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Manager Cruise Line Customer Service Jobs (NOW HIRING)

American Cruise Lines

Hotel General Manager

Natchez, MS · On-site

Hotel General Manager American Cruise Lines, the largest USA flagged cruise line in the United ... customer service, housekeeping, and food service operations on the ship. The Hotel General Manager ...

DSV INC

Project Manager, Cruise

Miami, FL · On-site

$71K - $89K/yr

Project Manager, Cruise - 119403 Time Type: Full Time Project Manager, Cruise The Projects Manager ... solid services and meet our customers' needs and help them achieve their goals. We know that the ...

American Cruise Lines

Hotel General Manager

Tampa, FL · On-site

Hotel General Manager American Cruise Lines, the largest USA flagged cruise line in the United ... customer service, housekeeping, and food service operations on the ship. The Hotel General Manager ...

American Cruise Lines

Cruise Director

New York, NY · On-site

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Clarksville, TN · On-site

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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Manager Cruise Line Customer Service information

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How much do manager cruise line customer service jobs pay per year?

As of Jul 12, 2026, the average yearly pay for manager cruise line customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are Manager Cruise Line Customer Service roles and responsibilities?

A Manager of Cruise Line Customer Service oversees the customer service department onboard ships or at cruise line offices. Their main responsibilities include supervising customer service staff, resolving passenger complaints, ensuring excellent guest experiences, and implementing company policies. They also train team members, manage service procedures, and handle escalated issues. The role requires strong communication, leadership, and problem-solving skills to maintain high levels of customer satisfaction throughout the cruise experience.

What are the key skills and qualifications needed to thrive as a Manager Cruise Line Customer Service, and why are they important?

To thrive as a Manager Cruise Line Customer Service, you need strong leadership abilities, experience in hospitality or customer service, and usually a relevant degree or professional training. Familiarity with customer relationship management (CRM) systems, reservation platforms, and industry certifications like Certified Guest Service Professional (CGSP) are highly valuable. Excellent communication, conflict resolution, and cultural sensitivity are standout soft skills for this position. These competencies ensure exceptional guest satisfaction, efficient team operations, and the ability to handle diverse passenger needs in a dynamic environment.

What is the difference between Manager Cruise Line Customer Service vs Cruise Line Guest Services Supervisor?

AspectManager Cruise Line Customer ServiceCruise Line Guest Services Supervisor
CredentialsCustomer service experience, leadership skills, industry knowledgeCustomer service experience, supervisory skills, industry knowledge
Work EnvironmentOversees customer service departments, manages staff, strategic planningSupervises guest services staff, handles onboard guest issues, ensures service quality
Employer & Industry UsageCommonly used in cruise line companies for managerial rolesUsed in cruise lines for supervisory roles directly managing guest services

The main difference is that the Manager Cruise Line Customer Service typically holds a higher-level, strategic role overseeing the entire customer service department, while the Cruise Line Guest Services Supervisor focuses on supervising onboard guest services staff and resolving guest issues directly. Both roles require customer service experience and industry knowledge, but the manager position involves broader responsibilities and leadership duties.

What are some common challenges faced by a Manager in Cruise Line Customer Service, and how can they be effectively addressed?

Managers in Cruise Line Customer Service often encounter challenges such as resolving complex guest complaints, maintaining high service standards across a diverse team, and adapting to rapidly changing guest needs during voyages. Successfully addressing these challenges requires strong communication skills, proactive team training, and the ability to remain calm under pressure. Building a culture of continuous feedback, empowering frontline staff, and collaborating closely with other departments—such as housekeeping and food services—are also key strategies for ensuring guest satisfaction and smooth operations.
What cities are hiring for Manager Cruise Line Customer Service jobs? Cities with the most Manager Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
What states have the most Manager Cruise Line Customer Service jobs? States with the most job openings for Manager Cruise Line Customer Service jobs include:
Manager Cruise Line Customer Service jobs near you
Personal Cruise Consultant

Personal Cruise Consultant

Norwegian Cruise Line Holdings Ltd

Miami, FL

Full-time

Re-posted 12 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY:
  • Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers.
  • Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  • Perform other job related functions as assigned..
EDUCATION:
  • High School Diploma or equivalent
  • Bachelor's degree in Marketing, Business Administration or related field preferred
EXPERIENCE:
  • Minimum one year of sales experience; 2 years sales experience preferred.
  • Cruise sales a plus..
KNOWLEDGE & SKILLS:
  • Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally
  • Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries
  • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
  • Adherence to strictly enforced dress code required

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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