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Customer Assistant Jobs in Reston, VA (NOW HIRING)

It'Sugar LLC

Sales Associate

Gaithersburg, MD · On-site

$17.65 - $18/hr

Follow our customer engagement model IT'SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining, and thanking the customer. * Assist customers with requests and inquiries. * Ensure the ...

TENICA Global Solutions

System Architect FSP

Herndon, VA · On-site

$249K/yr

... to Customer; assist in strategic and engineering reviews and architecture designs, assess technical solutions against business needs; develop concepts of operations for Customers' requirements ...

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Customer Assistant information

See Reston, VA salary details

$15

$21

$25

How much do customer assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer assistant in Reston, VA is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $23.03 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Reston, VA? The most popular types of Customer jobs in Reston, VA are:
What are popular job titles related to Customer Assistant jobs in Reston, VA? For Customer Assistant jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Reston, VA look for? The top searched job categories for Customer Assistant jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Assistant jobs? Cities near Reston, VA with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,562 per year, or $21.4 per hour.

System Architect FSP

TENICA and Associates LLC

Herndon, VA

$249K/yr

Other

Re-posted 14 days ago

Job description

Systems Architect

ACTIVE TS/SCI CLEARANCE with FS poly REQUIRED

The Systems Architect will be responsible for working with architecture tools and various other analytic platforms to capture, organize, process, and utilize data to support decision makers. Responsibilities include, but are not limited to, the following:

Support the Customer in defining system architectures, developing roadmaps, and identifying planned network engineering and continuous evaluation of tools in information technology areas.

Provide systems architecture knowledge and consultation to Customer; assist in strategic and engineering reviews and architecture designs, assess technical solutions against business needs; develop concepts of operations for Customers requirements, system designs, and system architectures.

Document the as-is system and business architecture for the Customer providing the basis for innovative changes.

Develop future technology roadmaps that describe plans to move from as-is to the to-be.

Work with the Customers leadership to develop a to-be system and business architecture for future capabilities.

Identify gaps in capabilities and strategic needs in relation to the strategic direction.

Identify opportunities for strengthening, streamlining, and standardizing the architecture.

Identify all technical systems and capabilities, document data types, data flows, connectivity, high-level functionality and system relationships both internal and external to the Sponsors office.

Work with multiple stakeholders to define requirements and resolve discrepancies between proposed IT systems and enterprise quality and security standards.

Able to perform complex problem solving; identifying complex problems and reviewing related information to develop and evaluate options

Able to effectively communicate complex/complicated topics with technical and non-technical audiences

Knowledge of Tableau and architecture tool technologies

Knowledge of network engineer and cyber engineering

Experience with development of strategic level architecture artifacts

Knowledge of Salesforce

Experience with systems full lifecycle projects

Ability to work independently

Able to adjust to changing priorities

Energetic, Proactive, takes initiative

Bachelors degree (or equivalent experience) in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline plus a minimum of 10 years experience.

Geographic Location: Herndon, Virginia 

Travel: Minimal

TENICA and Associates LLC is a provider of government services and consulting solutions in the areas of national defense, homeland and cyber security. TENICA provides knowledgeable and experienced subject matter experts to perform a variety of professional services, logistics and supply chain management, crisis prevention and response, and information technology solutions to solve dynamic security challenges. Founded in 2008 and based in Alexandria, Virginia, TENICA is a Service Disabled Veteran Owned, Woman Owned, Small Business (SDVOB and WOSB) and is a participant in the Small Business Administrations 8(a) business development program. www.TENICA-GS.com.

TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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