ZipRecruiter

Log In

1

Carmax Customer Service Representative Jobs (NOW HIRING)

CarMax, Inc.

Representative, Customer Service

Kennesaw, GA · On-site

$17.40 - $24.40/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Position Overview As a Representative, Customer Service, you'll be the voice ...

Carmax

Customer Service Sales Representative

Fletcher, NC · On-site

$15.50 - $32.40/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Rockport, TX · On-site

$15.50 - $32.40/hr

Padre Island Drive, Corpus Christi, Texas, 78412 CarMax, the way your career should be! Position ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Tucson, AZ · On-site

$17.20 - $36/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Tyler, TX · On-site

$15.50 - $32.40/hr

6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701 CarMax, the way your career should be ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Langhorne, PA · On-site

$19 - $28.50/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Bristol, TN · On-site

$15.50 - $23.30/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Tyler, TX · On-site

$15.50 - $32.40/hr

6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701 CarMax, the way your career should be ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Customer Service Sales Representative

Espanola, NM · On-site

$17.20 - $36/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

next page

Showing results 1-20

All JobsCarmax Customer Service Representative Jobs

Carmax Customer Service Representative information

See salary details

$9

$18

$26

How much do carmax customer service representative jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for carmax customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Carmax Customer Service Representative vs Carmax Sales Associate?

AspectCarmax Customer Service RepresentativeCarmax Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail locations, customer support settingsShowroom, retail lot, direct customer interaction
Employer & Industry UsageUsed across Carmax stores for customer support rolesUsed in Carmax dealerships for vehicle sales

While both roles involve working within Carmax and require similar educational backgrounds, the Customer Service Representative focuses on assisting customers via calls and support, whereas the Sales Associate actively engages in selling vehicles and closing sales. Understanding these differences helps job seekers choose the role that best fits their skills and career goals.

What are the key skills and qualifications needed to thrive as a Carmax Customer Service Representative, and why are they important?

To thrive as a Carmax Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and company-specific platforms is often required. Outstanding communication, patience, and a positive attitude help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent customer experiences and supporting Carmax’s reputation for service.

How does a Carmax Customer Service Representative typically collaborate with other departments to resolve customer issues?

As a Carmax Customer Service Representative, you'll frequently work alongside sales, service, and finance teams to address customer questions and concerns. Collaboration often involves relaying customer feedback, coordinating on vehicle availability or repairs, and ensuring accurate information is provided throughout the car-buying process. Effective communication and teamwork are essential, as you'll serve as the bridge between customers and internal departments to help deliver a seamless, positive experience. This collaborative approach helps resolve issues efficiently and contributes to overall customer satisfaction.

Is it worth it to work at CarMax?

Working as a CarMax Customer Service Representative offers a stable environment with opportunities to develop customer service and sales skills. The role typically involves working in a retail setting with flexible hours and requires good communication abilities. Compensation and benefits vary by location and experience, making it important to review specific job postings.

Do CarMax sales reps get commission?

CarMax sales representatives typically do not work on a commission basis; instead, they receive a fixed salary or hourly wage. This structure encourages a focus on customer service rather than sales targets, and some roles may include bonuses or incentives based on performance. Compensation details can vary by location and position.

Is it hard to get hired by CarMax?

CarMax Customer Service Representative positions typically require a high school diploma or equivalent and good communication skills. The hiring process involves submitting an application, completing interviews, and sometimes passing background checks, making it moderately competitive but accessible for qualified candidates.

How much do CarMax employees get paid?

CarMax customer service representatives typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. The role may also include benefits such as health insurance and employee discounts, with opportunities for advancement and skill development.

What are CarMax Customer Service Representatives?

CarMax Customer Service Representatives are professionals who assist customers throughout their car buying or selling experience at CarMax. They handle inquiries, provide information about vehicles and services, and help resolve any issues customers may have. Their role is crucial in ensuring customer satisfaction by delivering friendly, knowledgeable, and efficient service both in-person and over the phone. They may also assist with paperwork, scheduling appointments, and guiding customers through CarMax’s processes. Overall, they are an essential part of creating a positive experience for CarMax customers.
More about Carmax Customer Service Representative jobs
What cities are hiring for Carmax Customer Service Representative jobs? Cities with the most Carmax Customer Service Representative job openings:
What states have the most Carmax Customer Service Representative jobs? States with the most job openings for Carmax Customer Service Representative jobs include:
What job categories do people searching Carmax Customer Service Representative jobs look for? The top searched job categories for Carmax Customer Service Representative jobs are:
Carmax Customer Service Representative jobs near you

Customer Service Representative

Customer Service Representative at Charlie

Denver, CO

$16.50 - $22.50/hr

Full-time

Re-posted yesterday

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

Apply