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Online Customer Support Representative Jobs in Bothell, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are ...

New

Lever Demo 2

Customer Support Representative

Bothell, WA · On-site

$18 - $24.25/hr

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Victra

Sales Support Rep Part-Time

Seattle, WA · On-site

$21.75 - $29.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

Victra

Sales Support Rep Part-Time

Seattle, WA · On-site

$21.75 - $29.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

Victra

Sales Support Rep Part-Time

Edmonds, WA · On-site

$21 - $28.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

Acosta

Sales Support Representative

Issaquah, WA · On-site

$22 - $30/hr

... online, while our merch reps make brands shine in retail locations across the world. But it's not ... Three (3)+ year's business process solutions, customer service and/or office administrative ...

krg technology inc

Customer Support

Redmond, WA · On-site

$20.50 - $27.75/hr

PH : 661 367 8000 x 405 Experience in a customer facing or customer support role o Experience in troubleshooting and problem solving role o Experience in a team environment o Experience in Identity ...

Acosta

Sales Support Representative

Issaquah, WA · On-site

$25.50 - $28.85/hr

Review ordering / purchases products from customer - including the completion of all order forms ... online, while our merch reps make brands shine in retail locations across the world. But it's not ...

Acosta

Sales Support Representative

Issaquah, WA · On-site

$22 - $30/hr

... online, while our merch reps make brands shine in retail locations across the world. But it's not ... Two (2)+ year's business process solutions, customer service and/or office administrative ...

Acosta

Sales Support Representative

Issaquah, WA · On-site

$23.38 - $30.28/hr

Review ordering / purchases products from customer - including the completion of all order forms ... online, while our merch reps make brands shine in retail locations across the world. But it's not ...

Acosta

Sales Support Representative

Issaquah, WA · On-site

$22 - $30/hr

... online, while our merch reps make brands shine in retail locations across the world. But it's not ... High School Diploma/GED * 2+ year's business process solutions, customer service and/or office ...

Acosta

Sales Support Representative

Issaquah, WA · On-site

$25.14 - $27.89/hr

Review ordering / purchases products from customer - including the completion of all order forms ... online, while our merch reps make brands shine in retail locations across the world. But it's not ...

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$20.50 - $27.50/hr

PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Bothell, WA

Online Customer Support Representative information

See Bothell, WA salary details

$11

$21

$30

How much do online customer support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online customer support representative in Bothell, WA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.
What are popular job titles related to Online Customer Support Representative jobs in Bothell, WA? For Online Customer Support Representative jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Online Customer Support Representative jobs in Bothell, WA look for? The top searched job categories for Online Customer Support Representative jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Online Customer Support Representative jobs? Cities near Bothell, WA with the most Online Customer Support Representative job openings:
Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,707 per year, or $21 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 2 days ago

New

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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