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Customer Care Manager Jobs in Renton, WA (NOW HIRING)

Zumiez

Customer Care Agent FT

Lynnwood, WA · On-site

$17.25 - $18/hr

Web Admin Manager Pay Range: $17.25 - $18.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE ... Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to ...

DCC Propane, LLC

Customer Care Representative

Woodinville, WA · On-site

$18 - $24.50/hr

Maintain and manage parts inventory. * Ensure all paperwork is complete and accurately submitted in ... We strongly believe in taking care of our employees so that they can take care of our customers.

DCC Propane, LLC

Customer Care Representative

Woodinville, WA · On-site

$18 - $24.50/hr

Maintain and manage parts inventory. * Ensure all paperwork is complete and accurately submitted in ... We strongly believe in taking care of our employees so that they can take care of our customers.

DCC Propane, LLC

Customer Care Representative

Pacific, WA · On-site

$17.50 - $24/hr

Maintain and manage parts inventory. * Ensure all paperwork is complete and accurately submitted in ... We strongly believe in taking care of our employees so that they can take care of our customers.

Zumiez

Customer Care Agent Seasonal

Lynnwood, WA · On-site

$17.25 - $18/hr

Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc ... Customer Care Agent Part time/Seasonal We're Zumiez, the profitable, 650+ -store action sports ...

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Showing results 21-40

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Customer Care Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer care manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer care manager in Renton, WA is $65,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Renton, WA?

The most popular types of Customer Care jobs in Renton, WA are:

What job categories do people searching Customer Care Manager jobs in Renton, WA look for?

The top searched job categories for Customer Care Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Customer Care Manager jobs?

Cities near Renton, WA with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Renton, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

Customer Care Agent FT

Zumiez

Lynnwood, WA • On-site

$17.25 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Zumiez rating

4.9

Company rating: 4.9 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

Job Title: Customer Care Agent
Department: Web
Reports To: Web Admin Manager
Pay Range: $17.25 - $18.00 / hour
THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA
POSITION PURPOSE
Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.
JOB DUTIES & RESPONSIBILITIES
  • Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services when applicable
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned to assist in department initiatives
PHYSICAL DEMANDS & WORK ENVIRONMENT
  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate
BENEFITS
  • Medical, Dental, Vision enrollment
  • Paid Time Off
  • Paid Parental Leave
  • Life Insurance
  • Stock Purchase Program
  • 401k Enrollment
  • Product Discount
  • Competitive wages. Pay will vary based on variables such as experience and skills.
Job Title: Customer Care Agent
Department: Web
Reports To: Web Admin Manager
Pay Range:$17.25 - $18.00 / hour
THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA
POSITION PURPOSE
Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.
JOB DUTIES & RESPONSIBILITIES
  • Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services when applicable
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned to assist in department initiatives
PHYSICAL DEMANDS & WORK ENVIRONMENT
  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate
BENEFITS
  • Medical, Dental, Vision enrollment
  • Paid Time Off
  • Paid Parental Leave
  • Life Insurance
  • Stock Purchase Program
  • 401k Enrollment
  • Product Discount
  • Competitive wages. Pay will vary based on variables such as experience and skills.

What Zumiez employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Zumiez logo

About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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