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Customer Care Manager Jobs in Renton, WA (NOW HIRING)

Raymond West

Customer Care Manager

Kent, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...

WESCO International

Administrator - Customer Care

Kent, WA · On-site

$20 - $26.75/hr

Assists Customer Care Manager in development and training of employees. * Researches tax and ... freight claims and runs credit memo when appropriate. * Works with Financial Services to clear ...

Wesco

Administrator - Customer Care

Kent, WA · On-site

$20 - $26.75/hr

Assists Customer Care Manager in development and training of employees. * Researches tax and ... freight claims and runs credit memo when appropriate. * Works with Financial Services to clear ...

New

DCC Propane, LLC

Customer Care Supervisor

Woodinville, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area ... Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for ...

DCC Propane, LLC

Customer Care Supervisor

Woodinville, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area ... Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for ...

DCC Propane, LLC

Customer Care Supervisor

Woodinville, WA · On-site

$28 - $30/hr

Position Summary The Customer Care Supervisor is responsible for leading their designated area ... Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for ...

OmniMax USA

Customer Care Rep

Puyallup, WA · On-site

$24 - $30/hr

We are seeking a Customer Care Representative (CCR) to join our team at our Nu-Ray Metals facility ... Manage workload and customer communication through Oracle, following defined processes for case ...

OmniMax International

Customer Care Rep

Puyallup, WA · On-site

$24 - $30/hr

We are seeking a Customer Care Representative (CCR) to join our team at our Nu-Ray Metals facility ... Manage workload and customer communication through Oracle, following defined processes for case ...

Omnimax

Customer Care Rep

Puyallup, WA · On-site

$24 - $30/hr

We are seeking a Customer Care Representative (CCR) to join our team at our Nu-Ray Metals facility ... Manage workload and customer communication through Oracle, following defined processes for case ...

MITER Brands

Customer Care Coordinator

Tacoma, WA · On-site

$20.20 - $23/hr

Managing customer accounts and ensuring satisfaction through proactive communication. * Handling ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

Zumiez

Customer Care Agent Seasonal

Lynnwood, WA · On-site

$17.25 - $18/hr

Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc ... Customer Care Agent Part time/Seasonal We're Zumiez, the profitable, 650+ -store action sports ...

Circle

Customer Care Advisor

Seattle, WA · On-site +1

$29.50 - $41/hr

Partner with Partner Managers, Business Development, Compliance, Treasury, Product and Engineering ... You care deeply about the customer experience and strive to refine your skills everyday * You're a ...

MITER Brands

Customer Care Coordinator

Tacoma, WA · On-site

$20.20 - $23/hr

Managing customer accounts and ensuring satisfaction through proactive communication. * Handling ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

MITER Brands

Customer Care Coordinator

Tacoma, WA · On-site

$20.20 - $23/hr

Managing customer accounts and ensuring satisfaction through proactive communication. * Handling ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

Zumiez

Customer Care Agent FT

Lynnwood, WA · On-site

$17.25 - $18/hr

Web Admin Manager Pay Range: $17.25 - $18.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE ... Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to ...

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Customer Care Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer care manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer care manager in Renton, WA is $65,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Renton, WA?

The most popular types of Customer Care jobs in Renton, WA are:

What job categories do people searching Customer Care Manager jobs in Renton, WA look for?

The top searched job categories for Customer Care Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Customer Care Manager jobs?

Cities near Renton, WA with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Renton, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

Customer Care Manager

Raymond West

Kent, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Raymond West rating

8.1

Company rating: 8.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

62nd of 175 rated vehicle equipment hire

Job description

Raymond West is looking for a sharp Customer Care Manager to join the team! Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention, Program Implementation and Aftermarket Sales Growth.
Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.
Duties and Responsibilities:
Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.
  • Responsible to retain existing assigned accounts.
  • Responsible to develop targeted new accounts.
  • Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods as a way to build good moral and teamwork.
  • Responsible for identifying achieving Raymond West's Customer Service goals with assigned accounts.
  • Responsible for the marketing and development of Raymond West programs as directed by management.
  • Responsible for interfacing with other departments to solve customer satisfaction issues.
  • Responsible for interfacing with the Raymond Factory to solve customer satisfaction issues.
  • Responsible for assisting assigned Account Mangers with presentations and ongoing aftermarket support for assigned accounts.
  • The ability to communicate and interface with employees, customers, factories, vendors, and other managers.
  • Establish operational procedures for assigned accounts.
  • Responsible to communicate any customer issues to the Account Manager and all other parties that need to be involved.
  • Other duties as assigned by executive management.

Required Skills/Abilities:
  • Excellent written and verbal communication skills
  • Excellent Organizational Time Management skills
  • Proficient in Microsoft office Suite and similar software
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
  • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
  • Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing.
  • Present a mature, responsible appearance.
  • Manage time effectively.
  • Maintain a professional attitude in all matters.
  • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
  • Motivated to continuous self-development and training.
  • Must be willing to work out of town as need dictates.
  • Possess strong interpersonal skills.
  • Possess strong analytical and reasoning abilities.
  • Possess superior written and verbal communication and presentation skills.
  • Be willing to comply with employee handbook.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Must have a valid, unrestricted driver license with no more than the allowable number of points as determined by our insurance carrier.

Education/Experience:
Minimum Education and Experience: Determined by position
  • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Travel Requirement:
  • 90% (30 + hours a week)
  • Must be able to be insured by Raymond West.

Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Position is non-Sedentary, and local travel is required.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The employee is regularly exposed to moving mechanical parts.
  • Position will be required to go onto job sites to perform duties where construction is underway.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
  • The employee is occasionally required to smell.
  • Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
  • The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
  • The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
  • The noise level in the work environment is sometimes loud.

Pay Range:
  • The salary range for this position is $42,000 - $49,440 + Bonus & Commission. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.
Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!
Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.
Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

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