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Chat Customer Support Jobs in Bothell, WA (NOW HIRING)

Tin Can

Technical Support Specialist

Seattle, WA · On-site

$75K - $85K/yr

Experience delivering exceptional customer support via email, chat, or phone * Technical curiosity and ability to learn new platforms quickly * Comfort acknowledging uncertainty and proactively ...

Copart, Inc.

Customer Service Representative

Seattle, WA · On-site

$20.03 - $22.58/hr

Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place ...

SEER GROUP

CSR (54396)

Lynnwood, WA

$20 - $24/hr

E Interact with customers via phone, email, online chat, or in person to provide support and information on products or services. E Collects and enters orders for new or additional products or ...

SEER GROUP

CSR (55083)

Kirkland, WA

$20 - $25/hr

E Interact with customers via phone, email, online chat, or in person to provide support and information on products or services. E Collects and enters orders for new or additional products or ...

Breville

NA Consumer Support Supervisor

Seattle, WA · On-site

The Customer Support Manager is responsible for leading the day-to-day operations of the North ... Oversee daily support operations across phone, email, chat, and any additional contact channels.

krg technology inc

Network Consultant

Redmond, WA

... supports customers through telephone, email, and chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Networking Skills o Experience with networking concepts ...

Emergent Software

Customer Service Representative

Seattle, WA · Hybrid

$18.25 - $24.75/hr

Respond to customer inquiries via email, chat, and phone across all supported brands * Manage customer tickets using the Gorgias help desk tool and its AI features * Work daily within Shopify ...

krg technology inc

Windows Support

Redmond, WA

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

Uw

Payroll Support Specialist

Seattle, WA · On-site

$71.80K/yr

Primary Responsibilities Customer Service Excellence: Create an outstanding customer-service ... Provide Workday navigation support via phone, email, chat, and the case management system Manage ...

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How much do chat customer support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for chat customer support in Bothell, WA is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Bothell, WA? For Chat Customer Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Bothell, WA look for? The top searched job categories for Chat Customer Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Chat Customer Support jobs? Cities near Bothell, WA with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Customer Experience & AI Operations Lead | Seattle

Customer Experience & AI Operations Lead | Seattle

Grid

Seattle, WA

$80K - $130K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

About us
Today's financial system is built to favor those with money. Grid's mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
Grid is a fast-growing team that's deeply passionate about making a difference in the lives of millions. We're solving huge problems and believe that every team member has a big role to play. Come join our growing team in our Seattle office!
The role
We're looking for a Head of Customer Experience & AI Operations to build the future of customer support at Grid.
Your mission is to leverage AI, automation, data, and operational excellence to create a customer experience that feels fast, personal, and magical-while allowing a lean team to support millions of users. You'll design AI-powered workflows, build customer-facing agents, identify opportunities for automation, and partner closely with product and engineering teams to eliminate customer pain points at their source.
You'll also lead a team of customer support specialists who handle issues that still require human judgment and empathy.
The team
We're focused on serving our users and building a robust product above all else. To this end, Grid's team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.
What you'll do
Build the AI Support Organization
  • Design and deploy AI-powered support workflows across chat, email, and self-service channels
  • Evaluate and implement new AI tools, agents, copilots, and automation platforms
  • Continuously increase automation rates while maintaining customer satisfaction
Own Customer Experience Metrics
  • Drive improvements across CSAT, response times, resolution times, automation rates, and customer retention
  • Build dashboards and reporting to identify opportunities for improvement
Lead Escalations and Operations
  • Manage a team of customer experience specialists handling complex customer issues
  • Establish escalation processes and quality standards
  • Ensure customers receive fast, empathetic, and accurate support
Be the Voice of the Customer
  • Identify recurring pain points and partner with Product and Engineering to fix root causes
  • Translate customer feedback into actionable product improvements
  • Build systems that proactively detect customer issues before they become support tickets
Build Internal Tools
  • Use AI and no-code/low-code tools to improve team productivity
  • Create workflows, automations, dashboards, and operational tooling
What we're looking for:
Customer Experience Leadership
  • 3+ years management experience in customer support, operations, trust & safety, or customer experience teams
  • Track record of improving customer satisfaction while scaling operations
AI and Systems Mindset
  • Deep curiosity about AI and automation
  • Experience implementing AI tools, chatbots, workflow automation, or operational systems
  • Ability to identify repetitive work and automate it
Analytical Thinking
  • Comfortable working with data and metrics
  • Experience using SQL, spreadsheets, BI tools, or similar analytical platforms
  • Ability to diagnose operational bottlenecks and measure improvements
Builder Mentality
  • Self-starter who thrives in ambiguity
  • Excited to build systems from scratch
  • High ownership and bias toward action
Customer Obsession
  • Strong empathy for customers
  • Excellent written communication skills
  • Ability to balance automation with human judgment
$80,000 - $130,000 a year
Competitive equity package
Benefits
  • Medical / Dental / Vision
  • 401k
  • Life insurance
Salary range
  • $80,000 - $130,000 per year

Why This Role Is Different
Most companies are asking how AI can help their support teams. At Grid, we're asking a bigger question:
What would customer support look like if you built it from scratch in the AI era?
You'll have the opportunity to answer that question for more than a million users and help define how customer experience operates at Grid for years to come.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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