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Weekend Chat Support Jobs in Bothell, WA (NOW HIRING)

Molina Healthcare

Representative, Support Center

Everett, WA · On-site

$21.65 - $28.82/hr

... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an ...

New

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$55K/yr

Respond to chat, phone, and email contacts from customers * Achieve contact volume and quality ... Support the vision and values of the company through role modeling and encouraging desired ...

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$20.50 - $27.50/hr

Respond to chat, phone, and email contacts from customers * Achieve contact volume and quality ... Support the vision and values of the company through role modeling and encouraging desired ...

Ci

Deskside Support Engineer

Seattle, WA · On-site

$68.40K - $90K/yr

Deliver high-quality, service-focused support in person, by phone, via chat, or email to both ... Availability to work after hours or on weekends as required. * Travel may be required (up to 10%). ...

Tin Can

Technical Support Specialist

Seattle, WA · On-site

$75K - $85K/yr

Experience delivering exceptional customer support via email, chat, or phone * Technical curiosity and ability to learn new platforms quickly * Comfort acknowledging uncertainty and proactively ...

New

Emergent Software

Customer Service Representative

Seattle, WA · Hybrid

$18.25 - $24.75/hr

... weekends, and in-office presence. Responsibilities * Respond to customer inquiries via email, chat, and phone across all supported brands * Manage customer tickets using the Gorgias help desk tool ...

krg technology inc

.Net Developer

Redmond, WA

$54 - $71.50/hr

... directly supports customers through telephone, email, and chat services as applicable o ... Should be flexible to cover during holidays and weekends to accommodate MS roster. Additional ...

krg technology inc

Network Consultant

Redmond, WA

... directly supports customers through telephone, email, and chat services as applicable o ... Should be flexible to cover during holidays and weekends to accommodate MS roster Additional ...

Prolim Global

Support Specialist

Redmond, WA · On-site

PROLIM (www.prolim.com) is currently seeking Support Specialist for one of our top Client for Location- US - WA - Redmond Qualified candidates can directly send your updated resume and contact info ...

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All JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Bothell, WA

Weekend Chat Support information

See Bothell, WA salary details

$16

$29

$49

How much do weekend chat support jobs pay per hour?

As of May 29, 2026, the average hourly pay for weekend chat support in Bothell, WA is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.73 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.
More about Weekend Chat Support jobs
What are the most commonly searched types of Chat Support jobs in Bothell, WA? The most popular types of Chat Support jobs in Bothell, WA are:
What are popular job titles related to Weekend Chat Support jobs in Bothell, WA? For Weekend Chat Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Bothell, WA look for? The top searched job categories for Weekend Chat Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Weekend Chat Support jobs? Cities near Bothell, WA with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Bothell, WA as of May 2026, with employment types broken down into 73% Full Time, 10% Part Time, 3% Temporary, and 14% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $60,566 per year, or $29.1 per hour.
Customer Care Representative I

Customer Care Representative I

First Choice Health Network Inc

Seattle, WA • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

CUSTOMER CARE REPRESENTATIVE I
POSITION SUMMARY:
The Customer Care Representative 1 provides courteous, accurate, and timely responses to routine employee benefits inquiries via phone, email, and chat from members and providers. This role involves handling standard inquiries and following up as needed, with support from senior representatives for complex issues. Bilingual proficiency (Spanish) is a plus. Individuals who thrive at First Choice Health exhibit the following success skills-- Caring, Transparency, Collaboration, Relentlessness, and Innovation.
This is a remote job that requires working hour from 6AM-7PM (8 hour shift). Preference location- Washington, Oregon, Alaska.


RESPONSIBILITIES:
● Phone and Queue Management: Handle all assigned routine inquiries regarding benefits, eligibility, claims, and provider/facility locations within the network.
● Customer Assistance: Answer member and provider calls about employee benefits and eligibility, claims payment and processing status.
● Issue Escalation: Route challenging or complex inquiries, especially emotional or difficult calls, to Customer Care Representative II or Senior.
● Documentation: Log each customer interaction and resolution in the Customer Relationship Management (CRM) system and track action items related to the interaction as needed.
● Standards and Compliance: Meet key performance indicators (KPIs) for response time, accuracy, and adherence to call schedules, while ensuring compliance with confidentiality guidelines for Protected Health Information (PHI).
● Support and Teamwork: Support team goals by handling calls within the queue efficiently and escalating issues appropriately.
● Chat Support: Manage one or more chat sessions at a time to assist with basic customer inquiries.

QUALIFICATIONS:
● High School Diploma or equivalent.
● 2+ years in customer service or similar role, with experience in healthcare or insurance preferred.

SKILLS:
● Has customer service phone skills.
● Strong written and verbal communication skills and an empathetic approach to customer service.
● Basic understanding of employee healthcare benefits and provider networks.
● Effective time management, prioritization and multitasking skills
● Competency with CRM systems, Google Workspace, and Microsoft Office Suite.
● Ability to work collaboratively in a team and seek guidance as needed.
PHYSICAL REQUIREMENTS:
● Ability to see and hear within normal ranges with or without aid.
● Ability to bend, and move within normal ranges.
● Ability to be stationary for long periods of time.
● Finger and hand dexterity.
● Able to lift a minimum of 10-20 pounds.


ABOUT FIRST CHOICE HEALTH:

First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 35 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys.
At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy.
OUR PURPOSE, VALUES & CULTURE:
Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities.
CARE TRANSPARENT COLLABORATE RELENTLESS INNOVATE
We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. Learn more about how we foster a culture of belonging.

At First Choice Health, we believe that a culture that fosters belonging- one that accept employees for who they are, nurtures creative thinking, and appreciates different perspectives drives our success. By cultivating an environment where every voice is valued, we empower our employees to bring their best selves to work, enable us to serve our clients and communities more effectively. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life.
BENEFITS:
FCH offers comprehensive benefits focused on supporting employee health, financial security, and work-life balance.
  • Health & Insurance: Medical (HSA and PPO plans) and Vision coverage, Dental plan, employer-provided Life Insurance, and Short- & Long-Term Disability coverage.
  • Financial & Retirement: Health Savings Account (HSA) with company contributions, Flexible Spending Account (FSA), 401(k) plan with an employer match, and discretionary Profit Sharing.
  • Time Off & Development: Paid Time Off (PTO) accrued based on tenure, Paid Holidays (including floating holidays and time for community service), and Tuition Reimbursement for continuing education.
  • Support: Employee Assistance Program (EAP) for confidential professional counseling, and a Wellness program with rewards.
Note: Benefits are subject to change with or without notice.

PHYSICAL REQUIREMENTS:
1. Ability to see and hear at normal levels with or without aid.
2. Ability to sit for long periods of time.
3. Finger and hand dexterity.
4. Ability to bend and twist.
Access to PHI:
X Routine and limited and does not require manager approval - The duties of the
position require routine contact with a limited set of PHI that does not require manager
approval. Examples include claims adjudication.
For California employees, please review Privacy Act: https://www.fchn.com/documents/fch/pdf/caprivacynoticeemployeesandapplicantsfina