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Online Customer Service Agent Jobs in Bothell, WA

Europcar

Customer Service Agent - $20.74

Seattle, WA · On-site

$20.74/hr

Inspect vehicles for quality standards and report any that require servicing immediately. * Ensure each vehicle includes a correct and complete checkout slip. * Help customers locate their reserved ...

Zumiez

Customer Care Agent FT

Lynnwood, WA · On-site

$17.25 - $18/hr

Job Title: Customer Care Agent Department: Web Reports To: Web Admin Manager Pay Range: $17.25 ... Upsell products and services when applicable * Identify, research, and resolve customer issues ...

Zumiez

Customer Care Agent FT

Lynnwood, WA · On-site

$17.25 - $18/hr

Job Title: Customer Care Agent Department: Web Reports To: Web Admin Manager Pay Range: $17.25 ... Upsell products and services when applicable * Identify, research, and resolve customer issues ...

Pyramid Global Hospitality

Guest Service Agent

Seattle, WA · On-site

$17 - $21.50/hr

In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading ... Provide exceptional customer service by being engaging and taking sincere interest * Interacts with ...

Hersha Hospitality Management

Guest Service Agent

Renton, WA · On-site

$17 - $21.50/hr

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

HHM Hotels

Guest Service Agent

Renton, WA · On-site

$19 - $21/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

HHM Hotels

Guest Service Agent

Renton, WA · On-site

$20.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

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All JobsOnline Customer Service Agent JobsOnline Customer Service Agent Jobs in Bothell, WA

Online Customer Service Agent information

See Bothell, WA salary details

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How much do online customer service agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online customer service agent in Bothell, WA is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.31 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require specific certifications or training. Good internet connectivity and the ability to work flexible hours are also important for remote roles.

What are popular job titles related to Online Customer Service Agent jobs in Bothell, WA?

For Online Customer Service Agent jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Agent jobs in Bothell, WA look for?

The top searched job categories for Online Customer Service Agent jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Online Customer Service Agent jobs?

Cities near Bothell, WA with the most Online Customer Service Agent job openings:

Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Bothell, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $42,248 per year, or $20.3 per hour.

Customer Service Agent | Kenmore Air, Boeing Field

Kenmore Air Harbor

Seattle, WA • On-site

$21.30 - $22/hr

Temporary

Re-posted 13 days ago

Job description

About the Role:

As a Customer Service Agent at Kenmore Air based at Boeing Field, you will be the primary point of contact for our valued passengers, ensuring a seamless and positive travel experience from booking to boarding. Your role is critical in managing customer inquiries, processing reservations, and providing timely information about flight schedules and services. You will collaborate closely with flight crews and ground operations to coordinate passenger needs and resolve any issues that arise efficiently. This position demands a high level of professionalism, empathy, and communication skills to maintain Kenmore Air’s reputation for exceptional customer service. Ultimately, your efforts will contribute to customer satisfaction, loyalty, and the overall success of our airline operations.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service, preferably in the airline or travel industry.
  • Proficiency with computer reservation systems and basic office software.
  • Excellent verbal and written communication skills in English.
  • Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

  • Experience with Kenmore Air’s reservation or ticketing systems.
  • Bilingual abilities, especially in Spanish or other commonly spoken languages in the region.
  • Knowledge of FAA regulations and airline operational procedures.
  • Strong conflict resolution and multitasking skills.
  • Certification in customer service or hospitality-related training.

Responsibilities:

  • Greet and assist passengers in a courteous and professional manner, both in person and via phone or email.
  • Process flight reservations, ticketing, and check-in procedures accurately and efficiently.
  • Provide up-to-date information regarding flight schedules, delays, cancellations, and baggage policies.
  • Handle customer inquiries, complaints, and special requests with patience and problem-solving skills.
  • Coordinate with flight crews and ground staff to ensure smooth boarding and timely departures.
  • Maintain accurate records of customer interactions and transactions in the company’s reservation system.
  • Adhere to all safety, security, and regulatory requirements related to passenger handling.
  • Support additional administrative tasks as needed to facilitate daily operations.

Skills:

The required skills such as effective communication and computer proficiency are essential for managing reservations, addressing passenger concerns, and coordinating with team members daily. Strong interpersonal skills enable the agent to create a welcoming environment and handle diverse customer needs with empathy and professionalism. Problem-solving abilities are frequently applied to resolve scheduling conflicts, service disruptions, or passenger complaints promptly. Preferred skills like bilingualism enhance communication with a broader customer base, improving service inclusivity and satisfaction. Additionally, knowledge of airline regulations and operational procedures ensures compliance and safety while supporting efficient workflow in a fast-paced environment.