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Chat Agent Jobs in Bothell, WA (NOW HIRING)

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

... chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real ...

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

... chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real ...

Brex

Senior Product Manager, AI

Seattle, WA

$144K - $190K/yr

... chat and over SMS. No app to open, no form to fill; the agent understands what you need and takes real actions on your behalf, in a conversation. The vision is broad: nearly anything an employee or ...

Geico

Staff Engineer - IVR

Seattle, WA

$115K - $230K/yr

Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat). * Build and optimize multi-agent ...

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Showing results 21-40

All JobsChat Agent JobsChat Agent Jobs in Bothell, WA

Chat Agent information

See Bothell, WA salary details

$5

$19

$27

How much do chat agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat agent in Bothell, WA is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.49 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

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What cities near Bothell, WA are hiring for Chat Agent jobs?

Cities near Bothell, WA with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Bothell, WA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,869 per year, or $19.2 per hour.

Customer Service Representative - State Farm Agent Team Member

Jennifer Prewitt - State Farm Agent

Seattle, WA • On-site

$70K - $100K/yr

Full-time

Medical, PTO

Re-posted 20 days ago

Job description

Benefits:
  • Health Stipend
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in April 2026 and is a brand-new, growing team with exciting opportunities ahead. Before becoming a State Farm agent, I had a background in physical therapy and was drawn to this career to help people protect their income, assets, and future.
Outside of the office, I enjoy staying active with my two dogs, running, karaoke, watching sports, reading, and trivia. I’m passionate about building connections both personally and professionally.
We’ve hit the ground running with community involvement, already participating in local charity events. Supporting women, youth, and pet-related causes is especially important to me as we continue to grow our presence.
For our team, we offer strong personal and professional development, a $300 monthly health stipend, and a focus on work-life balance.
Our office culture is built on integrity, growth, and community. We value open communication, hard work, and supporting one another. We’re looking for someone who is invested, motivated, and has a clear vision for their future -someone who wants to grow their career while making a meaningful impact as part of a supportive and driven team.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jennifer Prewitt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.