ZipRecruiter

Log In

2

Full Time Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

American Cruise Lines

Cruise Director

Fort Madison, IA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

New York, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

next page

Showing results 1-20

All JobsCruise Line Customer Service JobsFull Time Cruise Line Customer Service Jobs

Full Time Cruise Line Customer Service information

See salary details

$9

$18

$26

How much do full time cruise line customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for full time cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Cruise Line Customer Service vs Part Time Cruise Line Customer Service?

AspectFull Time Cruise Line Customer ServicePart Time Cruise Line Customer Service
Work HoursTypically 35-40 hours per weekFewer hours, often flexible
CredentialsCustomer service experience, communication skillsSame as full time, often less strict
Work EnvironmentOnboard ships or call centersOnboard ships or remote
Employment TypeFull-time, benefits usually includedPart-time, limited benefits

Full Time Cruise Line Customer Service involves regular, full-week hours with benefits, often on ships or call centers. Part Time roles offer flexible hours with similar responsibilities but fewer benefits. Both roles require strong communication skills and customer service experience, but full-time positions typically demand more commitment and stability.

What cities are hiring for Full Time Cruise Line Customer Service jobs? Cities with the most Full Time Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
Full Time Cruise Line Customer Service jobs near you
Personal Cruise Consultant

Personal Cruise Consultant

Norwegian Cruise Line

Miami, FL

Full-time

Re-posted 25 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

Company Description

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Feel Free" on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

DUTIES AND RESPONSIBILITIES:

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers.  Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. 
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. 
  •  Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  •  Perform other job related functions as assigned. 
Qualifications

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred. 

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred.  Cruise sales a plus.

Additional Information

KNOWLEDGE & SKILLS:   

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. 

Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.

Proven record of excellent customer service and retention skills.  

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines. 

Customer service skills. 

Adherence to dress code is strictly enforced.

*Please Apply Online At https://www.ncl.com/about/careers/corporate-employment*

What Norwegian Cruise Line employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply