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Customer Assistant Jobs in Springfield, VA (NOW HIRING)

SOSi

Project Assistant/Administrator

Reston, VA · On-site

As our Project Assistant/Administrator, you will play a critical role in supporting our language service program for federal, state, and local law enforcement customers. You will work closely with ...

SOSi

Project Assistant/Administrator

Reston, VA · On-site

As our Project Assistant/Administrator, you will play a critical role in supporting our language service program for federal, state, and local law enforcement customers. You will work closely with ...

Vuori, Inc

Retail Sales Associate Seasonal

Washington, DC · On-site

$18 - $19/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

TENICA and Associates LLC

System Architect FSP

Herndon, VA · On-site

$249K/yr

Provide systems architecture knowledge and consultation to Customer; assist in strategic and engineering reviews and architecture designs, assess technical solutions against business needs; develop ...

TENICA Global Solutions

System Architect FSP

Herndon, VA · On-site

$249K/yr

... to Customer; assist in strategic and engineering reviews and architecture designs, assess technical solutions against business needs; develop concepts of operations for Customers' requirements ...

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All JobsCustomer Assistant JobsCustomer Assistant Jobs in Springfield, VA

Customer Assistant information

See Springfield, VA salary details

$15

$21

$25

How much do customer assistant jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer assistant in Springfield, VA is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance or technology. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.

Is a CSA job stressful?

A Customer Assistant (CSA) job can be stressful due to fast-paced environments, high customer interaction, and the need to handle multiple tasks simultaneously. Stress levels vary depending on the workplace, workload, and individual coping skills, but effective communication and time management are important skills for managing stress in this role.

What is the role of a customer assistant?

A customer assistant is responsible for helping customers, answering their questions, and providing information about products or services. They often handle transactions at checkout, maintain store cleanliness, and ensure a positive shopping experience, requiring good communication and customer service skills.

What Is a Customer Assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What are Customer Assistants?

Customer Assistants are frontline employees who help customers with their inquiries, purchases, and complaints, either in person, over the phone, or online. They ensure a positive shopping experience by providing product information, assisting with transactions, and resolving any issues that may arise. Customer Assistants play a crucial role in representing the company, maintaining customer satisfaction, and supporting overall store operations.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

How can I make 2000 a week working from home?

A Customer Assistant working from home can increase earnings by taking on multiple part-time or freelance roles, improving customer service skills, and utilizing online platforms that offer higher-paying opportunities. Earning $2000 weekly typically requires a combination of high hourly rates, consistent hours, and possibly additional certifications or specialized skills. It is important to manage time effectively and seek roles with competitive pay to reach this income level.

What jobs pay 4000 a week without a degree?

Customer Assistant roles typically do not pay $4,000 a week without additional bonuses or overtime. High-paying jobs that can reach this level without a degree often include sales positions, real estate agents, or skilled trades like electricians or plumbers, which may require certifications or experience but not necessarily a college degree.
More about Customer Assistant jobs
What job categories do people searching Customer Assistant jobs in Springfield, VA look for? The top searched job categories for Customer Assistant jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Assistant jobs? Cities near Springfield, VA with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, VA as of June 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,741 per year, or $21.5 per hour.
Project Assistant/Administrator

Project Assistant/Administrator

SOSi

Reston, VA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
Overview
SOSi is seeking a highly organized and detail-oriented Project Assistant/Administrator to join our team. As our Project Assistant/Administrator, you will play a critical role in supporting our language service program for federal, state, and local law enforcement customers. You will work closely with our Program Manager to ensure that our contracts are executed efficiently and effectively, and that our linguists are properly trained, scheduled, and managed.
Essential Job Duties
  • Assist the Program Manager in managing and providing oversight to existing Title III and Non-Title III contracts for federal and state law enforcement agency customers.
  • Coordinate all aspects of program operation from Title III staffing to task order tracking to ensure that our contracts are executed efficiently and effectively.
  • Maintain and provide detailed time and attendance records on each contract employee on a weekly basis to ensure accurate billing and compliance.
  • Provide guidance and support to designated Lead Linguist-(supervisors) and generate reports, both internally and externally, to ensure that our linguists are properly trained, scheduled, and managed.
  • Select, assign, and schedule linguists based on the unique and diverse requirements of individual cases to ensure that we have the right resources in place to deliver high-quality language services.
  • Train and prepare tutorials for new and current employees in the latest software, procedures, and operational policies to ensure that our linguists have the skills they need to deliver high-quality language services.
  • Monitor and validate employee records to support cost control of all assignments and ensure that we are delivering value to our customers.
  • Assist with program management reporting and program tracking to ensure that our program is running smoothly and that we are meeting our customer's needs.
  • Coordinate travel of employees to and from assignments to ensure that our linguists are able to work effectively and efficiently.
  • Manage database entries and record maintenance to support program reporting and ensure accurate billing and compliance.
  • Verify the information on task orders received, ensuring that all details are correct, to ensure that we are delivering the services that our customers expect.
  • Create and submit customer project estimates to ensure that our contracts are executed efficiently and effectively.
  • Track task orders and linguists working for each project to ensure that we have the right resources in place to deliver high-quality language services.
  • Work with support components to ensure new hires (employees/consultants) are appropriately and timely setup in Cost Point system to ensure that our linguists are able to work effectively and efficiently.
  • Request travel arrangements for TDYs as needed to ensure that our linguists are able to work effectively and efficiently.
  • Track hotel and car reservations to ensure timely return and avoid late fees or extra charges, to ensure that we are delivering value to our customers.
  • Assist in preparing weekly, monthly, quarterly reports requested by the client, including Contractor Personnel Reporting Requirements (CPRR), to ensure that our customers are informed about our progress and performance.
  • Guide and assist linguists as needed to ensure that they have the support they need to deliver high-quality language services.
  • Coordinate transcription projects with the customer, linguists, and program management office to ensure that our customers' needs are met.

Qualifications
Minimum Requirements
  • Ability to obtain and maintain a security clearance.
  • U.S. citizenship or have been a permanent resident for at least three years, living in the United States for at least five years.
  • Bachelor's degree.
  • 3+ years of experience in project coordination or administration.
  • Excellent organizational and communication skills.
  • Strong attention to detail and accuracy.
  • Ability to effectively manage people and resources to satisfy project objectives and ensure completion of assigned tasks.
  • Ability to work well under pressure to meet specific deadlines.
  • Ability to multitask and manage multiple projects simultaneously.
  • Basic typing/word processing skills of at least 40 WPM.
  • Excellent computer skills.
  • Knowledge of Microsoft Office Suite.
  • Ability to prepare briefs and make oral and written presentations as required by SOSi.

Preferred Qualifications
  • Fluency in Spanish a plus.
  • Experience working with linguists or language programs is a plus.

Additional Information
Work Environment
  • Normal office working conditions.
  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
  • May require ability to lift/and or move objects or packages of up to 25 lbs.
  • May require up to 25% travel in support of assigned tasks and responsibilities.

Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.

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