Work is mostly inside a clinical office setting in a controlled environment. Normal clinical/office safety precautions and practices are required. Position may require travel throughout the greater Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.