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Overnight Remote Chat Support Jobs in Bothell, WA

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Aston Carter

Remote HR Call Agent

Seattle, WA · On-site +1

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience providing customer service or support, preferably handling inbound calls and chat-based ... Work Environment This role is 100% remote and performed from your home. You are expected to have a ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

... Fully Remote (WA, AZ, OH, TX) $26.79/hour Union-Represented (OPEIU) At Crisis Connections , we ... chat or text, offering hope, connection, and practical support during moments of distress. Our ...

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All JobsChat Support JobsOvernight Remote Chat Support JobsOvernight Remote Chat Support Jobs in Bothell, WA

Overnight Remote Chat Support information

See Bothell, WA salary details

$16

$29

$49

How much do overnight remote chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for overnight remote chat support in Bothell, WA is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.73 per hour, depending on experience, location, and employer.

What are some common challenges faced by overnight remote chat support agents, and how can they be managed?

Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.

What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?

To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.

What is an overnight remote chat support?

Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.

What is the difference between Overnight Remote Chat Support vs Customer Service Representative?

AspectOvernight Remote Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, 100% remoteDaytime or flexible hours, often in-office or remote
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredCustomer service experience often preferred, sometimes certifications

Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of Remote Chat Support jobs in Bothell, WA?

The most popular types of Remote Chat Support jobs in Bothell, WA are:

What are popular job titles related to Overnight Remote Chat Support jobs in Bothell, WA?

For Overnight Remote Chat Support jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Chat Support jobs in Bothell, WA look for?

The top searched job categories for Overnight Remote Chat Support jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Overnight Remote Chat Support jobs?

Cities near Bothell, WA with the most Overnight Remote Chat Support job openings:

Overnight Remote Chat Support jobs near you
Infographic showing various Overnight Remote Chat Support job openings in Bothell, WA as of August 2026, with employment types broken down into 59% Full Time, 33% Part Time, and 8% Temporary. Highlights an 100% Remote job distribution, with an average salary of $60,566 per year, or $29.1 per hour.

988 Crisis Services Clinician (Overnight)

Crisis Connections

Seattle, WA • Remote

$37.24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Description

988 Crisis Services Clinician - Night Shift (Remote)


Make a life-saving impact when it matters most.

When the world is quiet, crisis doesn't stop. As a Night Shift 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.

This role is ideal for experienced clinicians who prefer nights, value autonomy, and thrive as the senior clinical presence during overnight operations.

Schedule Designed for Night Owls

  • Night Shift: Thursday-Saturday, 12:00 AM - 8:00 AM (Pacific Time)
  • Call Team assignment
  • Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program

988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.

Position Summary

The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.


Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.

Why Work the Night Shift?

  • Increased clinical autonomy and leadership responsibility
  • Fewer competing demands and distractions
  • Strong camaraderie with overnight teams
  • Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities

  • Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
  • Support staff with suicide risk assessment, de-escalation, and crisis intervention
  • Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
  • Provide real-time coaching, consultation, and feedback to staff
  • Ensure accurate and timely documentation in the electronic health record
  • Ensure compliance with all 988 program standards, policies, and procedures
  • Promote a professional, respectful, and supportive virtual team environment

Requirements

  • Master's degree in psychology, counseling, social work, or a related field
  • Mental Health Professional (MHP) status as defined by Washington State
  • Active Washington State credential or license, including: 
    • LICSW or LSWAIC
    • LMHC or LMHCA
    • LMFT or LMFTA
    • Psychologist or Psychiatrist
    • Agency Affiliated Counselor (AAC)
  • Minimum of two years of crisis intervention experience
  • Strong verbal, written, and typing skills
  • Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications

  • Call center, hotline, or telephone assessment experience
  • Experience within public mental health systems (especially King County)
  • Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation

  • $37.24 per hour + $4.00 an hour differential for working the night shift.
  • OPEIU union-represented position

Benefits & Support

  • Excellent medical, dental, and vision coverage - Click here to see all our benefits 
  • Generous Paid Time Off and 12 paid holidays
  • Annual wage increases
  • 403(b) retirement plan
  • ORCA transit pass discount
  • Free parking
  • Flexible scheduling
  • Self-care tools and weekly check-ins with your supervisor
  • Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions

This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.

Join Us

If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.


Your calm presence could be someone's lifeline.


Apply