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Customer Care Manager Jobs in Bothell, WA (NOW HIRING)

SalvoHealth

Care Manager, Remote (LPN)

Seattle, WA · Remote

$25 - $26/hr

Provide exceptional care, disease management and health education to patients * Support goal ... Excellent customer relation skills, as well as written and verbal communication skills * Knowledge ...

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

Customer Care Coordinator The Customer Care Coordinator provides outreach and support to ensure all ... Manage to the member's communication preferences as possible, which may include time of day ...

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Manage to the member's communication preferences as possible, which may include time of day ...

NxT Level

Customer Service Associate

Seattle, WA

$25 - $26/hr

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Manage to the member's communication preferences as possible, which may include time of day ...

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Showing results 41-60

All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Bothell, WA

Customer Care Manager information

See Bothell, WA salary details

$27.4K

$64.8K

$112.9K

How much do customer care manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer care manager in Bothell, WA is $64,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Bothell, WA?

The most popular types of Customer Care jobs in Bothell, WA are:

What job categories do people searching Customer Care Manager jobs in Bothell, WA look for?

The top searched job categories for Customer Care Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Care Manager jobs?

Cities near Bothell, WA with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $64,836 per year, or $31.2 per hour.

Care Management Processor (REMOTE) - WA ONLY

Molina Healthcare

Renton, WA • Remote

$21.78 - $33.42/hr

Full-time

Posted 7 days ago

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 199 frontline employees who took The Breakroom Quiz

166th of 311 rated insurance

Job description

JOB DESCRIPTION Job SummaryProvides non-clinical administrative support to the care management function, and contributes to interdisciplinary team efforts supporting provision of integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and telephone and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principle member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes communication both internally and externally to enhance effectiveness of care management services.
• Processes member and provider correspondence.
Required Qualifications• At least 1 year of experience in an administrative support role in health care, or equivalent combination of relevant education and experience.
• Strong attention to detail.
• Problem-solving skills.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software. • Excellent customer service skills. • Time-management and organizational skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
• Certified Medical Assistant (CMA).
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $21.78 - $33.42 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

What Molina Healthcare employees say

Pay

Benefits

Hours and flexibility

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

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