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Chat Customer Support Jobs in Bothell, WA (NOW HIRING)

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner. * Keep records of customer ...

DAT

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

... live chat), providing accurate, timely, and empathetic responses while maintaining a solution ... You have proven experience in customer support or a related field. * You have familiarity with ...

Dat Services Inc

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

... live chat), providing accurate, timely, and empathetic responses while maintaining a solution ... You have proven experience in customer support or a related field. * You have familiarity with ...

DAT

Customer Support Representative

Seattle, WA

$18.25 - $24.75/hr

... live chat), providing accurate, timely, and empathetic responses while maintaining a solution ... You have proven experience in customer support or a related field. * You have familiarity with ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Oversee high-volume customer success and technical support operations across email, chat, and other support channels * Manage and support the Senior Manager responsible for the Customer Success Team

24 Seven Talent

Customer Care Consultant

Seattle, WA · On-site

$22.50 - $28/hr

In this role, you will support customers with product questions, order assistance, and personalized skincare guidance across phone, email, and chat. This position is ideal for someone who enjoys ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Bothell, WA

Chat Customer Support information

See Bothell, WA salary details

$13

$21

$31

How much do chat customer support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chat customer support in Bothell, WA is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.37 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Bothell, WA?

For Chat Customer Support jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Bothell, WA look for?

The top searched job categories for Chat Customer Support jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Chat Customer Support jobs?

Cities near Bothell, WA with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,632 per year, or $21.5 per hour.

Customer Support Representative

Seattle, WA • On-site

DAT Freight & Analytics
Trucking • 201 - 500 employees
Learn more about DAT Freight & Analyticsexternal

$18.25 - $24.75/hr

Other

Re-posted 3 days ago

Job description

Customer Support Representative

Seattle, Washington, United States

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India.

The Opportunity

We are seeking a dedicated and empathetic Customer Support Representative to join our team in Seattle. In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback. The ideal candidate will possess strong technical skills, experience in high call volume environments, and a deep understanding of fintech solutions. Your mission will be to ensure customer satisfaction and to foster a positive, supportive relationship between our customers and our company.

What You Will Do

  • Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
  • Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
  • Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
  • Feedback Collection - Actively seek customer feedback to improve our services and products.
  • Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.

The Skills and Experience You'll Bring

You are someone who:

  • Can be available 9am - 5pm PST
  • Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with.
  • Shares opinions openly on what's working and what's not across the product, tech stack, and team processes.
  • Is comfortable with independently owning large features with multiple moving parts.
  • Seeks feedback early and often in the development process.
  • Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
  • Identifies speed vs quality tradeoffs and balances them judiciously.
  • Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work.
  • Has the ability to work in a fast-paced environment and to adapt to changing demands.
  • Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk…etc)
  • Exhibits excellent communication skills, both verbal and written.
  • Has 1-3 years' experience

We've extra excited if:

  • You have proven experience in customer support or a related field.
  • You have familiarity with Fintech or the Freight industry.
  • You have Hubspot experience
  • If you are passionate about helping others and want to contribute to a positive customer experience, we would love to hear from you!

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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