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Customer Care Assistant Jobs in Bothell, WA (NOW HIRING)

Redwood

Assistant Director - Home Care

Everett, WA · On-site

$80K/yr

The Home Care Assistant Director assists the Director of Home Care with the daily management ... Customer Service & Troubleshooting With direction of the Director, the Assistant Director will:

University of Washington

Dental Assistant 1

Seattle, WA · On-site +1

$20.50 - $26.75/hr

Our experienced providers offer comprehensive oral care services to UW students, UW employees ... Provide excellent customer service to the School's patients, students, faculty, and staff. * Aid ...

Uw

Dental Assistant 1

Seattle, WA

$20.50 - $26.75/hr

Our experienced providers offer comprehensive oral care services to UW students, UW employees ... Provide excellent customer service to the School's patients, students, faculty, and staff. * Aid ...

Michael's Inc

Customer Service Team Member

Lynnwood, WA · On-site

$17.50 - $20.60/hr

... Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From ... Work Environment Public retail store setting taking care of our customers; all public areas are ...

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Showing results 21-40

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Bothell, WA

Customer Care Assistant information

See Bothell, WA salary details

$13

$22

$31

How much do customer care assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer care assistant in Bothell, WA is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Bothell, WA?

The most popular types of Customer Care jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Care Assistant jobs?

Cities near Bothell, WA with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Bothell, WA as of June 2026, with employment types broken down into 50% Full Time, 42% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,347 per year, or $22.8 per hour.

Customer Care Advocate, Sr.

Zenith American Solutions

Bothell, WA • On-site

$32.36/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Zenith American Solutions rating

8.6

Company rating: 8.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

57th of 495 rated business services

Job description

Title: Customer Care Advocate, Sr Department: Customer Care
Union: UFCW 3000 Bothell Grade: 9
FLSA: Non-exempt Hours per week: 40
Position Summary
The Customer Care Advocate, Sr provides advanced customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
  • Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
  • Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
  • Updates files, including documenting system notes of conversations or action taken.
  • Performs tasks associated with the administration of retirement and health and welfare benefits such as;
    • Processing and/or sending mailers or required forms as requested by members.
    • Processing and/or sending correspondence related to member or claims status.
    • Processing enrollments and updating member information in applicable system(s).
    • Distributing communications related to regulatory requirements.
  • Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Requests.
  • Handles escalated calls; manages through resolution.
  • Performs other duties as requested.
Minimum Qualifications
  • High school diploma or GED.
  • Three years of related work experience such as third-party administrator processing, benefits administration, or customer service in a health and welfare environment.
  • Strong work ethic and team player mentality.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Solid organization skills with strong detail orientation and listening skills.
  • Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
  • Proficient computer skills including MS Office tools and applications.
Preferred Qualifications
  • Call center experience in benefits claims, billing, or eligibility.
  • Bilingual.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com , and we would be happy to assist you.
Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location.
Compensation: $32.36/hr
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

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