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Remote Gaming Customer Support Jobs in Bothell, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110.21K - $137.76K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Traveling with Tasha

Client Support Specialist

Seattle, WA · Remote

$20.50 - $27.50/hr

About the job Client Support Specialist Overview We are hiring a Customer Relations Specialist to ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

Ainsworth Game Technology

Field Technician I

Everett, WA · Remote

$24 - $27/hr

... games and associated equipment. Conducts preventative maintenance and upgrades on Class III ... Customer Support: Provides professional telephone and on-site support to customers, demonstrating ...

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Remote Gaming Customer Support information

See Bothell, WA salary details

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$63

How much do remote gaming customer support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote gaming customer support in Bothell, WA is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Gaming Customer Support representative, and why are they important?

To thrive as a Remote Gaming Customer Support representative, you need strong problem-solving abilities, excellent written and verbal communication skills, and a thorough understanding of gaming platforms or products. Familiarity with customer support ticketing systems (like Zendesk or Freshdesk), live chat tools, and basic troubleshooting protocols is typically required. Outstanding patience, empathy, and the ability to remain calm under pressure help you build rapport and resolve customer issues effectively. These skills ensure players receive timely, accurate assistance, fostering positive user experiences and customer loyalty.

What are some typical challenges faced by Remote Gaming Customer Support representatives, and how can they be managed effectively?

Remote Gaming Customer Support representatives often encounter challenges such as handling high volumes of support requests during peak times, addressing technical issues across multiple gaming platforms, and maintaining clear communication despite language or cultural differences. To manage these effectively, it's important to stay organized, make use of comprehensive knowledge bases, and communicate professionally and empathetically with players. Regular training and collaboration with technical teams can also help resolve complex issues more efficiently and keep you updated on new game features or policies.

What is remote gaming customer support?

Remote gaming customer support refers to professionals who assist players of video games or online gaming platforms with issues, questions, or technical problems, all while working from a remote location. Their duties may include troubleshooting game bugs, helping with account issues, answering gameplay questions, and providing guidance on in-game purchases. They typically communicate with customers via live chat, email, or phone, and are expected to have strong knowledge of the games and platforms they support. Working remotely allows these support agents to assist gamers from anywhere, often across different time zones. This role helps gaming companies maintain positive player experiences and resolve issues efficiently.

What is the difference between Remote Gaming Customer Support vs Remote Casino Dealer?

AspectRemote Gaming Customer SupportRemote Casino Dealer
CredentialsCustomer service experience, basic gaming knowledgeGaming certifications, dealer training
Work EnvironmentHome office, online chat, email, phoneHome setup, live video streaming
Employer & IndustryOnline gaming companies, casinosOnline casinos, live dealer platforms
Common Search & ComparisonCustomer support roles in gamingDealer roles in online gaming

Remote Gaming Customer Support and Remote Casino Dealer roles both operate within the online gaming industry but differ in responsibilities and required skills. Customer support focuses on assisting players via chat, email, or phone, while dealers manage live gaming sessions. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are popular job titles related to Remote Gaming Customer Support jobs in Bothell, WA? For Remote Gaming Customer Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Gaming Customer Support jobs in Bothell, WA look for? The top searched job categories for Remote Gaming Customer Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Gaming Customer Support jobs? Cities near Bothell, WA with the most Remote Gaming Customer Support job openings:
Remote Gaming Customer Support jobs near you
Infographic showing various Remote Gaming Customer Support job openings in Bothell, WA as of May 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 44% In-person, 6% Hybrid, and 50% Remote job distribution, with an average salary of $53,878 per year, or $25.9 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 17 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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