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Customer Coordinator Jobs in Springfield, VA (NOW HIRING)

Jushi Holdings Inc.

Customer Care Coordinator

Fairfax, VA · On-site

$42.55/hr

As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for ...

New

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or Part Time (varies based on business needs) LOCATION: Regional HQ Office REPORTS TO: Director of Operations DIRECT ...

Jushi

Customer Care Coordinator

Fairfax, VA · On-site

$18/hr

As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for ...

Jushi

Customer Care Coordinator

Fairfax, VA · On-site

$18/hr

As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for ...

Jushi

Customer Care Coordinator

Fairfax, VA · On-site

$18/hr

As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for ...

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Customer Coordinator information

See Springfield, VA salary details

$13

$21

$29

How much do customer coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer coordinator in Springfield, VA is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $23.61 per hour, depending on experience, location, and employer.

What is a customer coordinator?

Customer Coordinators are professionals who serve as the main point of contact between a company and its clients. They handle customer inquiries, resolve issues, process orders, and ensure that clients receive high-quality service throughout their experience. Their responsibilities often include managing communication, coordinating with internal teams to address client needs, and maintaining detailed records of customer interactions. Customer Coordinators play a key role in ensuring customer satisfaction and building strong business relationships.

What are the key skills and qualifications needed to thrive as a customer coordinator?

To thrive as a Customer Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or administrative roles, often supported by a relevant diploma or degree. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving skills, and a proactive attitude help build lasting relationships and resolve issues efficiently. These competencies ensure smooth operations, high customer satisfaction, and effective coordination between clients and internal teams.

What are some common challenges faced by customer coordinators and how can they be managed effectively?

Customer Coordinators often juggle multiple client requests, tight deadlines, and communication between different departments. Managing competing priorities can be challenging, but effective organization, clear communication, and a proactive approach to problem-solving help ensure customer satisfaction. Building strong relationships with both customers and internal teams is key to resolving issues quickly and maintaining smooth operations. Utilizing customer relationship management (CRM) tools and staying adaptable to changing situations can make the role more manageable and rewarding.

What is the difference between Customer Coordinator vs Customer Service Representative?

AspectCustomer CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate degree
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, office support
Employer & Industry UsageUsed across various industries including retail, healthcare, and logisticsCommon in retail, telecommunications, and service industries
Comparison Search IntentUnderstanding coordination and project management aspectsFocus on direct customer interaction and support

The main difference between a Customer Coordinator and a Customer Service Representative lies in their roles. Customer Coordinators often handle client relationships, coordinate services, and manage projects, requiring organizational skills. Customer Service Representatives primarily focus on assisting customers, answering inquiries, and resolving issues. Both roles require strong communication skills and are vital in customer-facing industries, but their responsibilities and work environments differ.

Is a customer coordinator an entry level position?

A customer coordinator position is often considered entry level, suitable for individuals with basic communication and organizational skills. Many roles require minimal prior experience, though some may prefer familiarity with customer service tools or software. Advancement typically depends on performance and additional training.

What are the top 3 skills for customer coordinator?

A customer coordinator needs strong communication skills to effectively interact with clients and team members, organizational abilities to manage multiple tasks and schedules, and problem-solving skills to address customer issues efficiently. Proficiency with customer management software and a customer-focused attitude are also important for success in this role.

What does a customer coordinator do?

A customer coordinator manages communication between a company and its customers, ensuring their needs are met and issues are resolved efficiently. They handle inquiries, process orders, coordinate with other departments, and may use customer relationship management (CRM) software to track interactions. Strong communication and organizational skills are essential for this role.

What are the most commonly searched types of Customer jobs in Springfield, VA?

The most popular types of Customer jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Coordinator jobs?

Cities near Springfield, VA with the most Customer Coordinator job openings:

Customer Coordinator jobs near you

Customer Experience Coordinator

The Tustin Group

Manassas, VA • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

The Tustin Group rating

7.1

Company rating: 7.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

116th of 256 rated facilities management

Job description

At The Tustin Group, we foster relationships by keeping people informed because transparency builds teamwork, and teamwork builds trust. And trust is one of our core values.
We're currently looking for a passionate and detail-driven Customer Experience Coordinator to be the bridge between our clients and our service teams. If you're someone who thrives on communication, cares deeply about client satisfaction, and wants to be part of a company where your work truly makes a difference-we want to hear from you.
Here's what you can expect when you join our Customer Support Team:
  • Comprehensive Onboarding & Training - We set you up for success with structured support, so you can hit the ground running.
  • Medical, Dental & Vision Coverage - Your health matters to us, and we offer comprehensive plans to keep you and your family covered.
  • Employer-Paid Short-Term & Long-Term Disability Insurance - Income protection when you need it most.
  • Employer-Paid Life Insurance - Peace of mind for you and your loved ones.
  • 401(k) with Company Match - We help you plan for the future with a solid retirement plan and employer contributions.
  • Generous PTO - We believe in taking time to recharge. Enjoy vacation days, paid holidays, and personal time off.
  • Paid Day Off for Your Birthday - Celebrate your day, on us.
  • Growth Opportunities - Your path doesn't stop here. We promote from within and support your development every step of the way.
  • Team Events & Gatherings - From barbecues to holiday parties, we value time spent building relationships beyond the desk.
  • Office Culture That Respects You - Work in an environment that values your voice, respects your time, and supports your success.

Full job details below:
Summary:
The Customer Experience Coordinator role plays a pivotal part in ensuring exceptional customer service for both internal and external stakeholders. Responsibilities encompass coordinating field service technicians' schedules, managing customer inquiries, and handling daily administrative tasks to uphold a superior level of customer experience.
Job Responsibilities:
  • Deliver outstanding customer experiences, exceeding expectations, and maintaining proactive communication with both internal and external customers.
  • Cultivate and nurture strong relationships with customers through effective and timely communication channels.
  • Collaborate closely with the Customer Experience Team and Service Manager to coordinate service efforts and efficiently address any arising issues.
  • Ensure prompt and knowledgeable responses to service calls and emails, always demonstrating a customer-centric approach.
  • Effectively dispatch service personnel based on their skills, the nature of the request, and their location, utilizing GPS technology for optimal efficiency.
  • Conduct daily audits of service reports, adhering to established procedures to ensure accuracy and completeness.
  • Act as a dedicated customer advocate, capturing feedback and reporting it to the CARE and Leadership Team for continuous improvement.
  • Build and maintain relationships within the broader Tustin Group network to facilitate collaboration and support.
  • Contribute valuable insights to weekly manpower meetings regarding work progress, customer relations, and other operational matters.
  • Execute all duties outlined in the service coordinator training program with diligence and attention to detail.
  • Provide support for special projects as assigned by managers or supervisors, adapting flexibly to evolving responsibilities.

Experience/Education:
  • High school diploma or equivalent; two plus years of coordinator experience or a similar role, or an equivalent combination of education and experience.
  • Proficient in spoken and written English, with the ability to effectively communicate and present information to various stakeholders.
  • Comfortable with basic mathematical concepts and their practical application in day-to-day tasks.
  • Strong problem-solving skills and the ability to interpret instructions accurately.
  • Proficient in using inventory and scheduling software, internet applications, spreadsheet software (Excel), and word processing software.

Physical Demands/Working Conditions:
  • Sitting for prolonged periods at a desk while using a computer.
  • Typing and using a mouse frequently throughout the workday.
  • Occasionally standing and walking within the office to retrieve files or documents.
  • Lifting and carrying light office supplies, such as paper or small packages, typically weighing up to 10 pounds.
  • Reaching and bending to access file cabinets and shelves.
  • Using a telephone for extended periods to communicate with customers.
  • Visual acuity to read and interpret documents, emails, and computer screens.
  • Hearing ability to understand and respond to customer inquiries and communicate with colleagues.

What The Tustin Group employees say

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Hours and flexibility

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