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Customer Assistant Jobs in Springfield, VA (NOW HIRING)

Vuori, Inc

Retail Seasonal Sales Associate

Washington, DC · On-site

$19 - $21/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Trillion Technology Solutions

Automated Tester

Ashburn, VA · On-site

$47 - $62/hr

Verify specific action or function of code and demonstrate successfully to customer.* Assist the software development team in the implementation of automated regression testing.* Support Customer ...

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Customer Assistant information

See Springfield, VA salary details

$15

$21

$25

How much do customer assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer assistant in Springfield, VA is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $23.08 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Springfield, VA?

The most popular types of Customer jobs in Springfield, VA are:

What are popular job titles related to Customer Assistant jobs in Springfield, VA?

For Customer Assistant jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Springfield, VA look for?

The top searched job categories for Customer Assistant jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Assistant jobs?

Cities near Springfield, VA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,741 per year, or $21.5 per hour.

Full Time Assistant Customer Service Manager DLT

RETAIL

Alexandria, VA • On-site

Full-time

Re-posted 29 days ago

Harris Teeter rating

6.3

Company rating: 6.3 out of 10

Based on 874 frontline employees who took The Breakroom Quiz

45th of 124 rated grocery stores

Job description

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor
monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
 
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
 
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
 
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
 
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
 
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
 
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
 
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
 
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire
orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
 
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds
and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
 
WORK ENVIRONMENT. The work environment characteristics described here are representative of those
an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually
moderate.
Additional Information
  • Posting Date: Jul 22, 2026
Compensation
  • Pay Transparency: Harris Teeter reasonably expects to pay between $19.00/hour and $29.75/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.

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