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Director Cruise Line Customer Service Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

Boston, MA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Sandy, UT · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Annapolis, MD · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Rochester, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

The Dalles, OR · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Clarksville, TN · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Fort Madison, IA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

New York, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Old Saybrook, CT · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Providence, RI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Chester, IL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Old Saybrook, CT · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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Director Cruise Line Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do director cruise line customer service jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director cruise line customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Cruise Line Customer Service vs Cruise Line Guest Services Manager?

AspectDirector Cruise Line Customer ServiceCruise Line Guest Services Manager
CredentialsExperience in customer service, leadership skills, industry knowledgeCustomer service experience, leadership, industry familiarity
Work EnvironmentOversees multiple departments, strategic planning, high-level managementManages guest services staff, handles onboard guest issues
ResponsibilitiesDevelops customer service policies, manages overall guest satisfactionAddresses guest complaints, supervises guest service team

The main difference is that the Director Cruise Line Customer Service holds a higher strategic and managerial role, overseeing the entire customer service department and setting policies, while the Cruise Line Guest Services Manager focuses on day-to-day guest interactions and resolving onboard issues.

More about Director Cruise Line Customer Service jobs
What cities are hiring for Director Cruise Line Customer Service jobs? Cities with the most Director Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
What states have the most Director Cruise Line Customer Service jobs? States with the most job openings for Director Cruise Line Customer Service jobs include:
What job categories do people searching Director Cruise Line Customer Service jobs look for? The top searched job categories for Director Cruise Line Customer Service jobs are:
Director Cruise Line Customer Service jobs near you
Infographic showing various Director Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Personal Cruise Consultant

Norwegian Cruise Line

Miami, FL

Full-time

Re-posted 19 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

Company Description

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Feel Free" on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

DUTIES AND RESPONSIBILITIES:

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers.  Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. 
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. 
  •  Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  •  Perform other job related functions as assigned. 
Qualifications

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred. 

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred.  Cruise sales a plus.

Additional Information

KNOWLEDGE & SKILLS:   

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. 

Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.

Proven record of excellent customer service and retention skills.  

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines. 

Customer service skills. 

Adherence to dress code is strictly enforced.

*Please Apply Online At https://www.ncl.com/about/careers/corporate-employment*

What Norwegian Cruise Line employees say

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