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Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Horizon Air Freight

Cruise Ops Account Manager

Inwood, NY · On-site

$65K - $80K/yr

... cruise line customers and their vendor networks. The role is responsible for managing strategic ... Understand customer logistics requirements, operational needs, and service expectations.Conduct ...

Horizon Air Freight

NY · On-site

$90 - $120/hr

Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...

Horizon Air Freight

Cruise Ops Account Manager

Inwood, NY · On-site

$90 - $120/hr

Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...

Horizon Air Freight

$90 - $120/hr

Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...

Horizon Air Freight

Cruise Ops Account Manager

Medley, FL · On-site

$90 - $130/hr

Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...

Horizon Air Freight

Cruise Ops Account Manager

Inwood, NY · On-site

$65K - $80K/yr

Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...

Norwegian Cruise Line

NY · On-site

$45 - $75/hr

Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...

Norwegian Cruise Line

$45 - $75/hr

Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...

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Cruise Line Customer Service information

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How much do cruise line customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a cruise line customer service?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

What are the typical daily responsibilities of a cruise line customer service?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What are the key skills and qualifications needed to thrive in cruise line customer service, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

More about Cruise Line Customer Service jobs

What cities are hiring for Cruise Line Customer Service jobs?

Cities with the most Cruise Line Customer Service job openings:

What are the most commonly searched types of Cruise Line Customer Service jobs?

The most popular types of Cruise Line Customer Service jobs are:

What states have the most Cruise Line Customer Service jobs?

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Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

We're Hiring

Norwegian Cruise Line

Mesa, AZ • On-site

$10 - $12/hr

Full-time

Re-posted 29 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

2nd of 9 rated cruise lines

Job description

Company Description

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Cruise Like a Norwegian" on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities!

     ~Class Starts August 4, 2014~

  • Guest Service Representative         $11.00/hour (Home Based Optional after 3 Months)
  • Personal Vacation Planner

     $9.00/hour + Incentive

  • Vacation Planner

     $10.00-12.00/hour (Home Based      after 3 Months)

Qualifications

EXPERIENCE:


Minimum 1-year of sales experience in a call center environment assisting existing and/or potential customers. 2 years selling experience in call center highly preferred. 2-years sales and customer service experience preferred.


KNOWLEDGE & SKILLS:


Basic-level working knowledge of Microsoft Office Suite including Word and Excel, in order to create, maintain and update information. Knowledge of or ability to learn company product to include full suite of amenities and sales promotions. Knowledge of or ability to learn to enter and maintain data and booking information in company reservation system, Freestyle Connect. Good written and verbal communication skills in order to clearly communicate with guests and articulate cruise products and promotions; and work with team members from various departments. Good verbal command of English sufficient to articulate products and amenities to prospective guests nationwide, make reservations and assist with questions and follow-up whenever necessary. Problem solving, research and resolution skills to perform general functions of job such as assisting guests, team members and reservation system. Negotiation skills and ability to think through solutions is required in order to balance the interests of the guests and guest satisfaction while ensuring revenue and adherence to NCL program guidelines. Ability to maximize sales and increase revenue. Customer service skills to create a friendly, enthusiastic and efficient guest experience. Interpersonal skills to work effectively and efficiently in a team-based environment. Ability to handle high-volume sales call center environment and shift priorities per business demands. Ability to remain in a seated/stationary position for long periods of time (up to 3 hours), within reasonable accommodation. Ability to constantly operate a phone device to communicate with customers, within reasonable accommodation

Additional Information

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. 
Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries. 
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. 
Adherence to strictly enforced dress code required.

Ability to work a flexible schedule.

What Norwegian Cruise Line employees say

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