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Manager Cruise Line Customer Service Jobs (NOW HIRING)

Princess Cruises

Asst Purser

New York, NY · On-site

... CRUISE program and Core Values in every interaction. * Assist the Guest Services Manager in ... line with company procedures. * Monitor compliance with financial controls and support the ...

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Manager Cruise Line Customer Service information

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How much do manager cruise line customer service jobs pay per year?

As of Jul 16, 2026, the average yearly pay for manager cruise line customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are Manager Cruise Line Customer Service roles and responsibilities?

A Manager of Cruise Line Customer Service oversees the customer service department onboard ships or at cruise line offices. Their main responsibilities include supervising customer service staff, resolving passenger complaints, ensuring excellent guest experiences, and implementing company policies. They also train team members, manage service procedures, and handle escalated issues. The role requires strong communication, leadership, and problem-solving skills to maintain high levels of customer satisfaction throughout the cruise experience.

What are the key skills and qualifications needed to thrive as a Manager Cruise Line Customer Service, and why are they important?

To thrive as a Manager Cruise Line Customer Service, you need strong leadership abilities, experience in hospitality or customer service, and usually a relevant degree or professional training. Familiarity with customer relationship management (CRM) systems, reservation platforms, and industry certifications like Certified Guest Service Professional (CGSP) are highly valuable. Excellent communication, conflict resolution, and cultural sensitivity are standout soft skills for this position. These competencies ensure exceptional guest satisfaction, efficient team operations, and the ability to handle diverse passenger needs in a dynamic environment.

What is the difference between Manager Cruise Line Customer Service vs Cruise Line Guest Services Supervisor?

AspectManager Cruise Line Customer ServiceCruise Line Guest Services Supervisor
CredentialsCustomer service experience, leadership skills, industry knowledgeCustomer service experience, supervisory skills, industry knowledge
Work EnvironmentOversees customer service departments, manages staff, strategic planningSupervises guest services staff, handles onboard guest issues, ensures service quality
Employer & Industry UsageCommonly used in cruise line companies for managerial rolesUsed in cruise lines for supervisory roles directly managing guest services

The main difference is that the Manager Cruise Line Customer Service typically holds a higher-level, strategic role overseeing the entire customer service department, while the Cruise Line Guest Services Supervisor focuses on supervising onboard guest services staff and resolving guest issues directly. Both roles require customer service experience and industry knowledge, but the manager position involves broader responsibilities and leadership duties.

What are some common challenges faced by a Manager in Cruise Line Customer Service, and how can they be effectively addressed?

Managers in Cruise Line Customer Service often encounter challenges such as resolving complex guest complaints, maintaining high service standards across a diverse team, and adapting to rapidly changing guest needs during voyages. Successfully addressing these challenges requires strong communication skills, proactive team training, and the ability to remain calm under pressure. Building a culture of continuous feedback, empowering frontline staff, and collaborating closely with other departments—such as housekeeping and food services—are also key strategies for ensuring guest satisfaction and smooth operations.
What cities are hiring for Manager Cruise Line Customer Service jobs? Cities with the most Manager Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
What states have the most Manager Cruise Line Customer Service jobs? States with the most job openings for Manager Cruise Line Customer Service jobs include:
Manager Cruise Line Customer Service jobs near you
Shipboard PX Ops Specialist

Shipboard PX Ops Specialist

Norwegian Cruise Line Holdings Ltd

Tampa, FL

Full-time

Posted 27 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY
  • Responsible for the employment onboarding and deployment processes for all shipboard theatrical production candidates.
  • Build, distribute, and secure casting offers, as well as provide initial documentation required to work onboard Norwegian Cruise Line Holdings vessels.
  • Ensure compliance with company policies regarding documentation requirements, medical clearance, and travel logistics.
  • Liaise between Creative Studios by NCLH management, Shipboard PX Operations, and third-party hiring partners.
POSITION RESPONSIBILITIES
  • Build and send all NCLH theatrical production offer letters. Negotiate terms of employment with agents and talent within company guidelines and policies. Ensure salaries are consistent and within ranges established by the Shipboard Compensation team.
  • Schedule newly hired, returning, and replacement crew members to the rehearsal facility in Tampa and ship assignments, updating MAPS with crew movement information.
  • Record and update all personal crew information, including passport, visa, and medical documentation.
  • Liaise daily with crew members during the pre-employment process to ensure all items are received and approved accordingly.
  • Work closely with Travel and Deployment Administrators to coordinate and confirm all logistical requirements for joining crew, including air and ground transportation, and hotel arrangements.
  • Collect and verify all documentation for joining crew has been received and is compliant with international and local requirements.
  • Generate all crew employment documentation, including supporting visa letters, entry letters, letters of employment, and employment agreements.
  • Work closely with the medical department to ensure all potential crew members meet the requirements for shipboard employment.
  • Resolve requests regarding crew scheduling and movement, as well as changes to employment contracts, extensions, vacations, medical leave, and ship assignments.
  • Manage relationships between hiring managers, Theatrical Operations, Travel and Deployment Administrators, License & Documents Administrators, and other relevant departments.
  • Coordinate visa compliance procedures for international crew while in rehearsal in Tampa and for vessel embarkation.
  • Assist crew members in obtaining required visas for employment, including researching visa requirements by country/nationality and providing necessary documentation.
  • Perform other job-related functions as assigned.
QUALIFICATIONS:

DEGREE TYPE:

  • High School Diploma
FIELD(S) OF STUDY:
  • Theater, Business Administration, or Hospitality Management
EXPERIENCE:

  • Minimum 2 years of experience in the theatrical environment, with a focus on contract administration, company management, and/or human resources.
  • Experience working with high-capacity travel logistics is preferred.
COMPETENCIES & SKILLS
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Microsoft Teams.
  • Knowledge of or ability to learn MAPS scheduling systems to navigate and update information.
  • Excellent written and verbal communication skills for effective interaction with crew, hiring partners, port agents, embassies/consulates, and HR teams (onboard and shoreside).
  • Ability to shift priorities and multitask based on scheduling and business needs.
  • Ability to handle and maintain confidential information.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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