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Director Customer Jobs in Reston, VA (NOW HIRING)

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Somatus, Inc.

Director, Customer Success

Mclean, VA · On-site

The Director of Customer Success is responsible for developing and implementing strategic plans for partnership success to include customer retention and growth opportunities. They will play a key ...

Meazure Learning

Director, Customer Success

Mclean, VA · Remote

The Director of Customer Success owns the long-term success, retention, and growth of Meazure Learning's strategic partners within the Professional Testing division. This role leads the end-to-end ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) Pixalate is an online trust and safety platform that protects businesses, consumers and ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) Pixalate is an online trust and safety platform that protects businesses, consumers and ...

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All JobsCustomer JobsDirector Customer JobsDirector Customer Jobs in Reston, VA

Director Customer information

See Reston, VA salary details

$40.6K

$128.3K

$204.4K

How much do director customer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director customer in Reston, VA is $128,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $153,500.00 per year, depending on experience, location, and employer.

How does a Director of Customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a Director of Customer, and why are they important?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What does a Director of Customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.
What are the most commonly searched types of Customer jobs in Reston, VA? The most popular types of Customer jobs in Reston, VA are:
What are popular job titles related to Director Customer jobs in Reston, VA? For Director Customer jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Director Customer jobs in Reston, VA look for? The top searched job categories for Director Customer jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Customer jobs? Cities near Reston, VA with the most Director Customer job openings:
Director Customer jobs near you
Director, Customer Success

Director, Customer Success

Beyond SOF

Washington, DC • On-site

Other

Posted 23 days ago

Job description

Role Summary:
The Director of Customer Success is responsible for
overseeing the customer success department, managing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Oversee the customer success department and manage
customer success projects.
Develop and implement customer success strategies and
plans.
Ensure the successful implementation of customer
success solutions.
Collaborate with other departments to enhance customer
satisfaction.
Oversee the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

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