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Customer Care Manager Jobs in Bothell, WA (NOW HIRING)

DCC Propane, LLC

Customer Care Supervisor

Woodinville, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area ... Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for ...

DCC Propane, LLC

Customer Care Supervisor

Woodinville, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area ... Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for ...

DCC Propane, LLC

Customer Care Supervisor

Woodinville, WA · On-site

$28 - $30/hr

Position Summary The Customer Care Supervisor is responsible for leading their designated area ... Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for ...

Zumiez

Customer Care Agent Seasonal

Lynnwood, WA · On-site

$17.25 - $18/hr

Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc ... Customer Care Agent Part time/Seasonal We're Zumiez, the profitable, 650+ -store action sports ...

Circle

Customer Care Advisor

Seattle, WA · On-site +1

$29.50 - $41/hr

Partner with Partner Managers, Business Development, Compliance, Treasury, Product and Engineering ... You care deeply about the customer experience and strive to refine your skills everyday * You're a ...

Zumiez

Customer Care Agent FT

Lynnwood, WA · On-site

$17.25 - $18/hr

Web Admin Manager Pay Range: $17.25 - $18.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE ... Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to ...

Zumiez

Customer Care Agent FT

Lynnwood, WA · On-site

$17.25 - $18/hr

Web Admin Manager Pay Range: $17.25 - $18.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE ... Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to ...

DCC Propane, LLC

Customer Care Representative

Woodinville, WA · On-site

$18 - $24.50/hr

Maintain and manage parts inventory. * Ensure all paperwork is complete and accurately submitted in ... We strongly believe in taking care of our employees so that they can take care of our customers.

DCC Propane, LLC

Customer Care Representative

Woodinville, WA · On-site

$18 - $24.50/hr

Maintain and manage parts inventory. * Ensure all paperwork is complete and accurately submitted in ... We strongly believe in taking care of our employees so that they can take care of our customers.

Zumiez

Customer Care Agent Seasonal

Lynnwood, WA · On-site

$17.25 - $18/hr

Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc ... Customer Care Agent Part time/Seasonal We're Zumiez, the profitable, 650+ -store action sports ...

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Customer Care Manager information

See Bothell, WA salary details

$27.4K

$64.8K

$112.9K

How much do customer care manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer care manager in Bothell, WA is $64,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Bothell, WA?

The most popular types of Customer Care jobs in Bothell, WA are:

What job categories do people searching Customer Care Manager jobs in Bothell, WA look for?

The top searched job categories for Customer Care Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Care Manager jobs?

Cities near Bothell, WA with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $64,836 per year, or $31.2 per hour.

Sea Logistics Customer Care Manager, Key Accounts

Kuehne + Nagel

Renton, WA • On-site

$85K - $90K/yr

Full-time

Medical, Retirement

Posted 2 days ago

New

Kuehne + Nagel rating

7.5

Company rating: 7.5 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

135th of 365 rated logistics

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact
As a Sea Logistics Customer Care Manager, Key Accounts, you will be responsible for delivering a best-in-class customer experience for our strategic customers. By combining proactive account management, customer advocacy, and operational expertise, you will build strong partnerships, ensure seamless logistics execution, and drive solutions that support customer success and business growth.
  • Own and nurture post-sale customer relationships, serving as a trusted advisor and strategic partner to drive long-term customer success.
  • Act as the primary point of contact for assigned key accounts, fostering strong partnerships through proactive communication and relationship management.
  • Lead regular customer engagements, including business reviews, performance updates, and strategic planning sessions, to strengthen collaboration and ensure alignment with customer objectives.
  • Monitor account performance and market trends to identify growth opportunities, mitigate risks, and enhance customer value.
  • Partner with Sales teams to drive cross-selling and upselling initiatives across Kuehne+Nagel's service portfolio.
  • Support commercial activities, including RFQs, pricing strategies, and customized service solutions that align with customer needs and business goals.
  • Collaborate closely with cross-functional teams, including Operations, Sales, Trade Management, and Customer Care Locations, to ensure consistent service excellence and operational performance.
  • Lead the onboarding and implementation of new customer accounts, overseeing operational setup, stakeholder alignment, and hyper-care support to ensure a seamless transition.
  • Maintain and manage customer-specific SOPs, rate structures, and system configurations to ensure accuracy, compliance, and operational efficiency.
  • Proactively identify, address, and resolve service challenges, conducting root cause analysis and implementing sustainable corrective actions.
  • Manage claims processes for assigned accounts, coordinating with relevant stakeholders to ensure timely and effective resolution.
  • Partner with carriers, vendors, and internal teams to anticipate and mitigate potential service disruptions.
  • Monitor key performance indicators (KPIs), service level agreements (SLAs), and financial metrics to ensure contractual commitments and business objectives are achieved.
  • Analyze customer performance data and leverage insights to drive operational improvements and enhance the customer experience.
  • Champion continuous improvement initiatives that optimize processes, increase efficiency, and support customers' evolving supply chain strategies.
What we would like you to bring
  • 5+ years of experience in Sea Logistics, Freight Forwarding, Supply Chain, Logistics, or a related field, with a strong understanding of end-to-end ocean freight processes.
  • Proven experience in a customer-facing role, managing key accounts and building strong client relationships.
  • Bachelor's degree in Supply Chain Management, Logistics, Business, or a related discipline preferred.
  • Demonstrated ability to work independently, manage multiple priorities, and adapt in a fast-paced, customer-driven environment.
  • Strong communication, stakeholder management, and relationship-building skills, with a proactive, solutions-oriented approach.
  • Ability to collaborate effectively across global teams, time zones, and organizational levels.
  • Proficiency in Microsoft Office Suite (particularly Excel and PowerPoint), and familiarity with EDI/API integrations.
  • Experience with, or a strong willingness to learn, Business Intelligence (BI) reporting tools and Tableau, leveraging data and analytics to support customer insights and decision-making.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement and service enhancement.
  • Customer-centric mindset with a commitment to delivering exceptional service and driving long-term customer success.
What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $85,000 and $90,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Kuehne+Nagelparticipates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used toassistin specific processes [e.g.screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Employment Type: Permanent

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