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Cryptocurrency Customer Support Jobs (NOW HIRING)

Crypto.com

Application Support Engineer (US)

New York, NY · Hybrid

$70K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner Support: Serve as a technical point of contact for partner channels, including FCMs ... customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple:

CoinFlip

Client Service Associate

Alton Bay, NH · On-site

$13K - $15K/mo

... support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an ... Excellent problem-solving and decision-making abilities, with a customer-centric mindset. * Self ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner Support: Serve as a technical point of contact for partner channels, including FCMs ... customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple:

CoinFlip

Client Service Associate

Laredo, TX · On-site

$13K - $15K/mo

... support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an ... Excellent problem-solving and decision-making abilities, with a customer-centric mindset. * Self ...

CoinFlip

Business Development Representative

Chicago, IL · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an ... Identify and pursue new customers to trade through CoinFlip Preferred OTC. * Develop and maintain ...

SAIC

Financial Intel Analyst Senior

Arlington, VA

$120K - $160K/yr

... and cryptocurrency analysis support to CI/HUMINT operations. * Experience develop and providing written technical threat assessments; preparing tailored reports based on customer requirements ...

SAIC

Financial Intel Analyst Senior

Arlington, VA · On-site

$120K - $160K/yr

... and cryptocurrency analysis support to CI/HUMINT operations. * Experience develop and providing written technical threat assessments; preparing tailored reports based on customer requirements ...

Coinflip

Business Development Representative

Chicago, IL

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an ... Identify and pursue new customers to trade through CoinFlip Preferred OTC. * Develop and maintain ...

SAIC

Financial Intel Analyst Senior

Arlington, VA · On-site

$120K - $160K/yr

... and cryptocurrency analysis support to CI/HUMINT operations. * Experience develop and providing written technical threat assessments; preparing tailored reports based on customer requirements ...

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Cryptocurrency Customer Support information

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How much do cryptocurrency customer support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for cryptocurrency customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are some typical challenges a cryptocurrency customer support representative might face?

Working in cryptocurrency customer support often involves addressing complex technical questions, helping users secure their digital assets, and resolving issues like delayed transactions or account access problems. Representatives frequently interact with customers who may be new to blockchain or digital currencies, which can require clear, patient explanations of processes and security measures. Fast-paced changes in the crypto industry mean support agents must stay up to date on platform updates, security protocols, and evolving regulations. This environment fosters continuous learning, collaboration with technical teams, and opportunities to develop specialized expertise in a rapidly growing field.

What is a cryptocurrency customer support?

A Cryptocurrency Customer Support job involves assisting users with inquiries related to crypto transactions, wallets, exchanges, security, and troubleshooting issues. Support agents communicate via email, chat, or phone to resolve customer concerns efficiently. They also help educate users about platform policies, security measures, and best practices for handling digital assets. Strong problem-solving skills and knowledge of blockchain technology are essential for this role.

What are the key skills and qualifications needed to thrive in cryptocurrency customer support?

To thrive as a Cryptocurrency Customer Support professional, you need a solid understanding of blockchain technology, digital wallets, and common cryptocurrency platforms, along with experience in customer service. Familiarity with support ticket systems like Zendesk, live chat tools, and knowledge of security best practices are highly beneficial, while some roles may prefer blockchain or support-related certifications. Strong communication, problem-solving abilities, and patience are essential for effectively handling user concerns and complex technical issues. These skills ensure customers receive accurate, timely assistance and help build trust in rapidly evolving digital finance environments.

More about Cryptocurrency Customer Support jobs

What are the most commonly searched types of Cryptocurrency Customer Support jobs?

The most popular types of Cryptocurrency Customer Support jobs are:

What job categories do people searching Cryptocurrency Customer Support jobs look for?

The top searched job categories for Cryptocurrency Customer Support jobs are:

Cryptocurrency Customer Support jobs near you
Infographic showing various Cryptocurrency Customer Support job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 56% In-person, 13% Hybrid, and 31% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Application Support Engineer (US)

Crypto.com

New York, NY • Hybrid

$70K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.

Responsibilities
  • Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
  • Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
  • Daily Operations - Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
  • Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
  • Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
  • Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
  • Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
  • Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
  • Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Requirements
  • 2-5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
  • Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
  • Hands-on experience with SQL and relational databases.
  • Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
  • Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
  • Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
  • Willingness to occasionally work nights and weekends.
Nice to have
  • Experience working with B2B partners or institutional clients in a fast-paced environment
  • Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
  • Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).
  • Basic scripting or automation experience using Python or Bash.
  • Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).
  • Familiarity with cloud environments, including AWS.
$70,000 - $110,000 a year
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.  
 
Are you ready to kickstart your future with us? 
 
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
 
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
 
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
Learn more at https://crypto.com. 
 
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
Personal data provided by applicants will be used for recruitment purposes only.
 
Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
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