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Carmax Customer Service Representative Jobs (NOW HIRING)

CarMax, Inc.

Representative, Customer Service

Kennesaw, GA · On-site

$17.40 - $24.40/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Position Overview As a Representative, Customer Service, you'll be the voice ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Carmax

Customer Service Sales Representative

Mobile, AL · On-site

$15.50 - $23.30/hr

7193 - Mobile - 965 E I-65 Service Road S, Mobile, Alabama, 36606 CarMax, the way your career ... Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic ...

Carmax

Customer Service Sales Representative

White Rock, NM · On-site

$17.20 - $25.80/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Rockport, TX · On-site

$15.50 - $23.30/hr

Padre Island Drive, Corpus Christi, Texas, 78412 CarMax, the way your career should be! Position ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Tyler, TX · On-site

$15.50 - $23.30/hr

6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701 CarMax, the way your career should be ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Canyon, TX · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Edison, NJ · On-site

$20.60 - $30.90/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

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All JobsCarmax Customer Service Representative Jobs

Carmax Customer Service Representative information

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How much do carmax customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for carmax customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Carmax Customer Service Representative vs Carmax Sales Associate?

AspectCarmax Customer Service RepresentativeCarmax Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail locations, customer support settingsShowroom, retail lot, direct customer interaction
Employer & Industry UsageUsed across Carmax stores for customer support rolesUsed in Carmax dealerships for vehicle sales

While both roles involve working within Carmax and require similar educational backgrounds, the Customer Service Representative focuses on assisting customers via calls and support, whereas the Sales Associate actively engages in selling vehicles and closing sales. Understanding these differences helps job seekers choose the role that best fits their skills and career goals.

What are the key skills and qualifications needed to thrive as a CarMax Customer Service Representative, and why are they important?

To thrive as a Carmax Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and company-specific platforms is often required. Outstanding communication, patience, and a positive attitude help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent customer experiences and supporting Carmax’s reputation for service.

How does a CarMax Customer Service Representative typically collaborate with other departments to resolve customer issues?

As a Carmax Customer Service Representative, you'll frequently work alongside sales, service, and finance teams to address customer questions and concerns. Collaboration often involves relaying customer feedback, coordinating on vehicle availability or repairs, and ensuring accurate information is provided throughout the car-buying process. Effective communication and teamwork are essential, as you'll serve as the bridge between customers and internal departments to help deliver a seamless, positive experience. This collaborative approach helps resolve issues efficiently and contributes to overall customer satisfaction.

What is a CarMax Customer Service Representative?

CarMax Customer Service Representatives are professionals who assist customers throughout their car buying or selling experience at CarMax. They handle inquiries, provide information about vehicles and services, and help resolve any issues customers may have. Their role is crucial in ensuring customer satisfaction by delivering friendly, knowledgeable, and efficient service both in-person and over the phone. They may also assist with paperwork, scheduling appointments, and guiding customers through CarMax’s processes. Overall, they are an essential part of creating a positive experience for CarMax customers.
More about Carmax Customer Service Representative jobs
What cities are hiring for Carmax Customer Service Representative jobs? Cities with the most Carmax Customer Service Representative job openings:
What states have the most Carmax Customer Service Representative jobs? States with the most job openings for Carmax Customer Service Representative jobs include:
What job categories do people searching Carmax Customer Service Representative jobs look for? The top searched job categories for Carmax Customer Service Representative jobs are:
Carmax Customer Service Representative jobs near you
Infographic showing various Carmax Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Representative, Customer Service

CarMax, Inc.

Kennesaw, GA • On-site

$17.40 - $24.40/hr

Full-time

PTO

Re-posted 8 days ago

CarMax rating

8.0

Company rating: 8.0 out of 10

Based on 371 frontline employees who took The Breakroom Quiz

24th of 732 rated retailers

Job description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!
Position Overview
As a Representative, Customer Service, you'll be the voice of CarMax Auto Finance, delivering exceptional support and ensuring every customer feels valued. At CarMax, we put people first-customers and associates alike-while redefining the car buying experience. In this role, you'll resolve inquiries, educate customers on account details, and collaborate across teams to provide best-in-class service. Your efforts will help maintain CarMax as the trusted choice for car buying and financing.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Team Overview
Join a team that values empathy, integrity, and transparency in every interaction. You'll manage complex customer concerns, process payments, and balance customer needs with performance goals. Working closely with multiple departments, you'll play a critical role in resolving issues efficiently while supporting CarMax Auto Finance's success.
Role Responsibilities
  • Handle inbound customer calls and provide clear, accurate answers regarding account details.
  • Resolve account-related issues promptly, escalating to management when necessary.
  • Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.
  • Document all interactions in internal systems to maintain accurate records.
  • Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Required Qualifications
  • High school diploma or equivalent, or at least one month of related experience/training.
  • Proficient computer and keyboard skills, meeting minimum speed and accuracy standards.
  • Flexible availability, including evenings, weekends, and some holidays.
  • Strong communication skills to engage customers effectively via phone and manage challenging conversations.
  • Problem-solving ability, including recognizing issues and applying solutions or escalating when needed.

About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$17.40 - $24.40
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What CarMax employees say

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About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

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