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Overnight Remote Chat Support Jobs in Bothell, WA

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

NoGigiddy

Customer Success Specialist

Seattle, WA · Remote

$16 - $22/hr

ABOUT NOGIGIDDY NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning

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Overnight Remote Chat Support information

See Bothell, WA salary details

$16

$29

$49

How much do overnight remote chat support jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for overnight remote chat support in Bothell, WA is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.73 per hour, depending on experience, location, and employer.

What are some common challenges faced by Overnight Remote Chat Support agents, and how can they be managed?

Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.

What are the key skills and qualifications needed to thrive as an Overnight Remote Chat Support agent, and why are they important?

To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.

What are Overnight Remote Chat Support jobs?

Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.

What is the difference between Overnight Remote Chat Support vs Customer Service Representative?

AspectOvernight Remote Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, 100% remoteDaytime or flexible hours, often in-office or remote
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredCustomer service experience often preferred, sometimes certifications

Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of Remote Chat Support jobs in Bothell, WA? The most popular types of Remote Chat Support jobs in Bothell, WA are:
What are popular job titles related to Overnight Remote Chat Support jobs in Bothell, WA? For Overnight Remote Chat Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Chat Support jobs in Bothell, WA look for? The top searched job categories for Overnight Remote Chat Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Overnight Remote Chat Support jobs? Cities near Bothell, WA with the most Overnight Remote Chat Support job openings:
Overnight Remote Chat Support jobs near you
RN Call Assist Overnight - Remote in PST

RN Call Assist Overnight - Remote in PST

UnitedHealth Group

Everett, WA • On-site, Remote

$29 - $52/hr

Full-time

Retirement

Posted 9 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

189th of 875 rated healthcare providers

Job description

Optum WA, is seeking a RN Call Assist to join our team in Everett, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Position in this function is under general supervision the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state of the art telecommunications, information technology and approved protocols; to clients ensuring the efficient use of medical and nursing, facilities and equipment and to provide excellent customer service.
Schedule:
Week 1: Sun: 6pm-7am, Mon: Off, Tues: Off, Wed: Off, Thurs: Off, Fri: 6pm-7am, Sat: 6pm-7am = 36 hours
Week 2: Sun: 6pm-7am, Mon: Off, Tues: Off, Wed: Off, Thurs: Off, Fri: 6pm-7am, Sat: 6pm-7am = 36 hours
If you have the ability to work PST hours, you'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.
Position Highlights & Primary Responsibilities:
  • Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
  • Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
  • Documents all inquiries according to department standards for legal/statistical purposes
  • Excellent written and verbal communication skills
  • Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process
  • Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
  • Ensures performance standards are met and accepts constructive feedback

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Unrestricted WA State or Compact RN license
  • 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
  • Ability to work PST work schedule to include: Week 1: Sun: 6pm-7am, Mon: Off, Tues: Off, Wed: Off, Thurs: Off, Fri: 6pm-7am, Sat: 6pm-7am = 36 hours, Week 2: Sun: 6pm-7am, Mon: Off, Tues: Off, Wed: Off, Thurs: Off, Fri: 6pm-7am, Sat: 6pm-7am = 36 hours

Preferred Qualifications:
  • Bachelor of Science in Nursing
  • American Academy of Ambulatory Care Nursing (AAACN)
  • 1+ years of Call Center Nursing experience
  • Case Management experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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