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Freelance Email Chat Agent Jobs in Bothell, WA (NOW HIRING)

Marriott

At Your Service Agent

Seattle, WA · On-site

$19.25 - $24.25/hr

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest ...

Marriott

At Your Service Agent

Seattle, WA · On-site

$19.25 - $24.25/hr

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

... chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real ...

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

... chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real ...

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Freelance Email Chat Agent information

What are the key skills and qualifications needed to thrive as a Freelance Email Chat Agent, and why are they important?

To thrive as a Freelance Email Chat Agent, you need strong written communication skills, attention to detail, and the ability to quickly understand and resolve customer inquiries, often demonstrated through prior customer service experience. Familiarity with customer support platforms like Zendesk, Freshdesk, or LiveChat, as well as basic computer literacy, is commonly required. Excellent time management, problem-solving abilities, and a professional, empathetic tone help agents stand out in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for client satisfaction and retention in a remote work environment.

What is the difference between Freelance Email Chat Agent vs Customer Support Representative?

AspectFreelance Email Chat Agent

Freelance Email Chat Agents typically work independently, handling customer inquiries via email and live chat on a flexible schedule. Customer Support Representatives often work full-time for a specific company, providing support through various channels, including phone, email, and chat. While both roles require strong communication skills, Freelance Email Chat Agents usually do not need formal certifications, whereas Customer Support Representatives may require training or certifications depending on the employer. The freelance role offers more flexibility, while the support representative role provides more stability and benefits.

What are freelance email chat agents?

Freelance email chat agents are customer service professionals who work remotely to handle customer inquiries, complaints, or support issues via email and live chat platforms. Unlike traditional in-house agents, they are typically self-employed or work on a contract basis for various companies. Their main responsibilities include responding to customer messages, resolving issues, providing information about products or services, and ensuring customer satisfaction. This role often offers flexible hours and the opportunity to work from anywhere with an internet connection. Strong written communication skills and the ability to multitask are essential for success in this position.

What are some common challenges Freelance Email Chat Agents face when managing multiple client accounts simultaneously?

Freelance Email Chat Agents often juggle multiple client accounts, which can present challenges such as balancing varying communication styles, prioritizing tasks, and meeting different response time expectations. Staying organized and using effective time management tools is crucial to handle high message volumes without sacrificing quality. Additionally, quick adaptation to different product or service knowledge requirements is essential to provide accurate and personalized support for each client. Building clear communication channels with clients and setting realistic expectations can help minimize misunderstandings and ensure smooth workflow.
What job categories do people searching Freelance Email Chat Agent jobs in Bothell, WA look for? The top searched job categories for Freelance Email Chat Agent jobs in Bothell, WA are:
Freelance Email Chat Agent jobs near you
Infographic showing various Freelance Email Chat Agent job openings in Bothell, WA as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.
At Your Service Agent

At Your Service Agent

Marriott

Seattle, WA • On-site

$19.25 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,180 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  

Washington Applicants Only: Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. 
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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