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Chat Customer Support Jobs in Bothell, WA (NOW HIRING)

SEER GROUP

CSR (54396)

Lynnwood, WA

$20 - $24/hr

E Interact with customers via phone, email, online chat, or in person to provide support and information on products or services. E Collects and enters orders for new or additional products or ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Oversee high-volume customer success and technical support operations across email, chat, and other support channels * Manage and support the Senior Manager responsible for the Customer Success Team

krg technology inc

Network Consultant

Redmond, WA · On-site

... supports customers through telephone, email, and chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Networking Skills o Experience with networking concepts ...

krg technology inc

Windows Support

Redmond, WA · On-site

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

krg technology inc

Network Engineer

Redmond, WA · On-site

... supports customers through telephone, email, and chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Networking Skills o Experience with networking concepts ...

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Customer Support JobsChat Customer Support Jobs in Bothell, WA

Chat Customer Support information

See Bothell, WA salary details

$13

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$31

How much do chat customer support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for chat customer support in Bothell, WA is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.37 per hour, depending on experience, location, and employer.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What are popular job titles related to Chat Customer Support jobs in Bothell, WA? For Chat Customer Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Bothell, WA look for? The top searched job categories for Chat Customer Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Chat Customer Support jobs? Cities near Bothell, WA with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Customer Service Representative

Customer Service Representative

Accretive Technology Group

Seattle, WA • On-site

$23 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Accretive Technology Group | Customer Service Representative
This role is fully onsite in Seattle, WA (downtown)
We are currently hiring for swing and overnight shifts
About Us:
Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where creativity and analytical thinking drive success.
Regular Tasks:
  • Provide customer service to users via Live Chat, SMS messaging, email, and telephone. Ensure detailed records are maintained for all customer contacts.
  • Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
  • Review customer accounts for possible fraudulent activity and take appropriate action based on circumstances. Typical shift volume - varies.
  • Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.
  • Understand and adhere to department policies, procedures, and escalation processes.
  • Maintain a high level of professionalism and respect with every interaction.
  • May be required to work on special projects as needs arise.
In Addition:
The role involves recurring work situations with occasional variations from the norm. Duties are performed using established procedures, which may be modified or improved upon. Perform duties independently with minimal supervision.
The job involves a high degree of complexity. Must be knowledgeable of all products supported and able to use multiple administration tools at the same time. Must be highly organized to keep track of daily volume, customer inquiries, and product improvements.
Requirements:
  • At least 1 year of high-volume traffic in a call center environment
  • Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously
  • Multitasking is essential in every interaction
  • High energy and commitment to superior customer support
  • General computer/internet knowledge
  • Interpersonal, communication, customer service, and time management skills are imperative
  • Independent decision-making and good judgment are essential in every interaction
  • Strong written and verbal communication skills required
  • Clear and courteous writing and speaking style
  • Ability to identify, analyze, and solve problems
  • Punctuality and excellent attendance
  • Excellent organizational skills
  • Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time.
  • Basic math skills (add, subtract, multiply, and divide)
Benefits/Perks:
  • Employer-paid Medical, Dental, and Vision benefits
  • Life & Disability Insurance Coverage
  • Health Care FSA
  • Day Care FSA
  • 401(k) with a 50% contribution match (no limit)
  • Vacation and PTO plan
  • Paid Holidays
  • Semi-Annual Profit Sharing
  • Our Customer Service Representatives have the potential to earn up to $8/hour over and above their base wage through our Compensation Incentive Program
  • Gym/Exercise Membership Reimbursement
  • $175 transportation Reimbursement ($100 of this may be used for home internet for remote and hybrid employees)
A reasonable, good-faith estimate of the compensation range for this position is $23.00-$26.50 per hour (based on the shift). This position will also include a 401k with 50% matching and profit sharing that is dependent on a variety of factors.
Employment opportunities and job offers at Accretive Technology Group will always come from Accretive Technology Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Accretive Technology Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Accretive Technology Group will never send you money or request you return any money back to our company for any reason. Our email domain is @accretivetg.com. The official website to find and apply for job openings at Accretive Technology Group is https://accretivetg.com/
Accretive Technology Group is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin.
  • Unfortunately, we do not provide visa sponsorship, visa transfer, or corp-corp arrangements.
  • Agencies - NO unsolicited submissions will be accepted and if any Agency does submit an unsolicited candidate that Agency shall have no recourse from Accretive Technology Group.

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