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Customer Care Associate Jobs in Bothell, WA (NOW HIRING)

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

Customer Care Coordinator The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members ...

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care ...

NxT Level

Customer Service Associate

Seattle, WA

$25 - $26/hr

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Bothell, WA

Customer Care Associate information

See Bothell, WA salary details

$9

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How much do customer care associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer care associate in Bothell, WA is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.49 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Bothell, WA?

The most popular types of Customer Care jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Care Associate jobs?

Cities near Bothell, WA with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,849 per year, or $19.2 per hour.

Customer Service Associate

NxT Level

Seattle, WA • On-site

$25 - $26/hr

Other

Medical

Re-posted 8 days ago

Job description

Customer Care Coordinator

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every step of the way to ensure they are never alone in their healthcare journey. This is a role for a passionate and experienced customer service representative who understands the meaningful contribution they make to our members' healthcare outcomes.

We are looking for Bilingual Speaking Customer Care Coordinators that are proficient in Vietnamese.

Essential Duties and Responsibilities:

  • Understand procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a "subject matter expert" in the healthcare experience that our members navigate daily
  • Be a representative that provides outbound and inbound support via the phone at a fast pace.
  • Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution.
  • Manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed
  • Collaborate with our partners – including but not limited to other departments, supplemental benefit vendors, and provider network – to facilitate the member experience.
  • Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction.

Minimum Requirements for the position:

  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  • Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc.
  • Computer literate, typing 35+ words per minute.

What will earn you brownie points?

  • Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
  • Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
  • Outbound call center experience which may include welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution
  • Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar)

This position will pay $25- $26 an hour depending on experience. The role is eligible for overtime.

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