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Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

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How much do cruise line customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cruise Line Customer Service position, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

What is a Cruise Line Customer Service job?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

Do cruise lines hire remote workers?

Cruise line customer service roles are typically on-site positions that require working aboard ships or at company offices. However, some related customer service jobs in the travel industry may be offered remotely, especially those involving phone or online support, but this is less common in cruise line roles. Candidates should review specific job postings for remote work options and required skills such as communication and computer proficiency.

Is it hard to get a job on a cruise line?

Securing a cruise line customer service position can be competitive, as it often requires relevant experience, good communication skills, and sometimes certifications like STCW. The hiring process typically involves multiple interviews and background checks, and candidates should be prepared for a rigorous selection process. Having language skills and flexibility with schedules can also improve chances of employment.

How much do cruise service workers make?

Cruise line customer service workers typically earn between $1,200 and $2,500 per month, depending on experience, position, and cruise line. They often receive additional benefits such as room and board, and may earn tips from passengers, which can significantly increase overall compensation.

What are the typical daily responsibilities of a Cruise Line Customer Service representative?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What does a front desk person do on a cruise ship?

A front desk person on a cruise ship handles guest check-in and check-out, manages reservations, provides information about ship amenities and excursions, and addresses passenger inquiries and concerns. They often use computer systems to manage guest accounts and may assist with administrative tasks to ensure smooth operations at the guest services area.
More about Cruise Line Customer Service jobs
What cities are hiring for Cruise Line Customer Service jobs? Cities with the most Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
What states have the most Cruise Line Customer Service jobs? States with the most job openings for Cruise Line Customer Service jobs include:
What job categories do people searching Cruise Line Customer Service jobs look for? The top searched job categories for Cruise Line Customer Service jobs are:
Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Personal Cruise Consultant Int

Personal Cruise Consultant Int

Norwegian Cruise Line Holdings Ltd

Sunrise, FL • On-site

Full-time

Posted 29 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers.
  • Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  • Perform other job related functions as assigned..
EDUCATION:
  • High School Diploma or equivalent
  • Bachelor's degree in Marketing, Business Administration or related field preferred
EXPERIENCE:
  • Minimum one year of sales experience; 2 years sales experience preferred.
  • Cruise sales a plus..
KNOWLEDGE & SKILLS:
  • Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally
  • Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries
  • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
  • Adherence to strictly enforced dress code required

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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