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Online Customer Service Agent Jobs in Bothell, WA

Perun HR

Customer Service Agent Part Time

Seattle, WA · On-site

$17.75 - $23.75/hr

Customer Service Agent Part Time Seattle, Washington, United States What You'll Do * Promotes and sells air travel to the traveling public or freight forwarders. * Provides assistance with passenger ...

Marriott Seattle Airport

Guest Service Agent

Seattle, WA · On-site

$22.01/hr

Responsibilities: • Answer incoming calls and questions about guests' needs in-person and online ... customer complaints as needed • Bookkeeping: keep accurate records of all hotel guest account ...

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Online Customer Service Agent information

See Bothell, WA salary details

$11

$20

$30

How much do online customer service agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online customer service agent in Bothell, WA is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.31 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require specific certifications or training. Good internet connectivity and the ability to work flexible hours are also important for remote roles.

What are popular job titles related to Online Customer Service Agent jobs in Bothell, WA?

For Online Customer Service Agent jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Agent jobs in Bothell, WA look for?

The top searched job categories for Online Customer Service Agent jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Online Customer Service Agent jobs?

Cities near Bothell, WA with the most Online Customer Service Agent job openings:

Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Bothell, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $42,248 per year, or $20.3 per hour.

Customer Service Agent

Express Employment Professionals

Seatac, WA • On-site

$21 - $24/hr

Full-time

Posted 23 days ago

Job description

SeaTac, WA
Pay: $21–$24/hr+ DOE
Sunday - Thursday, 7am – 3:30pm
About the Role:
We are seeking a motivated and detail-oriented Customer Service Agent to join our logistics team in SeaTac, WA. In this role, you will be the key point of contact for our clients, managing cargo shipments, coordinating with internal teams, and ensuring a seamless customer experience from start to finish.

Key Responsibilities:
  • Manage customer interactions and maintain accurate documentation to ensure smooth cargo movement.
  • Quote, book, and track domestic and international shipments.
  • Collaborate with warehouse and other departments to handle shipments efficiently.
  • Assist the sales team in resolving customer issues, identifying opportunities, and supporting retention efforts.
  • Assign and delegate tasks to maximize team productivity and departmental efficiency.
  • Maintain a high level of organization, time management, and problem-solving.
  • Work independently or as part of a team as needed.

Minimum Requirements:
  • High School Diploma or GED required.
  • Experience in logistics, air freight, or export is a plus.
  • Ability to thrive in a fast-paced environment and manage multiple time-sensitive tasks.
  • Eligible to pass TSA background check.
  • Proficient in Microsoft Outlook, Excel, Word, and basic computer skills.
  • Strong geographic knowledge for determining efficient freight routes.
  • Excellent customer service and vendor relations skills, both over the phone and in-person.
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About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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