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Director Customer Jobs in Reston, VA (NOW HIRING)

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers. * Own net ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

Diventures

Store Director (Profit Center Leader)

Vienna, VA · On-site

$60K - $70K/yr

In addition to direct customer service (about half of their time is spent on the retail floor), the Store Director is responsible for ensuring safe operation, effective class scheduling and execution ...

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All JobsCustomer JobsDirector Customer JobsDirector Customer Jobs in Reston, VA

Director Customer information

See Reston, VA salary details

$40.6K

$128.3K

$204.4K

How much do director customer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director customer in Reston, VA is $128,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $153,500.00 per year, depending on experience, location, and employer.

How does a director customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a director customer?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What does a director customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.
What are the most commonly searched types of Customer jobs in Reston, VA? The most popular types of Customer jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Customer jobs? Cities near Reston, VA with the most Director Customer job openings:
Director Customer jobs near you
Infographic showing various Director Customer job openings in Reston, VA as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $128,316 per year, or $61.7 per hour.

Director, Customer Success

Beyond SOF

Washington, DC • On-site

Full-time

Re-posted 7 hours ago

Job description

Role Summary:
The Director of Customer Success is responsible for
overseeing the customer success department, managing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Oversee the customer success department and manage
customer success projects.
Develop and implement customer success strategies and
plans.
Ensure the successful implementation of customer
success solutions.
Collaborate with other departments to enhance customer
satisfaction.
Oversee the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

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