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Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Acosta

Chain Sales Team_Cruise Line Channel

Miami, FL · On-site

$76K - $109K/yr

Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...

Acosta

Chain Sales Team_Cruise Line Channel

Miami, FL · Remote

Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...

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Cruise Line Customer Service information

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How much do cruise line customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a cruise line customer service?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

What are the typical daily responsibilities of a cruise line customer service?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What are the key skills and qualifications needed to thrive in cruise line customer service, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

More about Cruise Line Customer Service jobs

What cities are hiring for Cruise Line Customer Service jobs?

Cities with the most Cruise Line Customer Service job openings:

What are the most commonly searched types of Cruise Line Customer Service jobs?

The most popular types of Cruise Line Customer Service jobs are:

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States with the most job openings for Cruise Line Customer Service jobs include:

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The top searched job categories for Cruise Line Customer Service jobs are:

Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Open House - Inbound Sales Candidates

Norwegian Cruise Line

Mesa, AZ

Full-time

Re-posted 11 days ago

Job description

Company Description

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Cruise Like a Norwegian" on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

CALLING ALL SALES CANDIDATES!

Open House - Meet & Greet! Meet with Supervisors and be hired on the spot! FRIDAY July 18th 9am-3pm!

We have the following positions open -- Classes Start August 4th, 2014

         Personal Vacation Planner - Inbound Sales

Service and sell Norwegian cruise products to prospective guests who initiate contact directly with Norwegian Cruise Line. Make cruise reservations and sell cruise products to increase revenue. Deliver an overall superior customer service experience for prospective guests and collect caller information to create leads for future sales.

Location: Norwegian Cruise Line

               7427 E. Hampton Ave. Suite 121 Mesa, AZ 85142

When:     Friday July 18th, 2014 9:00 AM and 3:00 PM


We are seeking Inbound Sales Agent to build dream cruise vacations!

The following experience is required:

Minimum 1-year of sales experience in a call center environment assisting existing and/or potential customers. 2 years selling experience in call center highly preferred.  2-years sales and customer service experience preferred.

The following have been successful:

Retail Managers / Call Center Sales / Account Managers / Inbound Sales / Travel Industry Experience / Hospitality Experience

To Attend:

Apply directly to the requisition and complete all steps of the application process that includes the screening questions. The online application must be completed in advance.

http://www.ncl.com/about/careers/corporate-employment#  - Personal Vacation Planner

Professional dress and a copy of your resume will be required for attendance

Qualifications


Additional Information

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. 
Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries. 
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. 
Adherence to strictly enforced dress code required.

Ability to work a flexible schedule.

Apply