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Chat Agent Jobs in Bothell, WA (NOW HIRING)

Design Hire LLC

Service Desk Agent

Seattle, WA

$25 - $29/hr

This Service Desk Agent will serve as a dependable first point of contact, helping maintain a ... Provide front-line assistance through phone, email, chat, and other inbound contact channels while ...

AZX

Senior Product Engineer (AI, Full-Stack)

Seattle, WA · On-site

$140K - $225K/yr

You'll work across the chat surface and agent workspaces, the app builder alongside the platform team, and the shared component and design system, plus the agent-facing developer experience - since ...

New

AZX

Senior Product Engineer (AI, Full-Stack)

Seattle, WA · On-site

$140 - $210/hr

You'll work across the chat surface and agent workspaces, the app builder alongside the platform team, and the shared component and design system, plus the agent-facing developer experience -- since ...

New

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

... chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real ...

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

... chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real ...

Compass

Agent Experience Manager

Seattle, WA

$33 - $35/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

New

Zumiez

Customer Care Agent FT

Lynnwood, WA · On-site

$17.25 - $18/hr

Customer Care Agent Department: Web Reports To: Web Admin Manager Pay Range: $17.25 - $18.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA POSITION PURPOSE Plays a vital role ...

Brex

Senior Product Manager, AI

Seattle, WA · On-site

$144K - $190K/yr

... chat and over SMS. No app to open, no form to fill; the agent understands what you need and takes real actions on your behalf, in a conversation. The vision is broad: nearly anything an employee or ...

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All JobsChat Agent JobsChat Agent Jobs in Bothell, WA

Chat Agent information

See Bothell, WA salary details

$5

$19

$27

How much do chat agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat agent in Bothell, WA is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.49 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

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For Chat Agent jobs in Bothell, WA, the most frequently searched job titles are:

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Cities near Bothell, WA with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Bothell, WA as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $39,869 per year, or $19.2 per hour.

Service Desk Agent

Design Hire LLC

Seattle, WA

$25 - $29/hr

Full-time

Posted 9 days ago

Job description


Join a highly collaborative client team where your technical knowledge and customer-focused approach will help healthcare professionals, staff, and distributors resolve technology and equipment-related issues efficiently. This Service Desk Agent will serve as a dependable first point of contact, helping maintain a seamless support experience in an environment where quality, privacy, and patient care are important priorities.
Key Responsibilities
  • Provide front-line assistance through phone, email, chat, and other inbound contact channels while maintaining ownership of assigned cases.
  • Perform structured issue diagnosis using established troubleshooting procedures, operating and maintenance instructions, equipment specifications, configuration requirements, and known-error resources.
  • Manage incoming requests through Zendesk and other ticketing or call-tracking platforms, maintaining accurate records and ensuring timely follow-up.
  • Evaluate incidents for appropriate routing and escalation, including matters involving medical devices, reportable events, complaints, privacy concerns, or specialized technical support.
  • Deliver professional assistance to hospital personnel, distributors, and internal staff while working toward service-level targets and maintaining strong customer satisfaction.
Qualifications
  • High school diploma, GED, or equivalent required; technical certificate, associate degree, or comparable relevant experience preferred.
  • Previous experience in technical support, help desk, service desk, customer service, call center, or a related support environment.
  • Familiarity with Windows, Microsoft Office, email platforms, and digital support tools.
  • Experience working with case management, queue workflows, service metrics, or similar operational processes.
  • Understanding of HIPAA, protected health information (PHI), and responsible privacy and data handling practices is preferred.
  • Healthcare, biomedical, medical device, hospital, or regulated-industry support experience is a plus.
  • CompTIA A+, technical training, HIPAA training, QMS training, or regulatory compliance training is preferred.
  • Strong problem-solving, attention to detail, adaptability, accountability, teamwork, and ability to recognize situations requiring escalation.
Equal Opportunity Employer
Design Hire is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.