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Customer Care Assistant Jobs in Bothell, WA (NOW HIRING)

Proliance Surgeons

Lead Medical Assistant

Issaquah, WA · On-site

$24.46 - $41.59/hr

... patient care while assisting in coordinating the daily activities of the medical assistant team ... Superior customer service skills * Impeccable integrity * Great interpersonal skills, demonstrating ...

Petco

Veterinary Assistant

Seattle, WA · On-site

$18 - $22.50/hr

... customer care to their owners. The Veterinary Assistant represents the mission and values to all ... clients. Our Veterinary Assistants set the tone for the technical and customer support in the ...

Michaels Stores

Customer Service Team Member

Lynnwood, WA · On-site

$17.50 - $20.60/hr

Educate customers on the Voice of Customer (VOC) survey * Assist with Omni channel processes ... Public retail store setting taking care of our customers; all public areas are climate controlled ...

Michaels Stores

Customer Service Team Member

Lynnwood, WA · On-site

$17.50 - $20.60/hr

Educate customers on the Voice of Customer (VOC) survey * Assist with Omni channel processes ... Public retail store setting taking care of our customers; all public areas are climate controlled ...

Host Healthcare

RN - NICU

Edmonds, WA · On-site

$995/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

Host Healthcare

RN - NICU

Seattle, WA · On-site

$1.4K/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

Host Healthcare

RN - NICU

Issaquah, WA · On-site

$1.4K/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

New

Host Healthcare

RN - NICU Transport

Seattle, WA · On-site

$1.4K/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

Fred Meyer

CUSTOMER SVC/ASST DEPT LEADER

Snohomish, WA · On-site

Establish and maintain a safe and clean environment that encourages our customers to return. Assist ... We help feed your future by providing the value and care you need to grow. If you're caring ...

Fred Meyer

CUSTOMER SVC/ASST DEPT LEADER

Snohomish, WA · On-site

Establish and maintain a safe and clean environment that encourages our customers to return. Assist ... We help feed your future by providing the value and care you need to grow. If you're caring ...

Fred Meyer

CUSTOMER SVC/ASST DEPT LEADER

Issaquah, WA · On-site

Establish and maintain a safe and clean environment that encourages our customers to return. Assist ... We help feed your future by providing the value and care you need to grow. If you're caring ...

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All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Bothell, WA

Customer Care Assistant information

See Bothell, WA salary details

$13

$22

$31

How much do customer care assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer care assistant in Bothell, WA is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Bothell, WA?

The most popular types of Customer Care jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Care Assistant jobs?

Cities near Bothell, WA with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Bothell, WA as of June 2026, with employment types broken down into 50% Full Time, 42% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,347 per year, or $22.8 per hour.

Lead Medical Assistant

Proliance Surgeons

Issaquah, WA • On-site

$24.46 - $41.59/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Proliance Surgeons rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

At Proliance Surgeons our patients come from all walks of life - and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
Position Summary
The Medical Assistant Lead supports clinic operations by providing direct patient care while assisting in coordinating the daily activities of the medical assistant team. This role serves as a liaison between MAs and clinic leadership, guiding day-to-day workflow and supporting new and existing staff in delivering high-quality patient care. The MA Lead is responsible for maintaining clinical supplies, ensuring documentation accuracy, promoting team communication, and optimizing patient flow and experience, in accordance with OSHA/WISHA and other regulatory guidelines.
Location: Rotating schedule between Bellevue, Issaquah, Seattle and Redmond
Key Duties and Responsibilities
The key duties and responsibilities of the MA Lead include, but are not limited to:
  • Perform standard MA responsibilities including rooming patients, obtaining vitals, and assisting providers during exams and procedures
  • Prepare, clean, and restock exam rooms; manage clinical supplies and instruments
  • Document patient interactions accurately in the electronic medical record
  • Assist with phone triage, follow-up calls, and patient communication as needed
  • Ensure adherence to HIPAA and clinical safety protocols
  • Act as a point of contact for MA peers, answering clinical workflow questions and offering guidance
  • Support onboarding and peer training of new MAs
  • Monitor daily MA task completion and help prioritize workload when needed
  • Communicate workflow issues or staff needs to clinic leadership
  • Foster a supportive, team-oriented environment by modeling professionalism and patient-centered care
  • Assist in coordinating daily MA coverage and scheduling adjustments
  • Participate in team huddles and act as liaison between MAs and management
  • Help track supply needs and support inventory organization

Education/Experience
  • High school graduate or equivalent
  • Graduate of an accredited Medical Assistant Program preferred, but not required
  • Current Washington State Medical Assistant Certification preferred, but not required (see above)
  • 2+ years of experience as a Medical Assistant in a clinical setting required
  • Experience supporting peers, training new staff, or coordinating workflow preferred

Knowledge, Skills and Abilities
  • Basic knowledge of medical terminology and medications
  • Familiarity with or working knowledge of Electronic Medical Records
  • Basic computer knowledge and skills, including data entry
  • Superior customer service skills
  • Impeccable integrity
  • Great interpersonal skills, demonstrating patience, compassion, empathy, and the ability to work well with all types of people
  • Adherence to all safety, risk management and precautionary procedures, including consistent respect for confidentiality (HIPAA)
  • Use time efficiently, with attention to quality, detail, accuracy, and completion
  • Consistency, timeliness, and dependability
  • Effective team membership, supporting and working with others to achieve common goals
  • Ability to adapt to continuous change/flexibility
  • Demonstrated ability to continuously learn
  • Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision
  • Clear oral and written communication skills
  • Demonstrated aptitude to organize and prioritize work
  • Critical thinking and problem-solving skills
  • Skilled in coping with fast-paced, often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner
  • Ability to guide, mentor, and support team members without direct supervisory authority
  • Able to act as a point of contact for clinical and workflow questions within the MA team
  • Shows initiative in identifying workflow issues and suggesting improvements
  • Supports a team-based care environment and models professionalism and collaboration

Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

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