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Remote Zendesk Chat Support Jobs in Bothell, WA (NOW HIRING)

Kensoft, Inc

Technical Support Specialist

Seattle, WA · Remote

$18 - $25/hr

We are seeking a Technical Support Specialist to join our remote team and provide friendly ... chat, phone, or other designated channels Troubleshoot common software, hardware, account ...

Runway

Consumer Support Specialist - US

Seattle, WA · On-site +1

$75K - $90K/yr

Open to hiring remote across North America and London - we also have offices in NYC, San Francisco ... Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms * Strong written ...

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsZendesk Chat Support JobsRemote Zendesk Chat Support JobsRemote Zendesk Chat Support Jobs in Bothell, WA

Remote Zendesk Chat Support information

See Bothell, WA salary details

$35.2K

$70.5K

$121.3K

How much do remote zendesk chat support jobs pay per year?

As of Aug 27, 2026, the average yearly pay for remote zendesk chat support in Bothell, WA is $70,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $82,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

Does remote Zendesk Chat Support allow remote work?

Remote Zendesk Chat Support roles typically allow agents to work from home, provided they have a reliable internet connection and the necessary technical setup. These positions often involve using Zendesk's chat platform and may require specific scheduling or availability requirements. Employers generally offer flexible or fixed schedules depending on the company's policies.

How do you become a remote Zendesk Chat Support agent?

To become a remote Zendesk Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Zendesk or similar support platforms. Many employers require a high school diploma or equivalent and may prefer prior experience in chat or email support. Training is often provided, and a reliable internet connection is essential for remote work.

What are popular job titles related to Remote Zendesk Chat Support jobs in Bothell, WA?

For Remote Zendesk Chat Support jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk Chat Support jobs in Bothell, WA look for?

The top searched job categories for Remote Zendesk Chat Support jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Zendesk Chat Support jobs?

Cities near Bothell, WA with the most Remote Zendesk Chat Support job openings:

Remote Zendesk Chat Support jobs near you
Infographic showing various Remote Zendesk Chat Support job openings in Bothell, WA as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 2% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $70,532 per year, or $33.9 per hour.

Solutions Architect - Amazon Connect

Globenet Consulting Corp

Lynnwood, WA • Remote

$70 - $100/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  •  Architect and implement Amazon Connect contact center solutions end-to-end 
  •  Design and configure contact center capabilities, including: 
    •  Contact flows (IVR, routing, self-service) 
    •  Queues, routing profiles, and agent experiences 
  •  Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
  •  Integrate Amazon Connect with: 
    •  AWS services (Lambda, S3, DynamoDB, API Gateway) 
    •  CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
  •  Enable omnichannel experiences (voice, chat, tasks) 
  •  Implement analytics and insights using Amazon Connect Contact Lens
  •  Provide guidance on best practices for scalability, reliability, security, and cost optimization 
  •  Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 
Required Qualifications
  •  5+ years in solutions architecture and/or contact center technologies 
  •  Proven hands-on experience implementing Amazon Connect
  •  Strong understanding of contact center concepts (IVR, routing, call flows) 
  •  Experience integrating cloud contact centers with backend systems and APIs 
  •  Familiarity with AWS serverless services (Lambda, API Gateway) 
  •  Strong communication, stakeholder engagement, and solution presentation skills 
  •  AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
  •  Experience with Amazon Connect Contact Lens
  •  Knowledge of workforce management (WFM) and quality management tools 
  •  Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
  •  Background in consulting, startup, or innovation environments 
Why Join Us
  •  Work on modern, cloud-native contact center solutions 
  •  High-impact role with ownership and hands-on delivery 
  •  Variety of initiatives across multiple industries 
  •  Opportunity to support AWS Partner and Solutions initiatives 
  •  Backed by a firm with 22 years of delivery credibility 
Who Should Apply
  •  Amazon Connect architects and consultants 
  •  Contact center professionals transitioning to cloud-native platforms 
  •  Solutions architects who enjoy POCs, innovation, and fast execution 
  •  Professionals seeking variety without early-stage startup risk 
Ready to make an impact? Apply now and join us on our journey!

This is a remote position.